driver power state failure

[gman569]

Hi there,
please could someone help me. My laptop started crashing a little while back after itunes updated so i uninstalled and re-installed it but things got worse an crashes were happening a couple times a day, so i decided to do a fresh windows install to try repair damaged program files. well i am still having issues not as dramatic and as often but i really want to be done with this issue asap. help would be greatly appreciated.

 

[koolkat77]

avgtdia.sys                   Thu Aug  1 20:06:31 2013 (51FA6B67)
avgrkx64.sys                  Tue Sep 10 04:42:59 2013 (522E4EF3)
avgfwd6a.sys                  Thu Sep 26 13:44:43 2013 (5243E5EB)
avgmfx64.sys                  Tue Oct  1 04:49:53 2013 (524A0011)

AVG contributes to BSOD's. Please remove it for testing purpose. Use Microsoft Security Essentials.

Recommended from a strict BSOD perspective, compatibility & stability compared to other security software:

Microsoft Security Essentials - Free Antivirus for Windows

Malwarebytes - Free

http://www.sevenforums.com/system-security/206705-good-free-system-security-combination.html

TuneUpUtilitiesDriver64.sys   Fri May 25 16:28:19 2012 (4FBF5EC3)

This software is a known cause of BSOD's. The windows 7 operating system does not require these registry cleaning software. They often tune-down rather than tune-up and can wreck the OS beyond repair. Microsoft have improved Windows 7 significantly and it is much better at organising and optimising itself than its predecessors. Check this, this and this thread for evidence. If you feel the need to use a registry cleaning or optimisation software, most of us recommend the use of CCleaner - PC Optimization and Cleaning - Free Download but make sure you back up the registry before making letting ccleaner delete anything. 10 Tips on How to Properly Maintain Your Computer

Run a System file check (SFC): http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Reduce items at start-up: http://www.sevenforums.com/tutorials/1401-startup-programs-change.html

Perform a clean boot: http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html

Run Disk Check on your Hard Drive(s): http://www.sevenforums.com/tutorials/433-disk-check.html

Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Fri Mar  7 12:27:02.805 2014 (UTC + 6:00)
System Uptime: 0 days 10:57:22.648
BugCheck 9F, {3, fffffa8007c03a20, fffff80000b9c3d8, fffffa800b40b520}
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : pci.sys
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.17273.amd64fre.win7_gdr.130318-1532
Debug session time: Thu Mar  6 00:14:39.729 2014 (UTC + 6:00)
System Uptime: 0 days 7:45:15.056
BugCheck 9F, {3, fffffa8007c02a20, fffff80000ba2748, fffffa800da7e550}
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : pci.sys
BUGCHECK_STR:  0x9F
PROCESS_NAME:  TrustedInstall
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.17273.amd64fre.win7_gdr.130318-1532
Debug session time: Wed Mar  5 14:50:37.493 2014 (UTC + 6:00)
System Uptime: 0 days 0:11:47.820
BugCheck 9F, {3, fffffa8007c03a20, fffff80000b9c4d8, fffffa8008aabc60}
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : pci.sys
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

 

[gman569]

thank you so much for your quick response. i will try this.
thank you

 

[gman569]

avgtdia.sys                   Thu Aug  1 20:06:31 2013 (51FA6B67)
avgrkx64.sys                  Tue Sep 10 04:42:59 2013 (522E4EF3)
avgfwd6a.sys                  Thu Sep 26 13:44:43 2013 (5243E5EB)
avgmfx64.sys                  Tue Oct  1 04:49:53 2013 (524A0011)

AVG contributes to BSOD's. Please remove it for testing purpose. Use Microsoft Security Essentials.

Recommended from a strict BSOD perspective, compatibility & stability compared to other security software:

Microsoft Security Essentials - Free Antivirus for Windows

Malwarebytes - Free

http://www.sevenforums.com/system-security/206705-good-free-system-security-combination.html

TuneUpUtilitiesDriver64.sys   Fri May 25 16:28:19 2012 (4FBF5EC3)

This software is a known cause of BSOD's. The windows 7 operating system does not require these registry cleaning software. They often tune-down rather than tune-up and can wreck the OS beyond repair. Microsoft have improved Windows 7 significantly and it is much better at organising and optimising itself than its predecessors. Check this, this and this thread for evidence. If you feel the need to use a registry cleaning or optimisation software, most of us recommend the use of CCleaner - PC Optimization and Cleaning - Free Download but make sure you back up the registry before making letting ccleaner delete anything. 10 Tips on How to Properly Maintain Your Computer

Run a System file check (SFC): http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Reduce items at start-up: http://www.sevenforums.com/tutorials/1401-startup-programs-change.html

Perform a clean boot: http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html

Run Disk Check on your Hard Drive(s): http://www.sevenforums.com/tutorials/433-disk-check.html

Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Fri Mar  7 12:27:02.805 2014 (UTC + 6:00)
System Uptime: 0 days 10:57:22.648
BugCheck 9F, {3, fffffa8007c03a20, fffff80000b9c3d8, fffffa800b40b520}
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : pci.sys
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.17273.amd64fre.win7_gdr.130318-1532
Debug session time: Thu Mar  6 00:14:39.729 2014 (UTC + 6:00)
System Uptime: 0 days 7:45:15.056
BugCheck 9F, {3, fffffa8007c02a20, fffff80000ba2748, fffffa800da7e550}
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : pci.sys
BUGCHECK_STR:  0x9F
PROCESS_NAME:  TrustedInstall
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.17273.amd64fre.win7_gdr.130318-1532
Debug session time: Wed Mar  5 14:50:37.493 2014 (UTC + 6:00)
System Uptime: 0 days 0:11:47.820
BugCheck 9F, {3, fffffa8007c03a20, fffff80000b9c4d8, fffffa8008aabc60}
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : pci.sys
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

hi there thanks again for your help really good of you to go to such efforts for me. unfortunately i am still having issues, my computer was working really well seemed a lot more responsive! than after doing everything you suggested i ran a disc check when it rebooted it just hung on me so i switched it off and it has not been right since?

 

[koolkat77]

than after doing everything you suggested i ran a disc check when it rebooted it just hung on me so i switched it off and it has not been right since?

Could you be a little more specific about it?

 

[gman569]

sorry about that, i assume you talking of the procedures i followed? firstly i removed AVG and its tune up program, installed Microsoft security essentials. i then ran sfc - no issues, ran reduced start up programs - no difference, ran a clean boot - nothing, and then finally ran disc check on hard drive which runs when you restart which i did and once it finished it went to re-start but it would not load windows and just hung on the black screen that comes up just before windows loads so i manually powered down and restarted it then loaded windows and went straight to a BSOD.
i hope this is what you were after.
thanks

 

[Arc]

Disc Check checks the disc status only. Nothing serious job is done by it.

Does the computer boots in normal mode? If so, upload the SD Diag tool output . If it does not boot in normal mode, try safe mode and do the same.

 

[gman569]

Thank you for the reply. would you be able to give me a link for the "SD Diag tool output" i have done a search for it don't seem to be able to find it, i am tech challenged so you will have to bare with me.
thanks for your help!

 

[Arc]

That was a typo. It will be SF, not SD.

It is the option two of http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html

 

[gman569]

That was a typo. It will be SF, not SD.

It is the option two of http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html

i have done this and uploaded here already, should i do it again?
i will do it again any way!

 

[Arc]

You have to disable either of your graphics chips. Either the onboard Intel HD graphics or the nvidia GPU.

If you want to use the nvidia GPU only, go to nvidia control panel, and set nvidia as the primary GPU. The option should be under 3D settings > Manage 3D settings.

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa8007c3ca20, fffff8000406f3d8, fffffa8007e93910}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : pci.sys

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8007c3ca20, Physical Device Object of the stack
Arg3: fffff8000406f3d8, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: fffffa8007e93910, The blocked IRP

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  3

IMAGE_NAME:  pci.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc117

MODULE_NAME: pci

FAULTING_MODULE: fffff88000f3c000 pci

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre

DPC_STACK_BASE:  FFFFF80004075FB0

STACK_TEXT:  
fffff800`0406f388 fffff800`02b398c2 : 00000000`0000009f 00000000`00000003 fffffa80`07c3ca20 fffff800`0406f3d8 : nt!KeBugCheckEx
fffff800`0406f390 fffff800`02ad484c : fffff800`0406f4c0 fffff800`0406f4c0 00000000`00000000 00000000`00000002 : nt! ?? ::FNODOBFM::`string'+0x33af0
fffff800`0406f430 fffff800`02ad46e6 : fffff880`03d42990 fffff880`03d42990 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
fffff800`0406f4a0 fffff800`02ad45ce : 00000001`737f2223 fffff800`0406fb18 00000000`00009c10 fffff800`02c47488 : nt!KiProcessExpiredTimerList+0xc6
fffff800`0406faf0 fffff800`02ad43b7 : 00000000`61c99cc3 00000000`00009c10 00000000`61c99c91 00000000`00000010 : nt!KiTimerExpiration+0x1be
fffff800`0406fb90 fffff800`02ac190a : fffff800`02c44e80 fffff800`02c52cc0 00000000`00000001 fffff880`00000000 : nt!KiRetireDpcList+0x277
fffff800`0406fc40 00000000`00000000 : fffff800`04070000 fffff800`0406a000 fffff800`0406fc00 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

IMAGE_VERSION:  6.1.7600.16385

FAILURE_BUCKET_ID:  X64_0x9F_3_nvlddmkm_IMAGE_pci.sys

BUCKET_ID:  X64_0x9F_3_nvlddmkm_IMAGE_pci.sys

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x9f_3_nvlddmkm_image_pci.sys

FAILURE_ID_HASH:  {86b85873-d822-8588-0151-5cf4191a225f}

Followup: MachineOwner
---------

 

[peebee]

The crashes are consistently caused by hung/blocked IRP's.

Arc could be onto something if you've got multiple GFX chipsets running simultaneously over the same PCI bus then I could see the potential for drivers to get screwy. But the minidumps show a slightly different picture. I would start by updating your chipset drivers and BIOS.

ACPI device object is preventing an IRP from completing. The IRP is for the NVidia device. The owner of the IRP is invalid, but I suspect this is only because we're looking at minidumps. A kernel dump should paint a clearer picture.

[FONT=Courier New][COLOR=#000000]0: kd> !devobj [/COLOR][COLOR=red]fffffa8007c03a20 [/COLOR][/FONT][COLOR=red][FONT=Wingdings][FONT=Wingdings]ß[/FONT][/FONT][/COLOR][FONT=Courier New][COLOR=red]- Device causing the hang/block.[/COLOR][/FONT]
[COLOR=#000000][FONT=Courier New]Device object (fffffa8007c03a20) is for:[/FONT][/COLOR]
[COLOR=#000000][FONT=Courier New]Cannot read info offset from nt!ObpInfoMaskToOffset[/FONT][/COLOR]
[COLOR=#000000][FONT=Courier New]\Driver\pci DriverObject fffffa8006ccae70[/FONT][/COLOR]
[COLOR=#000000][FONT=Courier New]Current Irp 00000000 RefCount 0 Type 00000023 Flags 00001040[/FONT][/COLOR]
[COLOR=#000000][FONT=Courier New]DevExt fffffa8007c03b70 DevObjExt fffffa8007c03f90 DevNode fffffa8007bff940 [/FONT][/COLOR]
[COLOR=#000000][FONT=Courier New]ExtensionFlags (0000000000)  [/FONT][/COLOR]
[COLOR=#000000][FONT=Courier New]Characteristics (0x00000100)  FILE_DEVICE_SECURE_OPEN[/FONT][/COLOR]
[COLOR=#000000][FONT=Courier New]AttachedDevice (Upper) fffffa8007bffbf0 \Driver\ACPI[/FONT][/COLOR]
[COLOR=#000000][FONT=Courier New]Device queue is not busy.[/FONT][/COLOR]
 
[FONT=Courier New][COLOR=#000000]0: kd> !irp [/COLOR][COLOR=red]fffffa800b40b520 [/COLOR][/FONT][COLOR=red][FONT=Wingdings][FONT=Wingdings]ß[/FONT][/FONT][/COLOR][FONT=Courier New][COLOR=red]- IRP being blocked[/COLOR][/FONT]
[COLOR=#000000][FONT=Courier New]Irp is active with 4 stacks 3 is current (= 0xfffffa800b40b680)[/FONT][/COLOR]
[COLOR=#000000][FONT=Courier New]No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  Pending has been returned[/FONT][/COLOR]
[COLOR=#000000][FONT=Courier New]    cmd  flg cl Device   File     Completion-Context[/FONT][/COLOR]
[COLOR=#000000][FONT=Courier New][  0, 0]   0  0 00000000 00000000 00000000-00000000    [/FONT][/COLOR]
 
[COLOR=#000000][FONT=Courier New]                    Args: 00000000 00000000 00000000 00000000[/FONT][/COLOR]
[COLOR=#000000][FONT=Courier New][ 16, 0]   0  0 fffffa8007c03a20 00000000 fffff88004949e9c-fffffa8009e7e650    [/FONT][/COLOR]
[COLOR=#000000][FONT=Courier New]             \Driver\pci   nvlddmkm[/FONT][/COLOR]
[COLOR=#000000][FONT=Courier New]                    Args: 00000000 00000000 00000000 00000000[/FONT][/COLOR]
[FONT=Courier New][COLOR=#000000]>[ 16, 2]   0 e1 fffffa8008a49480 00000000 00000000-00000000    [/COLOR][COLOR=red]pending[/COLOR][/FONT]
[COLOR=#000000][FONT=Courier New]             \Driver\nvlddmkm[/FONT][/COLOR]
[COLOR=#000000][FONT=Courier New]                    Args: 00000000 00000001 00000001 00000000[/FONT][/COLOR]
[COLOR=#000000][FONT=Courier New][  0, 0]   0  0 00000000 00000000 00000000-fffffa800af74c00    [/FONT][/COLOR]
 
[COLOR=#000000][FONT=Courier New]                    Args: 00000000 00000000 00000000 00000000[/FONT][/COLOR]
 
[FONT=Courier New][COLOR=#000000]0: kd> !devobj [/COLOR][COLOR=red]fffffa8008a49480 [/COLOR][/FONT][COLOR=red][FONT=Wingdings][FONT=Wingdings]ß[/FONT][/FONT][/COLOR][FONT=Courier New][COLOR=red]- Device being blocked[/COLOR][/FONT]
[COLOR=#000000][FONT=Courier New]Device object (fffffa8008a49480) is for:[/FONT][/COLOR]
[COLOR=#000000][FONT=Courier New]InfoMask field not found for _OBJECT_HEADER at fffffa8008a49450[/FONT][/COLOR]
[FONT=Courier New][COLOR=red]\Driver\nvlddmkm [/COLOR][COLOR=#000000]DriverObject fffffa80088a1250[/COLOR][/FONT]
[COLOR=#000000][FONT=Courier New]Current Irp 00000000 RefCount 0 Type 00000023 Flags 00002004[/FONT][/COLOR]
[COLOR=#000000][FONT=Courier New]DevExt fffffa8008a495d0 DevObjExt fffffa8008a49f88 [/FONT][/COLOR]
[COLOR=#000000][FONT=Courier New]ExtensionFlags (0x00000800)  DOE_DEFAULT_SD_PRESENT[/FONT][/COLOR]
[COLOR=#000000][FONT=Courier New]Characteristics (0x00000100)  FILE_DEVICE_SECURE_OPEN[/FONT][/COLOR]
[COLOR=#000000][FONT=Courier New]AttachedTo (Lower) fffffa8007bffbf0 \Driver\ACPI[/FONT][/COLOR]
[FONT=Courier New][COLOR=#000000]Device queue is not busy.[/COLOR][/FONT]

 

[Arc]

Hi gman569.

Continue with peebee.

 

[gman569]

Arc thank you so much for all your help, Peebee thank you for your response but reading you response gave me a headache. i am tech challenged but i will do as you have suggested it does make a lot of sense, so thank you will let you know how i go.

 

[gman569]

well i have made Nivida the preferred, updates are the latest so will see what happens.

 

[gman569]

well 3rd time lucky i have my computer in safe mode now because i have had it crash on me 3 times now whilst trying to type this. i have looked at trying to disable intel graphics and letting mavida take over but from what i have read online you cannot as this computer was designed to run with both? i was wondering if my explorer or google chrome could be an issue as it seems to crash more whilst online? i have also noticed a couple exclamation marks in the device manager was wondering if this could be an issue? will try upload a capture of what i have seen.

 

[peebee]

gman,

That's a pretty clear sign that you're missing drivers for those devices. You'll want to download and install drivers for your chipset and ethernet device.

But honestly, the lack of drivers doesn't usually cause problems (because those devices are actually not being used). But, to take this one step at a time, it's probably less time consuming and easier to find the drivers and install them first. After that, if you're still having problems, we'll continue looking through dumps. You're welcome to repost the crash dumps as you continue to get them too.

 

[gman569]

Well it will seem we have finally got a result, drivers are now all up to date and have not had a crash yet. i did as you recommended installed all chipset drivers i could find on the Dell website and did a google search for unknown ones and managed to install them. i cannot thank everyone involved who helped, saved me a lot of money not having to take my pc to the hospital. thanks again