DVD drive disappears after inserting disk

[chess]

Hello, i'm having some trouble with my dvd drive. I've searched the forums and googled it, and found some similar problems but no solution worked.

I have an ASUS B85M-G motherboard, with a 120GB SSD that has the OS and works perfectly, a samsung HDD 750gb sata2 that dissapeared ONCE and my sata2 DVD drive that disappears whenever I insert a disk.

If i go to device manager and search for new hardware, the drive comes up and works perfectly (if it has the dvd i want already on it) but disappears again when i change the disk, and sometimes just when i take out a disk.

I've tried deleting the upper and lower filter registry keys, reinstalling the drivers (just found 2 that applied: HL-DT-ST DVDRAM GH24NS90 ATA Device (which is installed automatically) and CD-DVD ROM which i select from the drivers list). I've tried using a different SATA cable and a different SATA port.

It seems incredibly strange that it disappears upon inserting a cd or dvd, but works perfectly if i "rediscover" it from the device manager.

Well, that's it folks, thanks in advance for any help.

 

[GokAy]

For the moment, I can only offer basic troubleshooting steps:
- Load defaults in BIOS
- Run in elevated cmd:

sfc /scannow

- also run if corruption is found

findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >"%userprofile%\desktop\sfcdetails.txt"

- try the DVD drive on another PC
- you can also try a clean startup in case some app/service is interfering - http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html

 

[chess]

Hey GokAy, thanks for the tips. I should mention that this is a new build and i reinstalled windows 7 a couple of times already. I'm running the sfc scan and will try the rest of the troubleshooting tips.

 

[chess]

The sfc didn't return any corruption error, and the clean start up didnt fix the issue even with everything disabled.
Any thoughts?

 

[GokAy]

Check if there are any firmware updates available - Firmware HQ
Try the DVD drive on another PC
Try another DVD drive on your PC

You can also try booting with a Linux Mint MATE DVD/USB (no installation needed) and see if it is alright or not.

 

[MissLana]

I'm having OP's same issue. I have an LG internal drive (GH24NS90). Every time I put a disk in it, the drive disappears from both My Computer and the Device Manager windows. If I disable and re-enable "ATA Channel 1" under "IDE ATA/ATAPI controllers" in Device Manager, I am able to read the disk that is in the drive. If I open the drive and close it with a disk in it, the drive disappears again, but I am able to re-activate it via the above method, though this stops me from being able to install anything that requires more than one disk.

EDIT: I just scanned for corrupt files, and some were found. I attached the details for it.