Dreaded "error_sxs_assembly_missing(0x80073701)". Next move?

[mad maximus]

Tried to install SP1 on my wife's Asus laptop, SP1 download wouldn't install. Ordered a CD, wouldn't install either. Got the above shown message. Reviewed the CBS log and found the following error messages:


[FONT=&quot]2012-09-04 20:50:43, Info CBS Failed to resolve item[0] in Package: Microsoft-Windows-Client-Drivers-Package~31bf3856ad364e35~amd64~fr-FR~6.1.7601.17514, Update: INF_netrndis [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING][/FONT]
[FONT=&quot]2012-09-04 20:50:43, Info CBS Failed to resolve execution update. [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING][/FONT]
[FONT=&quot]2012-09-04 20:50:43, Error CBS Failed to resolve execution package: Microsoft-Windows-Client-Drivers-Package~31bf3856ad364e35~amd64~fr-FR~6.1.7601.17514 [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING][/FONT]
[FONT=&quot]2012-09-04 20:50:43, Info CSI [FONT=&quot]000001b2@2012/9/5:00:50:43.592[/FONT] CSI Transaction @0x2d3d20 destroyed[/FONT]
[FONT=&quot]2012-09-04 20:50:43, Info CBS Perf: Resolve chain complete.[/FONT]
[FONT=&quot]2012-09-04 20:50:43, Info CBS Failed to resolve execution chain. [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING][/FONT]
[FONT=&quot]2012-09-04 20:50:43, Error CBS Failed to process Multi-phase execution. [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING][/FONT]
[FONT=&quot]2012-09-04 20:50:47, Error CBS Failed to perform operation. [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING][/FONT]
[FONT=&quot]2012-09-04 20:50:47, Info CBS Session: 30247676_274246565 finalized. Reboot required: no [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING][/FONT]
[FONT=&quot]2012-09-04 20:50:47, Error CBS SPI: (CSPICbsClient::Finalize:737)Failed to finalize session hr=0x80073701[/FONT]
[FONT=&quot]2012-09-04 20:50:47, Error CBS SPI: (CSPICbsClient::ChangeState:519)Failed to finalize CBS session to install package hr=0x80073701[/FONT]
[FONT=&quot]2012-09-04 20:50:47, Error CBS SPI: (CSPCInstallTask::Execute:1010)Failed to install package with identity Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514 hr=0x80073701[/FONT]
[FONT=&quot]2012-09-04 20:50:47, Info CBS SPI: Reporting Failed package event[/FONT]
[FONT=&quot]2012-09-04 20:50:47, Error CBS Cannot finalize a session that has been finalized. [HRESULT = 0x800f0842 - CBS_E_SESSION_FINALIZED][/FONT]
[FONT=&quot]2012-09-04 20:50:47, Info CBS Session: 30247676_274246565 finalized. Reboot required: no [HRESULT = 0x800f0842 - CBS_E_SESSION_FINALIZED][/FONT]
[FONT=&quot]2012-09-04 20:50:47, Error CBS SPI: (CSPICbsClient::Finalize:737)Failed to finalize session hr=0x800f0842[/FONT]
[FONT=&quot]2012-09-04 20:58:29, Info CBS SPI: Deleting directory: C:\59917327dafcc1db792f\0cb1bb0f38cfd99b259b55f723\69283c1ecfa3446dbaf5. ret=0[/FONT]
[FONT=&quot]2012-09-04 20:58:30, Error CBS SPI: (CSPInstall::Install:1583)Failed executing Install task hr=0x80073701[/FONT]
[FONT=&quot]2012-09-04 20:58:30, Info CBS SPI: Ending SP Installation[/FONT]
[FONT=&quot]2012-09-04 20:58:30, Error CBS SPI: (PerformSPInstallation:833)Failed to install SP using UI hr=0x80073701[/FONT]
[FONT=&quot]2012-09-04 20:58:30, Error CBS SPI: (wmain:1105)Failed to perform SP installation hr=0x80073701[/FONT]
[FONT=&quot]2012-09-04 20:58:30, Info CBS SPI: Reporting Failed event[/FONT]
[FONT=&quot]2012-09-04 21:03:32, Info CBS SPI: SPInstall terminating, return code 0x3701[/FONT]
[FONT=&quot]2012-09-04 21:03:32, Error CBS SPI: (SPIRegQueryStringValue:700)Failed to query registry value: MiscString2 er=0x2[/FONT]
[FONT=&quot]2012-09-04 21:03:32, Error CBS SPI: (CSystem::GetMachineName:395)Failed to query machine name from RAC hr=0x80070002[/FONT]

Looks like KB976932 is messed up, but it's not in the list of installed updates in the Windows uninstaller. Can find it if I do a search, so do I just right click and delete?

Also, can anyone suggest something else I would need to do to get SP1 to install?

Thanks,
Gary

 

[NoelDP]

First, please run a couple of system checks.


Please run a full CHKDSK and SFC scan....
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type
CHKDSK C: /R
and hit the Enter key.

You will be told that the drive is locked,
and the CHKDSK will run at he next boot - hit the Y key, and then reboot.
The chkdsk will take a few hours depending on the size of the drive, so be patient!
After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) - then run the SFC.

SFC -System File Checker - Instructions
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.
At the Command prompt, type
SFC /SCANNOW
and hit the Enter key

Wait for the scan to finish - make a note of any error messages - and then reboot.
Copy the CBS.log file created to your desktop (you can't manipulate it directly) and then compress the copy and upload it to your SkyDrive (http://skydrive.live.com ) and post a link to it so that I can take a look.

Attach a zipped copy of your CBS.log to your reply.