Solved DRIVER_POWER_STATE_FAILURE (9f)

[samlfc]

Hello, been getting random shutdown hangs, normally after I've left the PC on for a while. I wanted to upgrade my SSD to a Samsung Pro 500GB using their cloning software, but it froze the SSD. So I returned it. I still have my Vertex SSD 256GB. Since then been getting the DRIVER_POWER_STATE_FAILURE (9f) BSOD:

Here is an analysis if the dump. files:

Crash Dump Analysis provided by OSR Open Systems Resources, Inc. (OSR Homepage - OSR)
Online Crash Dump Analysis Service
See OSR Online - The Home Page for Windows Driver Developers for more information
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.18717.amd64fre.win7sp1_gdr.150113-1808
Machine Name:
Kernel base = 0xfffff800`03814000 PsLoadedModuleList = 0xfffff800`03a58890
Debug session time: Fri Feb 13 12:04:20.348 2015 (UTC - 5:00)
System Uptime: 0 days 10:16:56.114
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time (usually 10 minutes).
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa80153b0cd0, Physical Device Object of the stack
Arg3: fffff800056373d8, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa80162c3c60, The blocked IRP

Debugging Details:
------------------

TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2

DRVPOWERSTATE_SUBCODE: 3

DEVICE_OBJECT: fffffa80153b4ce0

DRIVER_OBJECT: fffffa8014c5a8d0

IMAGE_NAME: asmthub3.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 51c87ef7

MODULE_NAME: asmthub3

FAULTING_MODULE: fffff8800a8c5000 asmthub3

IRP_ADDRESS: fffffa80162c3c60

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT

BUGCHECK_STR: 0x9F

PROCESS_NAME: System

CURRENT_IRQL: 2

STACK_TEXT:
fffff800`05637388 fffff800`038f9b92 : 00000000`0000009f 00000000`00000003 fffffa80`153b0cd0 fffff800`056373d8 : nt!KeBugCheckEx
fffff800`05637390 fffff800`03894cfc : fffff800`05637508 fffff800`05637508 00000000`00000000 00000000`00000001 : nt! ?? ::FNODOBFM::`string'+0x33af0
fffff800`05637430 fffff800`03894b96 : fffff800`03a3b140 00000000`002434cc 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
fffff800`056374a0 fffff800`03894a7e : 00000056`2f52c136 fffff800`05637b18 00000000`002434cc fffff800`03a09c08 : nt!KiProcessExpiredTimerList+0xc6
fffff800`05637af0 fffff800`03894867 : 00000025`e01b5bc4 00000025`002434cc 00000025`e01b5bf6 00000000`000000cc : nt!KiTimerExpiration+0x1be
fffff800`05637b90 fffff800`03880bca : fffff800`03a05e80 fffff800`03a13cc0 00000000`00000000 fffff800`00000000 : nt!KiRetireDpcList+0x277
fffff800`05637c40 00000000`00000000 : fffff800`05638000 fffff800`05632000 fffff800`05637c00 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND: kb

FOLLOWUP_NAME: MachineOwner

FAILURE_BUCKET_ID: X64_0x9F_3_IMAGE_asmthub3.sys

BUCKET_ID: X64_0x9F_3_IMAGE_asmthub3.sys


Any assistance would be greatly appreciated! I did do a few tweaks on my SSD after returning the Samsung which froze when cloning. It is not a big issue because I can reinstal Windows 7 eventually. But before I do that I would like to try and fix the problem if it is a driver issue.

 

[Arc]

Click on button below ....

​

It will download the DM log collector. Right click on the application and run as administrator. It will generate a .zip file on your desktop. Upload the .zip.
http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

 

[samlfc]

Thanks a lot. I checked that my graphics card and all my hard drives were connected properly just now. Everything seemed OK, but I did notice that when I pulled out the case, the DVI/VGA cable came loose, so I have screwed that in properly. I know loose cables can often cause this type of thing.

If I do have to make a fresh Windows instal I think I'll just purchase a 1TB SSD and load Windows on that. As a gamer I see no reason to upgrade to Windows 8 at present. However I'd like to avoid that if it is just a case of a simple driver update. Thanks again.

 

[samlfc]

I didn't run that file as Administrator though I have those privileges by default. I hope the zip.file is OK.

 

[Arc]

Download and install Asmedia USB3.0 Controller Driver V1.16.10.0 from Motherboards - P9X79 PRO - ASUS.

Let us know for any further BSOD.
__________________________________________

BugCheck 9F, {3, fffffa80153b0cd0, fffff800056373d8, fffffa80162c3c60}

*** WARNING: Unable to verify timestamp for asmthub3.sys
*** ERROR: Module load completed but symbols could not be loaded for asmthub3.sys
[COLOR=Red]Probably caused by : asmthub3.sys[/COLOR]

Followup: MachineOwner
---------

 

[samlfc]

Thank you, just installed them. I'll close the case once I've tested it, cheers. One last thing, when I had the freeze cloning the current hard drive. Did windows automatically install basic drivers for motherboard etc? Should I reinstall the LAN/SATA/BIOS/Chipset etc too?

 

[Arc]

If you want, you may update all the listed drivers from that page; but IMHO it is better to not fix it when it is not causing a problem.

 

[samlfc]

I'm afraid that did not work.

Analysis:

Crash Dump Analysis provided by OSR Open Systems Resources, Inc. (OSR Homepage - OSR)
Online Crash Dump Analysis Service
See OSR Online - The Home Page for Windows Driver Developers for more information
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.18717.amd64fre.win7sp1_gdr.150113-1808
Machine Name:
Kernel base = 0xfffff800`03814000 PsLoadedModuleList = 0xfffff800`03a58890
Debug session time: Fri Feb 13 12:04:20.348 2015 (UTC - 5:00)
System Uptime: 0 days 10:16:56.114
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time (usually 10 minutes).
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa80153b0cd0, Physical Device Object of the stack
Arg3: fffff800056373d8, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa80162c3c60, The blocked IRP

Debugging Details:
------------------

TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2

DRVPOWERSTATE_SUBCODE: 3

DEVICE_OBJECT: fffffa80153b4ce0

DRIVER_OBJECT: fffffa8014c5a8d0

IMAGE_NAME: asmthub3.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 51c87ef7

MODULE_NAME: asmthub3

FAULTING_MODULE: fffff8800a8c5000 asmthub3

IRP_ADDRESS: fffffa80162c3c60

DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT

BUGCHECK_STR: 0x9F

PROCESS_NAME: System

CURRENT_IRQL: 2

STACK_TEXT:
fffff800`05637388 fffff800`038f9b92 : 00000000`0000009f 00000000`00000003 fffffa80`153b0cd0 fffff800`056373d8 : nt!KeBugCheckEx
fffff800`05637390 fffff800`03894cfc : fffff800`05637508 fffff800`05637508 00000000`00000000 00000000`00000001 : nt! ?? ::FNODOBFM::`string'+0x33af0
fffff800`05637430 fffff800`03894b96 : fffff800`03a3b140 00000000`002434cc 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
fffff800`056374a0 fffff800`03894a7e : 00000056`2f52c136 fffff800`05637b18 00000000`002434cc fffff800`03a09c08 : nt!KiProcessExpiredTimerList+0xc6
fffff800`05637af0 fffff800`03894867 : 00000025`e01b5bc4 00000025`002434cc 00000025`e01b5bf6 00000000`000000cc : nt!KiTimerExpiration+0x1be
fffff800`05637b90 fffff800`03880bca : fffff800`03a05e80 fffff800`03a13cc0 00000000`00000000 fffff800`00000000 : nt!KiRetireDpcList+0x277
fffff800`05637c40 00000000`00000000 : fffff800`05638000 fffff800`05632000 fffff800`05637c00 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND: kb

FOLLOWUP_NAME: MachineOwner

FAILURE_BUCKET_ID: X64_0x9F_3_IMAGE_asmthub3.sys

BUCKET_ID: X64_0x9F_3_IMAGE_asmthub3.sys

I've attached the zip.file. I hope the motherboard has not gone...

 

[Arc]

Actually there is no further crash dump in the zip after that one of 13/02. So I cannot verify it, mate. But as it it a desktop computer, you may disable sleep as a test and see how it goes.

 

[samlfc]

Already disabled. I'll see how it goes. Otherwise I'll just do a fresh install of Windows. Thanks mate.

 

[Arc]

Already disabled. I'll see how it goes. Otherwise I'll just do a fresh instal of Windows. Thanks mate.

A clean install will be nice, but it will be good if we could determine why the xHCI driver is failing there.

 

[samlfc]

In order to speed up my SSD I did a few tweaks using tools from Guru3d.com. I also disabled hibernation using the command prompt thing. Have also been messing around with file page size and virtual memory to improve shutdown speeds. The hangs started at that time. It was immediately after the failed SSD upgrade. I did notice that the Asus USB driver has two setup applications. Installed both of them and so far so good. But the shutdown hangs are intermittent anyway. Uploaded the latest zip.file. I'll see how I do for a few days before resorting to a fresh Windows upgrade. Would like to get to the bottom of this myself. Cheers.

 

[Arc]

The SSD is not the issue. It is something to do within USB environment.

Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.

1. Click on the Start button
2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
3. Select the “Startup” tab.
4. Deselect all items other than the antivirus.
5. Apply > OK
6. Accept then restart.

Disable Bluetooth. Also disable Atheros Valkyre .... you will get the idea here: http://www.sevenforums.com/drivers/238121-atheros-valkyrie-bootrom.html

Make it sure that your Razer has the latest driver: Razer Support

Let us know the results.

 

[samlfc]

Ok mate. Just got a hang. Will try that.

 

[samlfc]

Tried that, disabled Bluetooth (was disabled) and Atheros. Only have the anti-virus loading, getting constant hangs on shutdowns now. Disable anti-virus on start-up?

 

[samlfc]

OK I think you need to use the removal tool which has repair and uninstall on it (smaller file, the drivers as I mentioned have two setup.exe files) then either repair or uninstall the driver because it is the same as the one currently installed. If the latter than obviously reinstall the bigger setup.exe. If this fixes it, ill flag the issue as solved. Cheers again.

This article helped

 

[Arc]

Well done. Researches are always good.

 

[samlfc]

OK quick update. It started hanging again. But, BUT, I've now had several shutdowns without a hang. What I did was uninstall the Asmedia ASM104x Usb Host Controller (it will be at the top of your list of installed programs, provided you've updated it as recommended). Then I let Windows search for the correct driver. It will point you to one directly from the vendor. It has none of the bloat of the one on the Asus site. Simply install that. So far so good...Fingers crossed. Cheers for the help mate, and pointing me in the right direction.

 

[Arc]

Many a people say that is is not the right practice to get the device drivers via windows update, but to get them from the manufacturer's site only. My personal experience is, drivers installed by windows update never cause an issue.

All the best. Will expect that it will solve your BSOD issue permanently.

 

[samlfc]

Cheers Arc. No more shutdown hangs.