Error 9C48 when trying to install IE10 item Windows 7 x64

[elitree]

Hey guys, I'm having an issue in my week old installation of Win7 x64 Home Premium. Things seem to run OK in general, and most Windows Updates install just fine, but there are 2 updates which I have so far been unable to install. There's an Important update listed to install IE10, and an optional one listed for IE11. The odd thing is, I have IE10 already installed. The error code I get when trying to install these updates (or even just the IE10 one as in the image below) is 9C48:

View attachment 311906

I ran the SURT tool and the SFC scan (no errors found as far as I can tell), then created CBS.zip, but it was too large (20 MB) for attaching here, so I uploaded to my Dropbox account here: https://www.dropbox.com/s/1wd49llupy2odyb/CBS.zip

Any ideas on where to go from here? Should I just hide the IE10 update in Windows Update even though it's important? Thanks for any help you can offer!

-Eli

 

[NoelDP]

Thanks for taking the initiative and uploading the full archive!
The 9C48 error is relatively rare - hopefully it means that it will be easy to fix

Here's the error from the CheckSUR report...

(w) Unable to get system disk properties 0x0000045D IOCTL_STORAGE_QUERY_PROPERTY Disk Cache

...and here's what may be a clue in the background CBS data (the SFC scan was clear)

2014-03-27 10:27:10, Info                  CBS    Perf: Stage chain started.
2014-03-27 10:27:10, Info                  CSI    [EMAIL="000001f3@2014/3/27:14:27:10.176"]000001f3@2014/3/27:14:27:10.176[/EMAIL] CSI Transaction @0x23fcca0 initialized for deployment engine {d16d444c-56d8-11d5-882d-0080c847b195} with flags 00000002 and client id [65]"TI2.0_0:0/Package_1_for_KB2834140~31bf3856ad364e35~amd64~~6.1.2.0"
2014-03-27 10:27:10, Info                  CBS    Exec: Staging Package: Package_1_for_KB2834140~31bf3856ad364e35~amd64~~6.1.2.0, Update: 2834140-1_neutral_LDR
2014-03-27 10:27:10, Info                  CBS    Exec: Staging Package: Package_1_for_KB2834140~31bf3856ad364e35~amd64~~6.1.2.0, Update: 2834140-1_neutral_LDR, PinDeployment: amd64_625642d59cbd9b78ffba236f626be496_31bf3856ad364e35_7.1.7601.22313_none_43c43e854bf640c0
2014-03-27 10:27:10, Info                  CBS    Exec: Staging Package: Package_1_for_KB2834140~31bf3856ad364e35~amd64~~6.1.2.0, Update: 2834140-2_neutral_GDR
2014-03-27 10:27:10, Info                  CBS    Exec: Staging Package: Package_1_for_KB2834140~31bf3856ad364e35~amd64~~6.1.2.0, Update: 2834140-2_neutral_GDR, PinDeployment: amd64_dd5c53d2d61e65bdc0f21e7393b667dc_31bf3856ad364e35_7.1.7601.18142_none_b02a69e93371bf1f
2014-03-27 10:27:10, Info                  CBS    Exec: This is a PSF Package.  Job has been saved and we are returning to client.
2014-03-27 10:27:10, Info                  CSI    [EMAIL="000001f4@2014/3/27:14:27:10.379"]000001f4@2014/3/27:14:27:10.379[/EMAIL] CSI Transaction @0x23fcca0 destroyed
2014-03-27 10:27:10, Info                  CBS    Exec: DPX job state saved for one or more packages, aborting the staging and install of execution.
2014-03-27 10:27:10, Info                  CBS    Perf: Stage chain complete.

I need to do some research to work out how to approach this - but in the meantime, I think a CHKDSK would be a good idea...


Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type
CHKDSK C: /R
and hit the Enter key.

You will be told that the drive is locked,
and the CHKDSK will run at he next boot - hit the Y key, and then reboot.
The chkdsk will take a few hours depending on the size of the drive, so be patient!
After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -

The results can be found in the Event Viewer - as an event from the WININIT source, in the Windows Logs > Applications folder.
Copy and paste the results to your reply

 

[elitree]

Hi Noel, thanks for all the help!

So first I tried running chkdsk from the elevated privilege cmd prompt--it gave me this error:
View attachment 311967

Before going on, I should say that a) I'm also running Norton Security Suite as my AV program, and b) this Windows install is actually running in VMware. Hopefully those are irrelevant, but I wanted to be sure and mention that.

So as seen in the above screenshot, I set chkdsk to run on the next startup. Here's the text from Event Viewer:

+ System 

  - Provider 

   [ Name]  Microsoft-Windows-Wininit 
   [ Guid]  {206f6dea-d3c5-4d10-bc72-989f03c8b84b} 
   [ EventSourceName]  Wininit 
 
  - EventID 1001 

   [ Qualifiers]  16384 
 
   Version 0 
 
   Level 4 
 
   Task 0 
 
   Opcode 0 
 
   Keywords 0x80000000000000 
 
  - TimeCreated 

   [ SystemTime]  2014-03-27T20:58:52.000000000Z 
 
   EventRecordID 2512 
 
   Correlation 
 
  - Execution 

   [ ProcessID]  0 
   [ ThreadID]  0 
 
   Channel Application 
 
   Computer WIN-BKF4PRVA5RT 
 
   Security 
 

- EventData 

   Checking file system on C: The type of the file system is NTFS. A disk check has been scheduled. Windows will now check the disk. CHKDSK is verifying files (stage 1 of 5)... 123136 file records processed. File verification completed. 193 large file records processed. 0 bad file records processed. 0 EA records processed. 44 reparse records processed. CHKDSK is verifying indexes (stage 2 of 5)... 165006 index entries processed. Index verification completed. 0 unindexed files scanned. 0 unindexed files recovered. CHKDSK is verifying security descriptors (stage 3 of 5)... 123136 file SDs/SIDs processed. Cleaning up 237 unused index entries from index $SII of file 0x9. Cleaning up 237 unused index entries from index $SDH of file 0x9. Cleaning up 237 unused security descriptors. Security descriptor verification completed. 20936 data files processed. CHKDSK is verifying Usn Journal... 36127040 USN bytes processed. Usn Journal verification completed. CHKDSK is verifying file data (stage 4 of 5)... 123120 files processed. File data verification completed. CHKDSK is verifying free space (stage 5 of 5)... 8710288 free clusters processed. Free space verification is complete. CHKDSK discovered free space marked as allocated in the master file table (MFT) bitmap. CHKDSK discovered free space marked as allocated in the volume bitmap. Windows has made corrections to the file system. 62912511 KB total disk space. 27769120 KB in 101788 files. 74888 KB in 20937 indexes. 0 KB in bad sectors. 227347 KB in use by the system. 65536 KB occupied by the log file. 34841156 KB available on disk. 4096 bytes in each allocation unit. 15728127 total allocation units on disk. 8710289 allocation units available on disk. Internal Info: 00 e1 01 00 71 df 01 00 a6 b3 03 00 00 00 00 00 ....q........... ae 00 00 00 2c 00 00 00 00 00 00 00 00 00 00 00 ....,........... 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................ Windows has finished checking your disk. Please wait while your computer restarts.

Thanks again for your help!

 

[NoelDP]

Please read what I wrote

You will be told that the drive is locked,
and the CHKDSK will run at he next boot - hit the Y key, and then reboot.

Norton is a pain - but can be allowed for.
The VM is almost certainly irrelevant.

 

[elitree]

Oops, sorry about that! Let me know if there's anything else I can get you. Thanks again for your help!

 

[NoelDP]

- sorry - wrong thread!