display adapters drivers not working

[Mark Phelps]

It's generally best, in my experience, with HPs to let them do their own driver detection and installation.

When you go to that link, use the pull-down to select the Windows version of the drivers, then click the Next button, then under Drivers & Downloads, click the Scan Now button. This will scan your hardware for the drivers needed.

Let the utility install the drivers you need.

 

[louix]

yup.. AMD Driver 2011-03-14 , Version:8.771.1.4000, 198.85M -- this is the driver that i installed.
ok this time im gonna try to install the intel driver first then the amd driver...


i also tried doing like what mark phelps said - clicking the 'scan now' button, it says
We were unable to verify your product


i will try to reinstall the drivers and see what happens

thanks

 

[louix]

i uninstalled previous drivers, then the system automatically installs the drivers..
then same thing, it gives me the black screen when restarted in normal mode

 

[maxie]

Lets try this .. Start in safe mode I think its F8 and disable the AMD .... See if that helps

 

[louix]

ok it works on normal mode while the amd driver is disabled,, so will it work normally this way.. what about the other driver/

 

[maxie]

It should work fine ... But the problem is can you live with out the other Card ... You may have no choice though .. It does look as if it was causing the fault ...

 

[louix]

im not really sure. whats the other card for anyway.. is that just for the switchable graphics?
i think everything is ok aside from i cant seem to find the original screen resolution, is that because of the disabled driver, and fan is noisier this time, seems like its working harder than before, well im not sure if thats even relevant with graphics stuff...

 

[maxie]

Yes some of the settings would be missing cause the Card is no longer there .. Right click on the Desktop do you screen resolution .. What setting is it at

 

[louix]

i restarted and im having the same problem again, this time the screen wont come up even if i already disabled the amd driver, i think the the system is automatically enabling the driver during start up because when i restart in safe mode, amd is already enabled..

 

[maxie]

Yes that would be the problem ... Bios is the only way i think ... And even that might not be possible ... Could remove the Card .. But i am sure you don't like the sound of doing that ... If you feel confident try the Bios .... But PLEASE be careful what settings you change ..

BIOS Setup Information and Menu Options | HP® Support

 

[maxie]

Have a look at that Link i sent you ... But do not do any thing until tomorrow .. I think there might be a better way to do this .. But have to check things out first as i want to be sure before advising you any further

 

[maxie]

Hi there ... Going back to the start of this thread .. You stated that the problem started when you did an Update .. Did you mean Windows updates ..Or is that when you changed to Windows Pro ? ... If you right click on the Desktop is there an Option to configure the Graphics Card ... I am still waiting on word back from a friend who has a HP Laptop .. Trying to find out exactly how to disable one card ... I have been reading web pages about the subject for hours on end .. Seems that it may be possible .. But i would like to be certain before we try that