I attached the crash dump analysis and the dump files.
I know that it's caused by USB 3.0 drivers, so I uninstalled them, restarted the computer and everything seems normal.
Driver info : USB 3.0 hub, Intel Corporation, date 29.03.2013, version 2.5.0.19.
I tried to update that driver with the known result, I did that because when I connect an external HD to one of the USB 3 ports, it was not visible. Every time I connect that HD, it happens again, I already initialized and formatted it the first time I used it.
My question is : how do I update those drivers the right way without crashing the whole system.
Thanks.
I know that it's caused by USB 3.0 drivers, so I uninstalled them, restarted the computer and everything seems normal.
Driver info : USB 3.0 hub, Intel Corporation, date 29.03.2013, version 2.5.0.19.
I tried to update that driver with the known result, I did that because when I connect an external HD to one of the USB 3 ports, it was not visible. Every time I connect that HD, it happens again, I already initialized and formatted it the first time I used it.
My question is : how do I update those drivers the right way without crashing the whole system.
Thanks.
Last edited:
My Computer
- Computer type
- PC/Desktop
- Computer Manufacturer/Model Number
- unknown
- OS
- Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
- CPU
- Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz
- Motherboard
- Gigabyte Technology Co., Ltd. Z87X-UD3H-CF
- Memory
- 16,0 GB RAM 15,89 GB usable
- Graphics Card(s)
- Intel(R) HD Graphics 4600
- Sound Card
- Realtek High Definition Audio
- Screen Resolution
- 1920x1080
- Hard Drives
- (1) Samsung SSD 840 EVO 120G SCSI Disk Device (2) WDC WD20EFRX-68EUZN0 SCSI Disk Device
- Keyboard
- Logitech
- Mouse
- Logitech
- Antivirus
- Kaspersky Internet Security 2016
- Browser
- Google Chrome