Solved Error code 9C59 when trying te install Internet Explorer 10

[donaldv]

Hi,

I got a problem when installing Internet Explorer 10 using windows update on Windows 7 Home Premium 64 bit.

I already tried to find the missing files in the CheckSUR.log:

Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 20.0
2013-10-12 21:15

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-Dutch~31bf3856ad364e35~~~10.2.9200.16437.mum Expected file name Microsoft-Windows-IE-Hyphenation-Parent-Package-Dutch~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum Expected file name Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\Microsoft-Windows-IE-Spelling-Parent-Package-Dutch~31bf3856ad364e35~~~10.2.9200.16437.mum Expected file name Microsoft-Windows-IE-Spelling-Parent-Package-Dutch~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum Expected file name Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 1008
Found 4 errors
CBS MUM Corrupt Total count: 4

Unavailable repair files:
servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-Dutch~31bf3856ad364e35~~~10.2.9200.16437.mum
servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum
servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-Dutch~31bf3856ad364e35~~~10.2.9200.16437.mum
servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum
servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-Dutch~31bf3856ad364e35~~~10.2.9200.16437.cat
servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.cat
servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-Dutch~31bf3856ad364e35~~~10.2.9200.16437.cat
servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.cat

I looked for them in the IE10-Windows6.1-x64-nl-nl.exe file, but can't find them.

Also quite odd is that the windows-update file is about 71,6 MB and the IE10-Windows6.1-x64-nl-nl.exe is only 45 MB in size.

I've attached the CBS files to the post.

Hope you can help me.

Greetings,

Don.

 

[NoelDP]

The CheckSUR file 'errors' are perfectly normal for a Windows 7 IE10 install.
The differences in the file size are simply due to the fact that the nl-nl installer doesn't contain all the possible language variant, while the larger one does.


What interesting is that you are still attempting to install IE at all, since it appears to be already installed.

Please run SFC /SCANNOW, and post the resulting CBS.log file.

 

[donaldv]

CBS.log after running SFC /SCANNOW

Hi Noel,

I've attached rhe CBS.log as you asked.

Greetings,

Don.

 

[NoelDP]

The SFC scan is clear - and there are no obvious errors in the background of that log.

One thing which I didn't look at before is the CheckSUR persist log.

in one of the runs (early morning Saturday), you had a large number of errors, which disappeared later that day before a re-run in the evening
-

Summary:
Seconds executed: 1056
 Found 55 errors
  CSI Missing Deployment Key Total count: 51

I'm not quite sure what to make of that!

what did you run/do that corrected those errors?

 

[donaldv]

I think that I was reinstalling Internet Explorer 9... I had removed it to test if I could install IE 10.

After that I still got the same error, code 9C59 if I wanted to install IE 10 and IE 9. Then I read about stopping the windows update service, renaming the SoftwareDistribution folder and starting it again. Waiting 15 minutes and then reboot and wait another 10 minutes after that. Now IE 9 would install, but IE 10 still gave code 9C59.

 

[NoelDP]

That could certainly do something of that kind - and it may give me some pointers as to where to look.

Shout if you haven't heard in 24hours.

 

[donaldv]

Shouting to Noel!

Hi Noel, have been busy with some other stuff, so didn't had the time to reply.

Did you find a solution for my problem?

Greetings,

Don.

 

[NoelDP]

Sorry about that - I got side-tracked (not uncommon!)

Perhaps a look at the full CBS history would help... and the WindowsUpdate.log
please copy the entire CBS folder to your desktop, then copy the C:\Windows\windowsupdate.log file into the copy, and compress the folder, and upload it to a reply - if it's too big (over 8MB) then spilt it into smaller chunks, and post them separately, or upload to a fileshare site such as SkyDrive or DropBox, and post a link.

 

[donaldv]

Somehow my original CBS log files where deleted by me after the first post. So I don't have those anymore. I do have the Windowsupdate.log. Will attach it here.

 

[NoelDP]

That's OK - please copy the entire current C:\Windows\Logs\CBS folder to your desktop, and zip it - then upload the zip file to a reply.

 

[donaldv]

Hi Noel,

I've not been at my parents house for a while, so it took me a while to write a reply to your post.

I've uploaded the complete contents of the CBS directory.

Hope you still are motivated to help me.

Greetings,

Don.

 

[NoelDP]

I'm (almost) always here
Here's the nasties from the CBS.log....

 Line 1861: 2013-10-27 14:17:41, Error                 CBS    Failed to shred identity: Microsoft-Windows-InternetExplorer-LanguagePack [HRESULT = 0x80070057 - E_INVALIDARG]
 Line 2428: 2013-10-27 14:17:43, Error                 CBS    Failed to shred identity: Microsoft-Windows-InternetExplorer-LanguagePack [HRESULT = 0x80070057 - E_INVALIDARG]
 Line 6618: 2013-10-27 23:54:25, Error                 CSI    [EMAIL="00000026@2013/10/27:22:54:25.754"]00000026@2013/10/27:22:54:25.754[/EMAIL] (F) d:\win7sp1_gdr\base\wcp\componentstore\csd_winners.cpp(1302): Error 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] originated in function CCSDirectTransaction::AddImplicationsToCatalogsAndVerifyComponentHashes expression: (null)
 Line 6620: 2013-10-27 23:54:26, Error                 CSI    00000027 (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #170260# from CCSDirectTransaction::PrepareForCommit(...)[gle=0x90092004]
 Line 6621: 2013-10-27 23:54:26, Error                 CSI    00000028 (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #170259# from CCSDirectTransaction::ExamineTransaction(...)[gle=0x90092004]
 Line 6622: 2013-10-27 23:54:26, Error                 CSI    00000029 (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #170258# from CCSDirectTransaction_IRtlTransaction::ExamineTransaction(...)[gle=0x90092004]
 Line 6623: 2013-10-27 23:54:26, Error                 CSI    0000002a (F) CRYPT_E_NOT_FOUND #170010# from Windows::COM::CPendingTransaction::IStorePendingTransaction_Analyze(...)[gle=0x80092004]
 Line 6624: 2013-10-27 23:54:26, Error                 CSI    0000002b (F) CRYPT_E_NOT_FOUND #169487# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_Commit(Flags = 38 (0x00000026), pSink = NULL, disp = 0, coldpatching = FALSE)[gle=0x80092004]
 Line 6625: 2013-10-27 23:54:26, Error                 CSI    0000002c (F) CRYPT_E_NOT_FOUND #169486# 3404672 us from Windows::ServicingAPI::CCSITransaction_ICSITransaction::Commit(flags = 0x00000026, pSink = NULL, disp = 0)
 Line 6627: 2013-10-27 23:54:26, Error                 CBS    Exec: Failed to commit CSI transaction to resolve execution chain. [HRESULT = 0x80092004 - CRYPT_E_NOT_FOUND]
 Line 6631: 2013-10-27 23:54:26, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x80092004 - CRYPT_E_NOT_FOUND]
 Line 6650: 2013-10-27 23:54:28, Error                 CBS    Failed to perform operation.  [HRESULT = 0x80092004 - CRYPT_E_NOT_FOUND]
 Line 54464: 2013-10-29 17:37:42, Error                 CBS    Failed to shred identity: Microsoft-Windows-InternetExplorer-LanguagePack [HRESULT = 0x80070057 - E_INVALIDARG]
 Line 82600: 2013-10-29 17:37:52, Error                 CBS    Failed to shred identity: Microsoft-Windows-InternetExplorer-LanguagePack [HRESULT = 0x80070057 - E_INVALIDARG]
 Line 152081: 2013-10-29 17:38:55, Error                 CBS    Failed to shred identity: Microsoft-Windows-InternetExplorer-LanguagePack [HRESULT = 0x80070057 - E_INVALIDARG]
 Line 152647: 2013-10-29 17:38:57, Error                 CBS    Failed to shred identity: Microsoft-Windows-InternetExplorer-LanguagePack [HRESULT = 0x80070057 - E_INVALIDARG]
 Line 153010: 2013-10-29 17:39:36, Error                 CBS    Failed to shred identity: Microsoft-Windows-InternetExplorer-LanguagePack [HRESULT = 0x80070057 - E_INVALIDARG]
 Line 153579: 2013-10-29 17:39:38, Error                 CBS    Failed to shred identity: Microsoft-Windows-InternetExplorer-LanguagePack [HRESULT = 0x80070057 - E_INVALIDARG]

We'll ignore the 0x80070057 errors for the moment - the others are what we need to concentrate on.


That leaves us with...

 Line 6618: 2013-10-27 23:54:25, Error                 CSI    [EMAIL="00000026@2013/10/27:22:54:25.754"]00000026@2013/10/27:22:54:25.754[/EMAIL] (F) d:\win7sp1_gdr\base\wcp\componentstore\csd_winners.cpp(1302): Error 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] originated in function CCSDirectTransaction::AddImplicationsToCatalogsAndVerifyComponentHashes expression: (null)
 Line 6620: 2013-10-27 23:54:26, Error                 CSI    00000027 (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #170260# from CCSDirectTransaction::PrepareForCommit(...)[gle=0x90092004]
 Line 6621: 2013-10-27 23:54:26, Error                 CSI    00000028 (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #170259# from CCSDirectTransaction::ExamineTransaction(...)[gle=0x90092004]
 Line 6622: 2013-10-27 23:54:26, Error                 CSI    00000029 (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #170258# from CCSDirectTransaction_IRtlTransaction::ExamineTransaction(...)[gle=0x90092004]
 Line 6623: 2013-10-27 23:54:26, Error                 CSI    0000002a (F) CRYPT_E_NOT_FOUND #170010# from Windows::COM::CPendingTransaction::IStorePendingTransaction_Analyze(...)[gle=0x80092004]
 Line 6624: 2013-10-27 23:54:26, Error                 CSI    0000002b (F) CRYPT_E_NOT_FOUND #169487# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_Commit(Flags = 38 (0x00000026), pSink = NULL, disp = 0, coldpatching = FALSE)[gle=0x80092004]
 Line 6625: 2013-10-27 23:54:26, Error                 CSI    0000002c (F) CRYPT_E_NOT_FOUND #169486# 3404672 us from Windows::ServicingAPI::CCSITransaction_ICSITransaction::Commit(flags = 0x00000026, pSink = NULL, disp = 0)
 Line 6627: 2013-10-27 23:54:26, Error                 CBS    Exec: Failed to commit CSI transaction to resolve execution chain. [HRESULT = 0x80092004 - CRYPT_E_NOT_FOUND]
 Line 6631: 2013-10-27 23:54:26, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x80092004 - CRYPT_E_NOT_FOUND]

Looking closer at the actual errors....

2013-10-27 23:54:25, Info                  CSI    00000024 Component change list: 
2013-10-27 23:54:25, Info                  CSI    00000025 Couldn't find the hash of component: Microsoft-Windows-Scripting-JScript, Version = 10.2.9200.16721, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the catalog [l:192{96}]"\SystemRoot\WinSxS\Catalogs\c15baa59ac49e0e749db788961557da574ebab1743a21c9ed75d179bf0217413.cat".
2013-10-27 23:54:25, Error                 CSI    [EMAIL="00000026@2013/10/27:22:54:25.754"]00000026@2013/10/27:22:54:25.754[/EMAIL] (F) d:\win7sp1_gdr\base\wcp\componentstore\csd_winners.cpp(1302): Error 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] originated in function CCSDirectTransaction::AddImplicationsToCatalogsAndVerifyComponentHashes expression: (null)
[gle=0x80004005]
2013-10-27 23:54:26, Error                 CSI    00000027 (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #170260# from CCSDirectTransaction::PrepareForCommit(...)[gle=0x90092004]
2013-10-27 23:54:26, Error                 CSI    00000028 (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #170259# from CCSDirectTransaction::ExamineTransaction(...)[gle=0x90092004]
2013-10-27 23:54:26, Error                 CSI    00000029 (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #170258# from CCSDirectTransaction_IRtlTransaction::ExamineTransaction(...)[gle=0x90092004]
2013-10-27 23:54:26, Error                 CSI    0000002a (F) CRYPT_E_NOT_FOUND #170010# from Windows::COM::CPendingTransaction::IStorePendingTransaction_Analyze(...)[gle=0x80092004]
2013-10-27 23:54:26, Error                 CSI    0000002b (F) CRYPT_E_NOT_FOUND #169487# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_Commit(Flags = 38 (0x00000026), pSink = NULL, disp = 0, coldpatching = FALSE)[gle=0x80092004]
2013-10-27 23:54:26, Error                 CSI    0000002c (F) CRYPT_E_NOT_FOUND #169486# 3404672 us from Windows::ServicingAPI::CCSITransaction_ICSITransaction::Commit(flags = 0x00000026, pSink = NULL, disp = 0)
[gle=0x80092004]
2013-10-27 23:54:26, Error                 CBS    Exec: Failed to commit CSI transaction to resolve execution chain. [HRESULT = 0x80092004 - CRYPT_E_NOT_FOUND]

So we have an inability for Windows to actually read the hash value for the JScript component from the CAT file.

This *should* have been found by a CheckSUR scan - but there's no CheckSUR data in the latest files?

Please try running a new download of the CheckSUR tool - MS updated it recently, and I can't remember whether your last run was with the updated one or not.
post the new CheckSUR.log file when you can.

 

[donaldv]

I've attached the CheckSUR.log created after running the SUR version of August 2013.

 

[NoelDP]

No errors there, so I'll have to try and fix it manually.
I'll work out a fix protocol later today - see you then.

 

[donaldv]

Problem solved!

Hi Noel,

All my problems were solved when I upgraded to IE 11. Don't know if this is the solution for all people having problems to install IE 10. I've used WIndows 7 for about 3 or 4 weeks without any error in Windows Update.

Noel your help was great! Thank you very much!

Greetings,

Don

 

[NoelDP]

Sorry, Don - your thread seems to have slipped off my radar!
Glad you found a solution, though!

Good luck with it.