Error when uninstalling some programs

[kevindd992002]

Oh sorry, I thought you changed the "Permissions". Anyway try restoring default sharing settings, here are my defaults:

View attachment 263999

Just tried that and still doesn't solve the problem

...and the permissions? See the latest post of mine. You and me posted at the same time, lol

Yeah I noticed that lol. I tried the same exact permissions and it also didn't solve it. One thing I noticed also is that when you turn off the "share your public folder" in the Advanced Sharing Settings of your Network and Sharing Center the "everyone" group in the security permissions of the public folder is deleted. When you turn it on, it gets added automatically. I'm assuming yours is turned on. Either way, turned off or turned on it doesn't solve the problem on mine

 

[kevindd992002]

The mere fact that the installer is able to "write" a shortcut.lnk in the public desktop folder then it should also be able to delete a shortcut.lnk file from the same folder without any problems. I'm at a lost here, I hope you guys can help me further.

 

[roboticarm]

It might be that you installed it at a time when there was no such problem so the shortcut was successfully written. Try putting something in that folder or deleting some useless shortcut manually, that can confirm things.

 

[UsernameIssues]

Do you have this trouble with a smaller/simpler app? (Something that I can play with.)

Does it only happen with MSI installers?

You mentioned iTunes. Are you using an MSI or an exe for that?

 

[kevindd992002]

It might be that you installed it at a time when there was no such problem so the shortcut was successfully written. Try putting something in that folder or deleting some useless shortcut manually, that can confirm things.

No, if you read my previous posts I uninstalled, installed, uninstalled, installed the app several times already. I did that just now and yesterday also and there are no problems when installing the app.

Do you have this trouble with a smaller/simpler app? (Something that I can play with.)

Does it only happen with MSI installers?

You mentioned iTunes. Are you using an MSI or an exe for that?

I tried uninstalling, just now, Wondershare Dr.Fone which also has its shortcut.lnk on the Public Desktop and I had no problem. Regarding Itunes, it is an exe file so I think this problem is not limited to MSI installers only. For so long, I thought it was just a problem with the installer of NVIDIA 3D Vision player but as I've mentioned I already tried installing and uninstalling it in another computer and there were no problems.

 

[roboticarm]

I just googled with that error as the search input and found that some other guys out there also have the same problem with Nvidia 3d vision but their problem remains unresolved. I have no idea about why you get this problem with some other installers as well.

 

[kevindd992002]

I just googled with that error as the search input and found that some other guys out there also have the same problem with Nvidia 3d vision but their problem remains unresolved. I have no idea about why you get this problem with some other installers as well.

Oh ok, so you're suggesting that this should be happening only with the nvidia 3d vision player installer?

 

[roboticarm]

No I read of this error with other uninstallers as well but Nvidia was at the top of the search results.

 

[kevindd992002]

Ah. Can you give names of other uninstallers?

 

[roboticarm]

Unfortunately, I don't remember. And don't want to Google again. Just put the entire error in there and search for yourself.

 

[VistaKing]

kevindd992002

Lets try it this way . Open up a command prompt . By clicking on rb: type in CMD inside Search programs and files right click on CMD as soon as it comes up underneath Programs(1) and choose Run as administrator . Click on Yes on the UAC window. Command Prompt should open up to C:\Windows\System32>_

Type in the commands below . Press <ENTER> after each line

wmic product get name product where name="Enter the name here of the application" call uninstall

   Note

When you type in wmic product get name . IT will take a few seconds to generate a list of the applications installed on your PC . Once its done type in the exact name of the application that is listed on the list along with the quotes

Press Y to proceed with the uninstall of the application.

 

[UsernameIssues]

And if you still want to dig around to find out why this computer is not normal, you can download/open (nothing to install) Process Monitor.

See the videos in this post for how to use it - only you want to filter on file actions:
http://www.sevenforums.com/general-...lder-thumbnails-only-desktop.html#post2356076

Attached is a log file that shows the deletion of the iTunes shortcut.
View attachment Logfile.zip
You can compare it to what you see during an uninstall.

 

[gregrocker]

There is more on troubleshooting with Process Monitor in the Troubleshooting Steps for Windows 7.

It's rare that one of the steps doesn't turn up an important clue, which is why I didn't originally specify any particular step several days ago. You want to go over your system closely.

 

[kevindd992002]

kevindd992002

Lets try it this way . Open up a command prompt . By clicking on rb: type in CMD inside Search programs and files right click on CMD as soon as it comes up underneath Programs(1) and choose Run as administrator . Click on Yes on the UAC window. Command Prompt should open up to C:\Windows\System32>_

Type in the commands below . Press <ENTER> after each line

wmic product get name product where name="Enter the name here of the application" call uninstall

   Note

When you type in wmic product get name . IT will take a few seconds to generate a list of the applications installed on your PC . Once its done type in the exact name of the application that is listed on the list along with the quotes

Press Y to proceed with the uninstall of the application.

Sorry for the late reply. I just tried this now. It was able to uninstall the application but it still didn't remove the shortcut successfully.

I just confirmed also that this is really happening to all programs that installs shortcut links in the Public folder. I tried uninstalling Adobe Acrobat using the uninstaller in control panel and it gave me the exact same error as what I've relayed in this thread. So this is not an isolated case for the NVIDIA 3D Vision Player.

What else can I do? There's got to be some minor setting to solve this

 

[VistaKing]

kevindd992002

When you typed the command it generates a list. You have to type the exact name that the list generates or the uninstallation will not work.

You could try to use RevoUninstaller .

 

[kevindd992002]

kevindd992002

When you typed the command it generates a list. You have to type the exact name that the list generates or the uninstallation will not work.

You could try to use RevoUninstaller .

I already did that. As I've said in my last post, I was able to successfully uninstall the program using the command prompt, the instructions were easy to follow. The only thing that wasn't uninstalled was the shortcut.lnk associated with the program that was uninstalled already.

I don't want to resort in using third-party uninstallers as I believe that this behavior is not normal for a Win7 x64 OS. I hope you can further help me here?

 

[VistaKing]

Can you delete that .ink manually?

 

[kevindd992002]

Can you delete that .ink manually?

Yes.

 

[UsernameIssues]

....I tried uninstalling, just now, Wondershare Dr.Fone which also has its shortcut.lnk on the Public Desktop and I had no problem. Regarding Itunes, it is an exe file so I think this problem is not limited to MSI installers only....

Just as a reminder, some apps can remove a shortcut from the public desktop during uninstallation.


@OP,
Do you need help gathering/filtering data via Process Monitor? If you gather data while you uninstall iTunes, you should be able to compare the data that you see to the data that I gathered for you.

And if you still want to dig around to find out why this computer is not normal, you can download/open (nothing to install) Process Monitor.

See the videos in this post for how to use it - only you want to filter on file actions:
http://www.sevenforums.com/general-...lder-thumbnails-only-desktop.html#post2356076

Attached is a log file that shows the deletion of the iTunes shortcut.
View attachment 264075
You can compare it to what you see during an uninstall.

 

[kevindd992002]

....I tried uninstalling, just now, Wondershare Dr.Fone which also has its shortcut.lnk on the Public Desktop and I had no problem. Regarding Itunes, it is an exe file so I think this problem is not limited to MSI installers only....

Just as a reminder, some apps can remove a shortcut from the public desktop during uninstallation.


@OP,
Do you need help gathering/filtering data via Process Monitor? If you gather data while you uninstall iTunes, you should be able to compare the data that you see to the data that I gathered for you.

And if you still want to dig around to find out why this computer is not normal, you can download/open (nothing to install) Process Monitor.

See the videos in this post for how to use it - only you want to filter on file actions:
http://www.sevenforums.com/general-...lder-thumbnails-only-desktop.html#post2356076

Attached is a log file that shows the deletion of the iTunes shortcut.
View attachment 264075
You can compare it to what you see during an uninstall.

Yes please. What exactly do you want me to do? Sorry, I'm confused.