Solved Error installing SP1 on Home Premium

[DeaconFrost]

I'm working on a laptop for my CEO, and after doing a bunch of malware removal and start menu restores, I'm left with an issue when installing SP1. The setup fails with the error described here:

Windows 7/2008 R2 Service Pack 1 fails with 0x800f0a12 - The Windows Servicing Guy - Site Home - TechNet Blogs

I see the problem can be related to the active partition, so I take a look in Disk Management. There's a small 10 MB partition at the end of the drive marked active. This is a gray area for me, so how to I best get the proper partition listed as active? See below for the Disk Management screen, and ignore the 4 GB Patriot flash drive. I plugged that in just to save the screenie.

 

[NoelDP]

Don't mess with teh Active parttion - it's likely to be purely a boot-manager.
Is the E: drive an external one?

 

[marsmimar]

The 10MB active partition is showing 100% free space so it probably doesn't contain any boot manager/MBR or anything else. Likewise, the 100MB partition is usually the System Reserved partition which normally does contain the MBR. But it also is showing 100% free space. The C: partition is showing it contains the boot data.

So assuming the computer is booting normally with the way the partitions are currently set up, I think the 10MB partition could be formatted to unallocated space and the C: partition expanded to swallow it up. The 100MB partition could also probably be changed to unallocated space and then something like MiniTool Partition Wizard could be used to merge the 100MB partition into the C: partition since it's physically separated by the Recovery Partition from the C: partition.

I'd make a system image and then play around with the partitions. But I like to live dangerously.

 

[NoelDP]

The reason both those partitions show as empty is that they are not ones readable by Windows - they aren't the standard FAT32 or NTFS format, but Windows can see they're there.
The machine is booting to the 10MB partition, which is them passing control to the C: partition.

 

[DeaconFrost]

I'll try the bootable Partition Wizard disc. It looks as though C should be the active one, but I can try others, or set it back, if need be.

 

[DeaconFrost]

I set C as active, and rebooted. That went fine, so I gave SP1 a shot. This time, it looked to be going through the entire install process, and even rebooted on it's own when finished. However, upon boot, I was given an error message saying SP1 did not install successfully, with a code of 0x800f0826.

I'm searching for that online, but I'm finding many different possible causes.

I might be getting close to just wiping the system and starting over.

 

[DeaconFrost]

Exciting (sarcasm) update. I thought I was well on the way to having the system fixed, but now I can't run Windows Update at all. it immediately fails and gives me an error code of 800B0001. The linked solutions are to run the Update Readiness Tool and then Microsoft's automatic Fix-It tool, which reported errors, claims to have fixed them, but did not.

Has anyone else come across this error?

 

[NoelDP]

That error is often associated with Crypto Service problems.
run the following commands and post teh results.

NET START CRYPTSVC
SC QC CRYPTSVC
SC QUERYEX CRYTPSVC

 

[DeaconFrost]

Here you go:

C:\Windows\system32>net start cryptsvc
The requested service has already been started.
More help is available by typing NET HELPMSG 2182.

C:\Windows\system32>sc qc cryptsvc
[SC] QueryServiceConfig SUCCESS
SERVICE_NAME: cryptsvc
TYPE : 20 WIN32_SHARE_PROCESS
START_TYPE : 2 AUTO_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\Windows\system32\svchost.exe -k NetworkService
LOAD_ORDER_GROUP :
TAG : 0
DISPLAY_NAME : Cryptographic Services
DEPENDENCIES : RpcSs
SERVICE_START_NAME : NT Authority\NetworkService
C:\Windows\system32>sc queryex cryptsvc
SERVICE_NAME: cryptsvc
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 4 RUNNING
(STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 1220
FLAGS :

 

[NoelDP]

That looks normal enough.

Please post your CheckSUR.log and CheckSUR.persist.log files

 

[karlsnooks]

I'd take the path of least resistance:
1. backup all data dear to his heart
2. clean install

 

[DeaconFrost]

Please post your CheckSUR.log and CheckSUR.persist.log files

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 15.0
2012-07-23 09:36
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
Summary:
Seconds executed: 294
No errors detected



=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 15.0
2012-07-23 09:36
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
Summary:
Seconds executed: 294
No errors detected

 

[DeaconFrost]

I'd take the path of least resistance:
1. backup all data dear to his heart
2. clean install

I'm just about to that point.

 

[NoelDP]

I'd concur - strange partitioning often means a strane history, which is possbly better erased than worked around!

 

[DeaconFrost]

I should have expected issues doing this as well. I can't access the recovery partition by hitting F8, as the manual suggests. I also can't create the recovery discs because I can't find Dell Data Safe Local Backup installed anywhere on the hard drive. I don't have access to the recovery discs, either, and apparently you can't download them.

My wife has a similar model that I may try using her recovery disc...at least to see if it lets me access the recovery partition. I always wipe that partition away on our own laptops, as we would just do a clean install or repair the OS if needed. This experience reinforces by belief that I'm not missing anything on her own laptop.

 

[DeaconFrost]

I'm going to mark this as solved. I was getting errors no matter what I did, so I gave up and figured I'd do a clean install. As a last ditch effort, I searched more and did find a download for Dell Data Safe Backup Local, which allowed me to make the proper recovery discs. After data backup, the system was wiped, recovered, and it now running just fine, fully updated. Thanks for all the help, effort, and suggestions.