Solved Error 9C59 on IE 11 Update

Merlin79

Merlin79

New member
Local time
10:23 PM
Messages
3
Location
Vienna
My wife's laptop refuses to update to IE 11. What I know it might have been interrupted on the first attempt (probably battery empty), now it wants to do the update on every shutdown but fails. A manual update produces error 9C59.

Scandisk doesn't find any errors. I looked through the logs, but can't make too much of it (nowadays I mostly work with Linux systems). Attached you find the CBS logs and any logs I thought might be useful. Please recommend what I should try next, thanks in advance!
 

My Computer My Computer

At a glance

Windows 7 Professional 64bit
Computer type
Laptop
Computer Manufacturer/Model Number
HP ProBook 4530s
OS
Windows 7 Professional 64bit
Antivirus
MS Security Essentials
Browser
Firefox
The CheckSUR shows these problems...
Code: 
Unavailable repair files:
 servicing\packages\Microsoft-Windows-ImageBasedSetup-IE-Package-Base-Downlevel~31bf3856ad364e35~amd64~en-US~6.3.9600.16428.mum
 servicing\packages\Microsoft-Windows-ImageBasedSetup-IE-Package-Base-Downlevel~31bf3856ad364e35~amd64~en-US~6.3.9600.16428.mum
 servicing\packages\Microsoft-Windows-ImageBasedSetup-IE-Package-Base-Downlevel~31bf3856ad364e35~amd64~en-US~6.3.9600.16428.cat
 servicing\packages\Microsoft-Windows-ImageBasedSetup-IE-Package-Base-Downlevel~31bf3856ad364e35~amd64~en-US~6.3.9600.16428.cat

SFC shows no problems, and there's nothing serious in the background data of the CBS log

I'll post a fix for the missing files soon.
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
I've uploaded a file - m79aa.zip - to my SkyDrive at Noel's SkyDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder m79aa in the same place.
Open this folder - there should be one folders inside it (Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages


Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Thank you very much. I did as instructed and it says it fixed the errors. Attached you find the requested logs. Should I try the IE 11 update again?
 

My Computer My Computer

At a glance

Windows 7 Professional 64bit
Computer type
Laptop
Computer Manufacturer/Model Number
HP ProBook 4530s
OS
Windows 7 Professional 64bit
Antivirus
MS Security Essentials
Browser
Firefox
Yep - give it a go. If it fails, please post the new IE*.log files
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Thank you very much - that did it! IE 11 is now running fine and Windows Update behaves normally. My wife is happy, so whenever I can help you with a Linux problem, just let me know ;)
 

My Computer My Computer

At a glance

Windows 7 Professional 64bit
Computer type
Laptop
Computer Manufacturer/Model Number
HP ProBook 4530s
OS
Windows 7 Professional 64bit
Antivirus
MS Security Essentials
Browser
Firefox
You're welcome!
I can't see me moving to Linux anytime soon except as a learning exercise :)- but you never know!

Good luck
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Hi,
I am and have had the same issues with updating IE9 to IE10 and now IE11.
I think I have followed your instructions to the original poster but I still can't upgrade.
Upon failure to upgrade I get the error code 9c59.
Any thoughts?

Thanks.
 

My Computer My Computer

At a glance

Microsoft Windows 7 Professional 64-bit 7601 ...Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz8.00 GB(1) Intel(R) HD Graphics (2) AMD Radeon HD 6350
Computer type
PC/Desktop
OS
Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz
Motherboard
Hewlett-Packard 1495
Memory
8.00 GB
Graphics Card(s)
(1) Intel(R) HD Graphics (2) AMD Radeon HD 6350
Sound Card
(1) High Definition Audio Device (2) High Definition Audio
Screen Resolution
1920 x 1080 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
(1) Hitachi HDS721010CLA632 ATA Device (2) SanDisk Cruzer Facet USB Device (3) WD My Passport 070A USB Device

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
NoelDP said:
kayooh said:
Hi,
I am and have had the same issues with updating IE9 to IE10 and now IE11.
I think I have followed your instructions to the original poster but I still can't upgrade.
Upon failure to upgrade I get the error code 9c59.
Any thoughts?

Thanks.
Click to expand...

You are what?

Please start a NEW thread of your own, and post DETAILS - including.....
http://www.sevenforums.com/windows-...4840-windows-update-posting-instructions.html
Click to expand...

What do you mean by "You are what?"?
 

My Computer My Computer

At a glance

Microsoft Windows 7 Professional 64-bit 7601 ...Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz8.00 GB(1) Intel(R) HD Graphics (2) AMD Radeon HD 6350
Computer type
PC/Desktop
OS
Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz
Motherboard
Hewlett-Packard 1495
Memory
8.00 GB
Graphics Card(s)
(1) Intel(R) HD Graphics (2) AMD Radeon HD 6350
Sound Card
(1) High Definition Audio Device (2) High Definition Audio
Screen Resolution
1920 x 1080 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
(1) Hitachi HDS721010CLA632 ATA Device (2) SanDisk Cruzer Facet USB Device (3) WD My Passport 070A USB Device
If I may.
When Noel gives a repair to another member computer the odds are it is not the repair needed for another computer. It varies from computer to computer.

Please do what is requested in Noel's post # 9.
Have a nice day.
 

My Computer My Computer

At a glance

Windows 10 Pro. 64/ version 1709 Windows 7 Pr...Intel i7-6800K @ 4.3Corsair Platinum 16 gig @2400EVGA GTX 1070 OC
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home made Desktop
OS
Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
CPU
Intel i7-6800K @ 4.3
Motherboard
ASUS X-99 Deluxe II
Memory
Corsair Platinum 16 gig @2400
Graphics Card(s)
EVGA GTX 1070 OC
Monitor(s) Displays
Asus 27" LED LCD/VE278Q
Screen Resolution
1920-1080 or 1280-720 HDMI
Hard Drives
INTEL SSD 730-240 Gb Sata 3.0/
PSU
EVGA Platium 1200W
Case
Phanteks Luxe Tempered Glass 8 fans/ one radiator
Cooling
XSPC/ Water Cooled CPU
Keyboard
Das 4 Professional
Mouse
Logitech M705/MX Anywhere 2-S
Internet Speed
100 mbits
Antivirus
Microsoft Security Essentials/ Malwarebytes Premium 3.0/ SAS
Browser
I.E. 11 default/Firefox/ ISP Time Warner Cable/Spectrum
Other Info
LG BluRay Burner/
Sound system-KLipsch-THX/
Icy Dock ssd Hot Swap bays.
I have Windows 7 pro 64 bit
I See many are having this issue during the IE11 Install failure Code 9C59, I also had this.
I ran into this solution posted by Lee_Ellaway . Thanks to him I followed his instructions exactly as he posted and It works. So far no further issues and all updates are successful. at this page
IE 11 - Fails to Install (Windows Update or Standalone) - - Microsoft Community
His entry as follows
1. Open CMD (run: CMD)
2. Copy this:

FORFILES /P %WINDIR%\servicing\Packages /M Microsoft-Windows-InternetExplorer-*11*.mum /c "cmd /c echo Uninstalling package @fname && start /w pkgmgr /up:@fname /norestart"

3. Right-click on CMD window, paste
4. Let that run.
5. Download stand-alone installer for IE 11 for Windows 7 (Download Internet Explorer 11 - Microsoft Windows)
6. Install, reboot.


Hope This Helps.
I also had the run in with the MS Support wanted 100 bucks. His story as to the problem seemed a way bit far fetched.
 

My Computer My Computer

At a glance

window7 professional 64 bitIntel 3.2 ghz I5-446016 gigNVIDIA GT 740 4GIG Superclocked
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom
OS
window7 professional 64 bit
CPU
Intel 3.2 ghz I5-4460
Motherboard
Gigabyte H81M-HD
Memory
16 gig
Graphics Card(s)
NVIDIA GT 740 4GIG Superclocked
Hard Drives
Samsung SSD
Antivirus
Avast
Browser
Mostly Firefox
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