drivers failure, not installing

[architech]

I originally thought this was a malware issue, and it may still be, as I have had some assistance from those forums, but they asked me to run the setupapi.dev.log (attached) and said someone in this forum may be able to provide some more assistance related to drivers. The system has basically been running at a crawl almost overnight, no idea what caused it, but it appears as though there are driver installation failures. I'm not the most tech savvy but I can follow instruction. Any suggestions would be helpful. Thanks.

 

[indianacarnie]

In Device manager, do you have yellow exclamation marks next to the drivers in question? Have you tried going to the OEM site(s) and downloading the drivers from there?

You mention a possible malware infection. What have you done to eradicate it? Have you tried a system restore to a point before the infection? If the infection was bad enough you could be looking at a repair installation, but one thing at a time

 

[architech]

I honestly don't know what the issue is. The guys over in the security forum thought it might be related to a drivers issue and asked me to post that log in this forum. I think it might be a registry issue, but I was hoping you or someone on this forum could try reviewing that log if anything appears out of line.

I have tried several system restores, but I can't get it back earlier to when I think it first acted up on me. I was on the road for business for a couple months, leaving it unattended with limited time to work on it during the weekends. I ran a number of different scans, which can be found on this thread, but no success unfortunately, just frustration. http://www.sevenforums.com/system-security/311303-virus-possibly-related-svchost-exe.html

Thanks.

 

[ComputerGeek]

Sorry I don't know what's slowing you down but re: your setup logfile. You have a few failed driver update attempts and couple usb device installs that failed
> Creative Nomad Jukebox?
> Some type of multi-display adapter?

Plus an internal NVIDIA GeForce GT 610 failed? Did you ever get that driver loaded?

But regardless, I skimmed your malware thread. I don't believe (or see how) these driver failures would be the cause of your slowdown. If it's been alot of work and painful so far with no end yet in sight, have you considered a clean reinstall? Might be your shortest distance between two points that gets you a working machine again

 

[architech]

For those failed driver updates, is there a way to remove them? The Creative Nomad Jukebox was an old mp3 player that I attempted to install a few years ago but it never worked with Windows 7. I was trying to recover music from it. Over the summer my graphics card was dying (overheating after two hours, then an hour or so). I attempted to use a USB multi monitor display as a way around before I replaced it, this install being in early September, but I ended up paying up for a new card in October. That multi display adapter never installed correctly or worked, but that would have been about the week when the whole system started to act up on me. As a cheap third party software, it worked with an older XP system but the more that I think of it, that could have been an issue. It could be a coincidence, but I think it is something.

I had to purchase two graphics card because the NVIDIA GeForce GT 610 never installed correctly for some reason, so I bought another one. The GT 610 is the "new" card I no longer have, so that can be removed also. I just want to try a few more things before a clean reinstall. Could we look at removing that multi-display adapter? Any assistance is greatly appreciated. Thanks.

 

[ComputerGeek]

Do the following
> Look in CtlPnl-> Programs and Features. Are there any entries related to these devices? If yes, uninstall
> Check the Windows driverstore. Open an Administrative Command prompt windows and enter pnputil.exe -e
... If driver found, remove the driver package. Complete instructions HERE
> I can review all devices and drivers in Device Manager. Upload a Device Manager Report

 

[architech]

Device Manager Report attached. Control Panel and Programs was running too slow to remove anything, it is a slow almost "freeze" of the system after each restart. The pnputility didn't reveal any drivers that looked like they might be trouble, but I need to review again.

 

[ComputerGeek]

Please re-run the DevManager Report. You need to click the Save As pull down menu and you must save the file as Tab Delimited Text. I need the file in Tab Delimited Text format allows me to import it into Excel as rows of columnar data so i can review, consume and make orderly sense of all that device information

 

[architech]

Device Manager Report uploaded in correct format. My apologies.

 

[ComputerGeek]

I re-read your malware thread in more detail. We'll still clean the failed install devices from Device Manager, but IMHO the device and driver issues noted back in your malware thread are red herrings

• The strange .sys files tom982 noticed back in post #37 are 100% evidence of a malware infection. The infection tried hid its malicious files in the driver directory. But drivers aren't the issue
• Someone else mentioned lots of activity in your setup file... but that file dates back to 2011! So no surprise to find lots of device data there
• Finally, while nothin' about 'puters is 100% certain, I think it very unlikely any driver would be causing the svchost and other symptoms i read you're having vs. is the result of virus corruption

All that said, while I'm not a malware removal guru, I would like to look an Autoruns file before we trying cleaning those devices from DevMgr. Autoruns can reveal something loaded/started on your computer that shouldn't be. Autoruns instructions HERE

 

[architech]

What you mentioned seems like probable symptoms, but no one seems to have any definitive answers about what approach to take. Any help is appreciated. I don't mind playing around with it some more if it keeps me from a reinstall. The scan took some time, but the AutoRuns file is attached. Thanks.

 

[ComputerGeek]

I eyeballed your Autoruns and everything looked ok from what i could see. We'll go ahead and look at a couple other things

1. It's normal for CPU to spike when you start the machine or start a program. CPU must work to get things loaded and started.. then things should settle down. Question is: after things are running, is lots of CPU still being used? How much and by what? HERE's a good method to check.
> Footnote: It's legit to have many svchosts running. BUT there should only ONE svchost.exe file on a computer stored in C:\Windows\System32. Some malware hide by creating a bogus svchost.exe file in a different directory.... So the process name svchost looks right, when, in fact, it's not a legit svchost running. You can search your machine for file svchost.exe to verify only one is found in the right directory

2. Your other thread said you ran OK in safemode? but if you do a Windows "clean boot" you have the problem? We can use Serviwin to get a report on services in each state

Download Serviwin. Run it in both safe mode and clean boot

For each report, ctl-a to select all, ctl-s to save. In each case save as TAB Delimited text. Then i'll take a look

/* EDIT */
p.s. Personally, I hate using Windows search to find things. If you prefer, checkout SearchMyFiles. Set Base Folders to your C: drive and Files Wildcard to svchost.exe. Click OK

 

[ComputerGeek]

In deference to the folk in the malware thread, I should add that my footnote about svchost was more fyi for anyone reading this thread in the future. I'm sure those in your other thread already checked the svchost directory via their malware tools. Tho still doesn;t hurt if you double checked.