Solved directx Diagnostics tool stopped working?

Chiumiento

Chiumiento
Power User
Local time
8:54 AM
Messages
237
Location
United States, Bangor, Maine, 04401
When I try to go to run and type dxdiag.exe Is tells me this. Also I have been trying to get a game to work. On my PC it will not work. I have been talking to EA sports about it for 4 days now. This is the only other thing they have told me to try was update direct x Now I did and it is doing this now. Here are both the directx message and the game error message.

This is the directx error
directz diagnostics tool.png
Here is what the game says when I try to play it after downloading. It says it completes the download. But then when I look at it.
Error.jpg
I have uninstalled and reinstalled the game 4 times. Now I tried to update directx and the first error message is what I am getting now.
 

My Computer

Computer Manufacturer/Model Number
HP Pavilion p6000 series/Model p6654y
OS
Windows 7 Ultimate x64
CPU
AMD Athlon(tm) II X4 630
Motherboard
Socket AM3 (938)
Memory
DDR3 2048 MB's/ PC3-10600 (1,333 MHz) (2 Cards)
Graphics Card(s)
ATI Radeon HD 4200
Sound Card
Realtek High definition Audio
Monitor(s) Displays
PnP-Monitor (Standard) (I am using my Emerson TV)
Screen Resolution
1024 x 768 pixels at 75 Hz in true colors (32-bit)
Hard Drives
750.05 Gigabytes Usable Hard Drive Capacity
692.61 Gigabytes Hard Drive Free Space

hp DVD-RAM GH60L SATA CdRom Device [Optical drive]
YMAX magicJack USB Device [Optical drive]

Generic- Compact Flash USB Device [Hard drive] -- drive 2
Generic
PSU
250 Watts
Case
HP
Cooling
Fan
Keyboard
Logitech wireless wave combo MK550 (Came with mouse)
Mouse
Logitech wireless wave combo MK550 (Came with keyboard)
Internet Speed
DSL Download speed 15.06-mb/s Upload .49-mb/s ping 45ms
Other Info
HP Wireless 802.11 b/g/n PCIe Card

My Computer

Computer Manufacturer/Model Number
Dell and Custom
OS
Systems 1 and 2: Windows 7 Enterprise x64, Win 8 Developer
CPU
System 1: i7 [email protected], System 2: AMD FX-4100 Zambezi 3.6G
Motherboard
System 1:Dell 06NWYK System 2: ASUS M5A97 AM3+
Memory
System 1: 8GB System 2: 8GB
Graphics Card(s)
System 1: ATI FirePro V4800 System 2: Radeon HD 6850
Sound Card
System 1: onboard System 2: onboard
Monitor(s) Displays
System1: Viewsonic HDMI 24"
Screen Resolution
System 1: 1920x1080 System 2: 1920x1080
Hard Drives
System 1: Mirrored .5B drives System 2: Seagate Barracuda ST1000DM003 1TB 7200 RPM 64MB Cache SATA 6.0Gb/s
Case
System 1: Dell System 2: Cooler Master
Internet Speed
10 MBPS
I thought that this fixed my problem. But it did not. I can not get this game to work no matter what. I want to try and get this figured out. I have been talking to EA sports for over 5 days now. They can not figure out the problem. Please help me.

I would like it if this could be moved to the right place for this discussion please.
 

My Computer

Computer Manufacturer/Model Number
HP Pavilion p6000 series/Model p6654y
OS
Windows 7 Ultimate x64
CPU
AMD Athlon(tm) II X4 630
Motherboard
Socket AM3 (938)
Memory
DDR3 2048 MB's/ PC3-10600 (1,333 MHz) (2 Cards)
Graphics Card(s)
ATI Radeon HD 4200
Sound Card
Realtek High definition Audio
Monitor(s) Displays
PnP-Monitor (Standard) (I am using my Emerson TV)
Screen Resolution
1024 x 768 pixels at 75 Hz in true colors (32-bit)
Hard Drives
750.05 Gigabytes Usable Hard Drive Capacity
692.61 Gigabytes Hard Drive Free Space

hp DVD-RAM GH60L SATA CdRom Device [Optical drive]
YMAX magicJack USB Device [Optical drive]

Generic- Compact Flash USB Device [Hard drive] -- drive 2
Generic
PSU
250 Watts
Case
HP
Cooling
Fan
Keyboard
Logitech wireless wave combo MK550 (Came with mouse)
Mouse
Logitech wireless wave combo MK550 (Came with keyboard)
Internet Speed
DSL Download speed 15.06-mb/s Upload .49-mb/s ping 45ms
Other Info
HP Wireless 802.11 b/g/n PCIe Card
Ounce it is moved. I will put in all the details to what I have done and tried to do.
 

My Computer

Computer Manufacturer/Model Number
HP Pavilion p6000 series/Model p6654y
OS
Windows 7 Ultimate x64
CPU
AMD Athlon(tm) II X4 630
Motherboard
Socket AM3 (938)
Memory
DDR3 2048 MB's/ PC3-10600 (1,333 MHz) (2 Cards)
Graphics Card(s)
ATI Radeon HD 4200
Sound Card
Realtek High definition Audio
Monitor(s) Displays
PnP-Monitor (Standard) (I am using my Emerson TV)
Screen Resolution
1024 x 768 pixels at 75 Hz in true colors (32-bit)
Hard Drives
750.05 Gigabytes Usable Hard Drive Capacity
692.61 Gigabytes Hard Drive Free Space

hp DVD-RAM GH60L SATA CdRom Device [Optical drive]
YMAX magicJack USB Device [Optical drive]

Generic- Compact Flash USB Device [Hard drive] -- drive 2
Generic
PSU
250 Watts
Case
HP
Cooling
Fan
Keyboard
Logitech wireless wave combo MK550 (Came with mouse)
Mouse
Logitech wireless wave combo MK550 (Came with keyboard)
Internet Speed
DSL Download speed 15.06-mb/s Upload .49-mb/s ping 45ms
Other Info
HP Wireless 802.11 b/g/n PCIe Card
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