Error trying to run Windows Update on Windows 7 Home Premium

shary7972

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Local time
3:19 AM
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5
Location
Ft Wayne, IN
When I try to do the updates I get the error message Windows Update cannot currently check for updates because the service is not running. I reformatted my hard drive in November. I ran the program Farbar Service Scanner and got the following results. I have tried to restart the computer 3 times but getting the same error. Any help would be greatly appreciated!!! Thank you in advance

Farbar Service Scanner Version: 25-02-2014
Ran by Shary (administrator) on 15-03-2014 at 17:14:03
Running from "H:\"
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============
mpsdrv Service is not running. Checking service configuration:
The start type of mpsdrv service is OK.
The ImagePath of mpsdrv service is OK.

MpsSvc Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.


Firewall Disabled Policy:
==================
"HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile" registry key does not exist.


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============

wscsvc Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open wscsvc registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open wscsvc registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open wscsvc registry key. The service key does not exist.


Windows Update:
============
wuauserv Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open wuauserv registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open wuauserv registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open wuauserv registry key. The service key does not exist.

BITS Service is not running. Checking service configuration:
The start type of BITS service is OK.
The ImagePath of BITS service is OK.
The ServiceDll of BITS service is OK.


Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open WinDefend registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open WinDefend registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open WinDefend registry key. The service key does not exist.


Other Services:
==============
Checking Start type of iphlpsvc: ATTENTION!=====> Unable to open iphlpsvc registry key. The service key does not exist.
Checking ImagePath of iphlpsvc: ATTENTION!=====> Unable to open iphlpsvc registry key. The service key does not exist.
Checking ServiceDll of iphlpsvc: ATTENTION!=====> Unable to open iphlpsvc registry key. The service key does not exist.

Checking Start type of SharedAccess: ATTENTION!=====> Unable to retrieve start type of SharedAccess. The value does not exist.
Checking ImagePath of SharedAccess: ATTENTION!=====> Unable to retrieve ImagePath of SharedAccess. The value does not exist.
Checking ServiceDll of SharedAccess: ATTENTION!=====> Unable to retrieve ServiceDll of SharedAccess. The value does not exist.
Checking FirewallRules of SharedAccess: ATTENTION!=====> Unable to open "SharedAccess\Defaults\FirewallPolicy\FirewallRules" registry key. The key does not exist.
Checking Start type of PolicyAgent: ATTENTION!=====> Unable to open PolicyAgent registry key. The service key does not exist.
Checking ImagePath of PolicyAgent: ATTENTION!=====> Unable to open PolicyAgent registry key. The service key does not exist.
Checking ServiceDll of PolicyAgent: ATTENTION!=====> Unable to open PolicyAgent registry key. The service key does not exist.

Checking Start type of RemoteAccess: ATTENTION!=====> Unable to open RemoteAccess registry key. The service key does not exist.
Checking ImagePath of RemoteAccess: ATTENTION!=====> Unable to open RemoteAccess registry key. The service key does not exist.
Checking ServiceDll of RemoteAccess: ATTENTION!=====> Unable to open RemoteAccess registry key. The service key does not exist.



File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit

ATTENTION!=====> C:\Program Files\Windows Defender\MpSvc.dll Reparse point on file detected.

C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\iphlpsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****
 

My Computer My Computer

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Windows 7 Home Premium
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell
OS
Windows 7 Home Premium
Mouse
Wireless Mouse
Internet Speed
25MB
Antivirus
Avast
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Chrome

My Computer My Computer

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Desk1 7 Home Prem / Desk2 10 Pro / Main lap A...Desk1 i5 3750K / Laptop i7 GTX 860M / Desk2 i...Desk1 8GB (1866) / Desk2 16GB (1333) / Laptop...Desk 1& 2NVidia GTX 650 & Laptops on board Intel
Computer type
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Own build (new) Desk1 / Asus ROG Win 7 / Desk2 1st build
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Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
CPU
Desk1 i5 3750K / Laptop i7 GTX 860M / Desk2 i5 2500
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Desk1 Asus P877-V / Desk2 Gigabyte H67 UD3H / Laptop ?
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Desk1 8GB (1866) / Desk2 16GB (1333) / Laptop 8Gb DDR3
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Desk 1& 2NVidia GTX 650 & Laptops on board Intel
Sound Card
Desk 1 & 2 -XONAR DG Realtek High Def audio Laptop
Monitor(s) Displays
Desk 1 Benq HD 2450 / Desk2 Philips 24" / Laptop 17.5"
Screen Resolution
1920x1080 D1 & D2 & Laptop 1
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Desk1 Samsung 120GB 830 SSD
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Fans on all Desk1 -2 Desk2 - all Coolermasters 5 Laptop ?
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Desk 1 MS Sidewinder X6 Desk 2 MS Sidewinder X 4
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Desk 1&2 - Gigabyte MS 900 gamer - laptop - Logitec wireless
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One other Desktop (tester) and spare Toshba laptop both with SSD's
Running Kaspersky 2016 ISS on all machines config'd identically
Logitec audio stereo systems on each machine (x3)
Canon MG5250MFC
Router/modem TP-Link running WPA2SK
If that doesn't help, try Windows Repair (All In One).

Do all of the steps. When you get to the Repair part, click Uncheck All then select Windows Update. Run it and see if that helps.
 

My Computer My Computer

At a glance

Windows 10 Pro X64Intel Quad Core i7-4770 @ 3.4Ghz16.0GB PC3-12800 DDR3 SDRAM 1600 MHzIntel Integrated HD Graphics
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Lenovo IdeaCenter 450
OS
Windows 10 Pro X64
CPU
Intel Quad Core i7-4770 @ 3.4Ghz
Memory
16.0GB PC3-12800 DDR3 SDRAM 1600 MHz
Graphics Card(s)
Intel Integrated HD Graphics
Sound Card
Realtek HD Audio
Monitor(s) Displays
HP 22" LCD
Screen Resolution
1680 x 1050
Hard Drives
250GB Samsung EVO SATA-3 SSD
2TB Seagate ST2000DM001 SATA-2
1.5TB Seagate ST3150041AS SATA
Keyboard
Dell USB
Mouse
Lenovo USB
Internet Speed
Cable via Road Runner 3MB Upload, 30MB Download
Antivirus
Windows Defender, MBAM Pro, MBAE
Browser
Seamonkey
Other Info
UEFI/GPT
PLDS DVD-RW DH16AERSH
Windows Update Error

Thank you for the help...I will try it and let you know
 

My Computer My Computer

At a glance

Windows 7 Home Premium
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell
OS
Windows 7 Home Premium
Mouse
Wireless Mouse
Internet Speed
25MB
Antivirus
Avast
Browser
Chrome
Windows Update Error

It worked...ty soooooooooooooooooooooo much...ur awesome!!!
 

My Computer My Computer

At a glance

Windows 7 Home Premium
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell
OS
Windows 7 Home Premium
Mouse
Wireless Mouse
Internet Speed
25MB
Antivirus
Avast
Browser
Chrome
Which one helped?????
 

My Computer My Computer

At a glance

Windows 10 Pro X64Intel Quad Core i7-4770 @ 3.4Ghz16.0GB PC3-12800 DDR3 SDRAM 1600 MHzIntel Integrated HD Graphics
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Lenovo IdeaCenter 450
OS
Windows 10 Pro X64
CPU
Intel Quad Core i7-4770 @ 3.4Ghz
Memory
16.0GB PC3-12800 DDR3 SDRAM 1600 MHz
Graphics Card(s)
Intel Integrated HD Graphics
Sound Card
Realtek HD Audio
Monitor(s) Displays
HP 22" LCD
Screen Resolution
1680 x 1050
Hard Drives
250GB Samsung EVO SATA-3 SSD
2TB Seagate ST2000DM001 SATA-2
1.5TB Seagate ST3150041AS SATA
Keyboard
Dell USB
Mouse
Lenovo USB
Internet Speed
Cable via Road Runner 3MB Upload, 30MB Download
Antivirus
Windows Defender, MBAM Pro, MBAE
Browser
Seamonkey
Other Info
UEFI/GPT
PLDS DVD-RW DH16AERSH
Windows Update Error

The all in one windows repair...it also helped restore windows defender. Ty again!!!
 

My Computer My Computer

At a glance

Windows 7 Home Premium
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell
OS
Windows 7 Home Premium
Mouse
Wireless Mouse
Internet Speed
25MB
Antivirus
Avast
Browser
Chrome
Great, thanks.
 

My Computer My Computer

At a glance

Windows 10 Pro X64Intel Quad Core i7-4770 @ 3.4Ghz16.0GB PC3-12800 DDR3 SDRAM 1600 MHzIntel Integrated HD Graphics
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Lenovo IdeaCenter 450
OS
Windows 10 Pro X64
CPU
Intel Quad Core i7-4770 @ 3.4Ghz
Memory
16.0GB PC3-12800 DDR3 SDRAM 1600 MHz
Graphics Card(s)
Intel Integrated HD Graphics
Sound Card
Realtek HD Audio
Monitor(s) Displays
HP 22" LCD
Screen Resolution
1680 x 1050
Hard Drives
250GB Samsung EVO SATA-3 SSD
2TB Seagate ST2000DM001 SATA-2
1.5TB Seagate ST3150041AS SATA
Keyboard
Dell USB
Mouse
Lenovo USB
Internet Speed
Cable via Road Runner 3MB Upload, 30MB Download
Antivirus
Windows Defender, MBAM Pro, MBAE
Browser
Seamonkey
Other Info
UEFI/GPT
PLDS DVD-RW DH16AERSH
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