Solved Errors when installing updates on Windows Ultimate x64

[robertfenton]

Hi All,

Like the poster in this thread I'm getting errors everytime I try and install a windows update. It goes as far as the configuring updates startup screen but then fails on 15 %.

Some of the errors I get are error 80071a90 and error 630. I've tried running the microsoft fix it tool, restoring the .net framework to factory settings and updateing etc but all to no avail.

I'm not sure it makes a difference but Windows is running on Virtualbox running on OSX Mountain Lion on my macbook air.

I've also ran the MDAG tool and this is a copy of the report:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-R93K2-6BYFW-XR9G7
Windows Product Key Hash: Nv+7pdtwQ0KYkIGl2pJxlmxjBsI=
Windows Product ID: 00426-069-2596875-86946
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {EB53CD4B-CAB9-4A0A-8360-C523F685DA66}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Robert\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{EB53CD4B-CAB9-4A0A-8360-C523F685DA66}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-XR9G7</PKey><PID>00426-069-2596875-86946</PID><PIDType>5</PIDType><SID>S-1-5-21-1106175434-3383475009-1697820585</SID><SYSTEM><Manufacturer>innotek GmbH</Manufacturer><Model>VirtualBox</Model></SYSTEM><BIOS><Manufacturer>innotek GmbH</Manufacturer><Version>VirtualBox</Version><SMBIOSVersion major="2" minor="5"/><Date>20061201000000.000000+000</Date></BIOS><HWID>3EA73407018400FE</HWID><UserLCID>1809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: a0cde89c-3304-4157-b61c-c8ad785d1fad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00172-069-259687-00-6153-7601.0000-1902012
Installation ID: 020891013075801276989193995395131691283471050142022626
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: XR9G7
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 29/09/2012 09:45:43

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 7:23:2012 09:56
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MAAAAAEABAABAAEAAAABAAAAAQABAAEAJJRqNLytBgzmt/7bJGauInbodvlOaf7S

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			VBOX  		VBOXAPIC
  FACP			VBOX  		VBOXFACP
  SSDT			VBOX  		VBOXCPUT

Thanks for all your help and let me know if I can provide any more information to help you.

Regards,

Robert

 

[robertfenton]

Here are some screenshots of the update history in case it helps

 

[robertfenton]

Quick update - ran the updates again and here are the errors that I get - any ideas?

 

[NoelDP]

You are aware that the Windows License here is an MSDN one??

 

[robertfenton]

Our company is part of Microsoft's BizSpark program so we have access to Microsoft software using MSDN licenses. AFAIK that wouldn't cause any of the problems that are occurring - although i'm open to correction there.

 

[NoelDP]

No - just checking
Many times, I see MGADiag reports with MSDN licenses that were purchased on eBay - and are eventually blocked by MS as the sale of MSDN licenses is prohibited, except as part of the subscription. The standard of these counterfeits is extremely high.

 

[robertfenton]

That makes sense. For us the BizSpark program has been great. Doubt they would have inactivated our licenses as other software such as office is running and updating perfectly

Thanks for the suggestion Noel.

 

[NoelDP]

There's no indication of any problems in the report - usually when such licenses are blocked, you'll get specific errors in three places (but often not until the activation grace period runs out)
I see the last time the validation status changes was 23rd June - you may want to confirm the status using Internet Explorer 32-bit, at www.microsoft.com/genuine/validate (MS has managed to break validation for all other browsers, currently!)

 

[robertfenton]

Just ran it, brought me to a page saying validation in progress for about 10 sec before going to http://www.microsoft.com/genuine/validate/ValidationResult.aspx?displaylang=en&PageName=validate this page. Trying to install the updates again and will let you know if it worked.

 

[NoelDP]

If you were offered IE9 and Windows Live or MSE, then you passed

 

[robertfenton]

hmm.. just got the following errors - looks like I'll need to try something else

 

[NoelDP]

I'll take odds that the 643 errors relate to the .NET updates.
See what happens is you select ONLY the other updates

 

[robertfenton]

I feel a little dull here but it doesn't seem to say what updates for .NET updates. Apologies if a stupid question.

 

[NoelDP]

True
My preferred order for install would be
1) the IE update on its own
2) The Windows Security updates
3) ActiveX
4) Other Windows Updates
5) the Visual Studio update (which is .NET-related)

Do each group separately with a reboot whether or not it installs OK, then proceed to the next group - note which fail and which pass.

 

[robertfenton]

Results:

a) two of three security updates failed. Attached screenshots with results. Error code 800B0100 comes up.
b) the normal windows updates failed when installed together but passed when installed one at a time
c) all other updates passed

I followed the steps in Microsoft's website to use the update readiness tool as outlined here. Didn't work yesterday and didn't work today either.

Not sure how I can install the last two updates manually, don't think I can download them on their own and install them. And if I could, kinda doubt if they would work.

Thanks for all your help Noel, any way to send you a beer?

 

[robertfenton]

Here is the CheckSUR log created by the system update readiness tool in case it helps

 

[robertfenton]

Just ran the sfc /SCANNOW scan and got back that everything was okay - here is screenshot in case it helps

 

[robertfenton]

Just created a snapshot in Virtualbox - gonna try an "in place upgrade" and see if that solves the issue. Can always roll it back using virtualbox if it doesn't work or if some files/settings lots that are important

 

[robertfenton]

The in place upgrade didn't work - would not install properly using Virtualbox. Restored the snapshot with the two update errors

 

[NoelDP]

I need to call in the cavalry on this one- there are a LOT of errors in the CheckSUR log!
- unfortunately, they're undermanned at the moment so it could be a day or two