Ethernet Connection Lost (and Found?)

[RugbyHoe]

Let me start by saying that although I am new here to SevenForums, I have been a Windows 7 tester since the "pre-beta" bits were distributed at last year's PDC, and have been an active early adopter since the RTM versions were made available on MSDN earlier this summer.

Up until about a week ago, I had honestly not been experiencing any real headaches with the new OS as I upgraded 2 different 32-bit Vista machines and performed a clean install on my x64 machine at work without any issues whatsoever. However, my honeymoon with the Windows 7 upgrade experience ended when I performed an upgrade install to my x64 Vista machine about two weeks ago. The upgrade process went smoothly enough despite the large number of existing applications that were present on that PC; it took awhile to complete (~2 hrs), but everything seemed to be working fine afterwards...

...until I started noticing an annoying tendency for my network connection to drop whenever I was attempting to access music files stored on my home server, with sporadic drops also observed in Outlook and while browsing the web.

That is what eventually led me here, where I found a fairly lengthy thread on a topic entitled "Ethernet Connection Drop." I found a lot of good information and plenty of sage networking advice in this thread, but it also occurred to me that there seemed to be a very wide variety of users with different configuration scenarios that seemed to be experiencing a similarly broad variety of problems with their LAN/Internet connections. Folks are reporting problems and proposing solutions for everything from ISP's, routers and modems, network adapters and settings, and everything in between.

The general trends I observed on that thread were that this dropped connection problem could happen with practically any type of NIC, but seemed to occur more frequently for folks that have performed an upgrade install on a 64-bit Vista machine. Obviously there are just too many variables in play for there to be any sort of one-size-fits-all solution, and that thread has now grown so large that finding those useful nuggets of information that do exist there takes quite a bit of effort, can be easy to miss, and may not apply to your specific system configuration.

So, with a little nudge from Tews, I proposed that maybe a new thread was needed where users are encouraged to include some of the details of their particular systems and problems in the attempt make it a bit easier for folks with similar configurations to find information that might be more pertinent to them.

In the interest of building such a cross-reference, I am asking that posters please include at least the following information when discussing either their problems or suggested solutions to the dropped connection issues that seem to be occurring on many Windows 7 PC's.

• Motherboard type and/or NIC chipset(s) having the problem
• Wired or Wireless (or both)?
• CPU Architecture (x86 or x64)
• Upgrade or Clean install?
• Driver details (i.e. manufacturer and version of driver experiencing connectivity issues)
• Problem description (LAN? Internet? Frequency?)
• Solutions or Suggestions

Let me demonstrate by using the specifics for the issues I encountered.

• Motherboard/NIC: MSI P6N Diamond - nForce 680i SLI chipset
• Wired or Wireless: dual wired gigabit connections (both fail)
• CPU Architecture: x64
• Upgrade or Clean Install: Upgrade from Vista x64 Ultimate to Win7 x64 Ultimate (MSDN RTM version)
• Driver details: Microsoft default driver for nForce ethernet adapter
• Problem description: Frequent loss of LAN connection when streaming media from home server (every 30 secs to 2 mins), sporadic drops also observed with email client and while browsing. Drops were isolated to this particular machine and did not interrupt connections on other PCs sharing the network (ruled out router and broadband modem).
• Solutions or Suggestions: Downloaded and installed the latest nForce 680i SLI ethernet drivers for Win7 x64 (version 73.14, released Oct. 6, 2009) directly from nVidia support site. I did not install anything from the driver package other than the ethernet driver, rebooted and have not observed any connection drops in nearly a week. More details here.

Obviously your mileage may vary.

This is not meant to hijack the other thread, but if posters and respondents can try to provide/maintain some type of link to the specific configurations being discussed, maybe it will make it easier for those with similar systems to search this thread for related content.

Here is a blank template to assist you with formatting your replies:

• Motherboard/NIC:
• Wired or Wireless:
• CPU Architecture:
• Upgrade or Clean Install:
• Driver details:
• Problem description:
• Solutions or Suggestions:

Hope this helps.

 

[Tews]

This should be a sticky ... Lets see what happens!!

 

[mjh74]

• Motherboard/NIC: Asus P5Q Deluxe - Intel P45 Chipset - Marvell Yukon 88E8056 onboard NIC.
• CPU Architecture: x64 (Core2Duo E8600)
• Upgrade or Clean Install: Clean install (Windows 7 Home Premium x64)
• Driver details: Marvell Yukon Windows 7 x64 driver from Marvell website (v11.22.3.3)
• Problem description: Random dropping of LAN connection (yellow exclamation in task bar). Sometimes just once a day, sometimes many times. Multiple reboots sometimes needed to bring adapter back to life, troubleshooting option doesn't help. Can happen with light traffic from web browsings. Heavy traffic doesn't appear to trigger the problem.
• Solutions or Suggestions: I've tried disabling power saver settings, disable IPv6 and QoS. I've just noticed that Microsoft are pushing out a slightly older version of the driver for my NIC as of typing this so I've just installed it, fingers crossed.

Update 1: Ok, since installing the latest driver offered over windows update, I've had another solid night without a LAN drop.... Will keep this updated!

Update 2: I've just lost connection to the LAN but think I've worked out what is happening (at least for me). It appears, when my router loses sync and I briefly lose my internet connection, the network card was disabling itself. Since I've installed the driver that was offered by windows update the other day, I see the yellow exclamation briefly whilst my router is resyncing but as soon as the connection is back the yellow mark goes and the adapter is back to life again and browsing resumes. Will keep updating as I discover more!

Update 3: Ok, deep disappointment! I was raiding in world of warcraft tonight and all of a sudden I get disconnected, normal yellow icon. Check with another machine that I was still connected to the internet and I was. Did the normal windows restart, the machine rebooted and the card was STILL disabled. This time did a shutdown, waited for the machine to completely power off, powered back on and the card came back this time. What a disappointment, I thought I was getting somewhere.... Funnily someone in the raid asked me if it was this specific problem that I was having and told me he'd had it and fixed it in RC1 and the final release with this command for his nforce onboard NIC. "netsh interface tcp set global rss=disabled". Needless to say it is my next option...

Update 4: As you can see below, Recieve-Side Scaling State is enabled.... not for long .

C:\Windows\system32>netsh interface tcp show global
Querying active state...

TCP Global Parameters
----------------------------------------------
Receive-Side Scaling State : enabled
Chimney Offload State : automatic
NetDMA State : enabled
Direct Cache Acess (DCA) : disabled
Receive Window Auto-Tuning Level : normal
Add-On Congestion Control Provider : none
ECN Capability : disabled
RFC 1323 Timestamps : disabled


C:\Windows\system32>

Update 5: I'm really just starting to get sick of this problem now. A full day and half with no problems, gaming, large file transfers, all seems solid. Then just now, all of a sudden no network, 3 reboots later still no network. Reboot router, another PC reboot and this time it hung trying to initialise the network card, had to do a hard reset and this time the network card springs into life as if nothing happened....
At this point I've ran out of ideas and am considering a step back to XP.

Update 6: Just after writing Update 5, I lost connection AGAIN! I've had another play and if I power cycle the router with the PC in this state, the network adapter appears to spring back to life again?! The strange thing is, other machines on the network are still working and able to access to internet before I power cycle the router.... *pulls our hair*

Update 7: PROBLEM SOLVED! Ok, I'm convinced that it was other factors that tied in with this but I decided to take a look inside my router as I'd read something in a forum about Netgear DG834GT routers and bluging capacitors. Upon opening mine I found some very bulging capacitors indeed so I got out my spare router (even though against sky broadbands rules) and have been using that for the second day now and not a single problem at all. I've ordered parts to replace the capacitors in my netgear router. It will be interesting to see if that behaves with new parts fitted...

 

[davefr]

Motherboard type and/or NIC chipset(s) having the problem

• Gigaybyte i45, Realtek 8111 LAN (also have second Biostar i45 system w/Realtek 8111 LAN with same exact problem)

CPU Architecture (x86 or x64)

• Intel QX9650 (X64) (both systems)

Upgrade or clean install?

• Clean installs. Tried both W7 32 and 64

Driver details (i.e. manufacturer and version of driver experiencing connectivity issues)

• Tried native MS drivers, tried latest Realtek W7 8111 drivers from their website, also tried Realtek Vista driver in W7's Vista compatability mode.
• I also bought a D-Link DFE-530TX PCI add in ethernet card with the onboard LAN disabled. (same problem)

Problem description (LAN? Internet? Frequency?)

• Internet browsing (Firefox and Explorer) starts out very responsive. After a few minutes I see an increase in server timeouts and dropped connection issues. It continues to degrade until I restart the system. (disabling ipv6, power management and uninstalling anti virus and firewall SW has no effect)

Solutions or Suggestions

• Reverting back to Vista solves the problem

 

[scottyd]

Motherboard type and/or NIC chipset(s) having the problem
Asus P5Q-E
Marvell Yukon 88E8001 / 8003 / 8010 PCI Gigabit Ethernet

CPU Architecture (x86 or x64)
x64

Upgrade or clean install?
Clean install

Driver details (i.e. manufacturer and version of driver experiencing connectivity issues)
Was happening with default drivers installed on clean install (not sure of version #), upgraded to latest from Marvell site (11.22.3.3), which did not help. Recently I upgraded to 11.22.3.9 from Windows Update. Still testing.

Problem description (LAN? Internet? Frequency?)
Under high stress / bandwidth situations such as downloading off usenet at high speeds (2 MB/s +) my network cards will out of a sudden disappear and I will disconenct. The network tab of task manager does not show my network adapters after this happens. My memory usage spikes to 90-95% and I can't open any explorer Windows or device manager. Attemps to restart never happens and I am forced to hit the reset button. This has not happened under normal internet browsing, only when downloading.

I have disabled ipv6 and power save mode on both my Marvell network adapters.

Solutions or Suggestions
Might try the 11.22.3.9 Marvell drivers which appeared in Windows Update recently. These seem to be newer than the ones on the Marvell site. Still looking to see if this helps at all.

I have heard from a friend that going out and buying a cheap $10 NIC solved his problem.

Update: 11.22.3.9 drivers did not help. I was downloading at 2 MB/s and it happened. I had network connections open and device manager. I tried to disable the connection but it stopped responding. I could still move the mouse but that program stop responding. I ended up pressing the reset button.

Event Viewer is showing a bunch of these errors.

A timeout (30000 milliseconds) was reached while waiting for a transaction response from the WerSvc service.

The Diagnostic System Host service terminated with the following error:
Insufficient system resources exist to complete the requested service.

The server {06622D85-6856-4460-8DE1-A81921B41C4B} did not register with DCOM within the required timeout.

 

[martytoo]

Shortly after doing a clean install on a brand new PC part way through an MS Update my Internet connection was lost, my Network Adapter had stopped working, I found an error message saying this device cannot start, after some trial and error I found the problem - a driver update wasn't compatible, a driver Roll Back fixed it.

 

[Chasm]

• Motherboard/NIC: Asus P7P55D EVO - Intel P55 Chipset - Dual Gigabit Realtek 8112L / 8110SC onboard network adapters
• CPU Architecture: x64 (Core i7 860)
• Upgrade or Clean Install: Clean install (Windows 7 Professional x64 RTM)
• Driver details: Both the Realtek Win7 64 bit 7.006 driver and the Realtek Vista 64 bit 6.227 driver, as well as an older version of the Win7 driver that came with the motherboard installation DVD
• Problem description: Partial loss of network connection occurs after periods of transferring files (either to other machines or uploading on bittorrent). No visible indication of network failure. Currently open connections stay open (ex. AIM or if I've been seeding nonstop to a host since the problem occurred), but unable to make new connections. The only way to restore connectivity is a reboot.
• Solutions or Suggestions: I've disabled power savings, IPv6, and changed every option in the driver config, with no success. The only way to avoid the problem is to not make large file transfers. Network connection stayed on for 3 days straight when I turned off bittorrent and refrained from transfering files to other computers, but otherwise I lose the connection 2-3 times per day. Transferring files to another computer will often cause the issue to occur immediately.

 

[GBH]

• Motherboard/NIC: Gigabyte X48-DS4 / Realtek RTL8168C(P)/8111C
• CPU Architecture: x64 (Core2Duo E8400)
• Upgrade or Clean Install: Clean install (Windows 7 Home Premium x64)
• Driver details: Microsoft 26/02/2008 7.2.1127.2008 Rt64win7.sys
• Problem description: Currently no problems reported however the "newer" windows update driver (dated 2007) DID NOT work
• Solutions or Suggestions: Not touched anything it's a completely generic install. I did have to rollback the Windows update driver to the one originally shipping with Win7

 

[maximoutlaw]

Motherboard NIC: Asus P5NSLI nForce570 SLI/ Marvell Yukon 88E8001/8003/8010 Gigabit Ethernet Controller
CPU Architecture: x64
Clean install from Vista 32 bit
Driver details: 11.22.3.3
Problem description:
I've reset my router and modem several times to no luck. I keep troubleshooting under the network and sharing center and it keeps trying to identify the network. It will sit there and do that for about a minute and then it gives me an unidentified network. It then randomly gives me a ! or X sign either between the computer and network or between the network and Internet.
Every once and a while it will connect to the "home" network with some of the ! in between the computer and network or the network and Internet.
The recent refreshing I did for the connection shows my computer connected to the network, and the network connected to the Internet without any ! like it is now. When I try to open up the Internet it pretends that it's connecting saying that it's connecting to site 56.53.4565 (using that as an example) and it throws the ! back between the computer and network icons.
I typed in the address for facebook and on the tab it said welcome to facebook but yet it didn't connect. So I think it's trying but it just doesn't want to go. I reset the connection using the network diagnostics again and it put me back on the unidentified network with the ! or X between the unidentified network and the Internet.

 

[Eggdashure]

Motherboard NIC: Asus M2N32 SLi Deluxe (Wireless Edition), Dual NIC's

CPU Architecture: AMD Athlon X2 6400+ x64 bit

Dual Boot: Vista 32 Partition D:, Windows 7 x64 partition C:
Clean Install on separate partition

Router: Linksys Wireless WRT110, currently not in Windows 7 list of supported (x64) Routers. 32 shows compatible... Go Here

Problem Lead up:
For several months I have been testing the waters with Windows 7, seeing if it was another Vista or a step back towards XP. (So far a little of both.) That said, for several months my Ethernet connection was fine, no issues at all to speak of. Then, see thread here for full details, my Ethernet connection just stopped working after a reboot. I thought perhaps it was a new driver, but nothing available in the Rollbacks. So I was just going to run a System Restore, but the only available date was that of the day it happened after the update.

Problem Description:
I CAN connect with my built-in Wireless connection, but my ethernet hard-wired connection just stopped working. Windows will not update the driver as I have tried using nForce drivers (I'm told I already have the best driver). I know this is not a media issue because I have an Xbox 360 connected to the same switch and it operates fine even after swapping cables. So I'm at a loss unless there are drivers that will update. Otherwise, I'm ready to do a clean install.

 

[RugbyHoe]

• Motherboard/NIC: Asus P5Q Deluxe - Intel P45 Chipset - Marvell Yukon 88E8056 onboard NIC.
• CPU Architecture: x64 (Core2Duo E8600)
• Upgrade or Clean Install: Clean install (Windows 7 Home Premium x64)
• Driver details: Marvell Yukon Windows 7 x64 driver from Marvell website (v11.22.3.3)
• Problem description: Random dropping of LAN connection (yellow exclamation in task bar). Sometimes just once a day, sometimes many times. Multiple reboots sometimes needed to bring adapter back to life, troubleshooting option doesn't help. Can happen with light traffic from web browsings. Heavy traffic doesn't appear to trigger the problem.
• Solutions or Suggestions: I've tried disabling power saver settings, disable IPv6 and QoS. I've just noticed that Microsoft are pushing out a slightly older version of the driver for my NIC as of typing this so I've just installed it, fingers crossed.

Ok, since installing the latest driver offered over windows update, I've had another solid night without a LAN drop.... Will keep this updated!

Great news! Keeping my fingers crossed for ya.

 

[mjh74]

Ok, check my update mate, it's not all bad!!

 

[guitardog247]

Seems the problem is always behind a router. I had a netgear, using a realtek onboard network adapter on my Intel mobo. I would always lose connection on restart and/or start up from shutdown.

I did a variety of things to solve it, the damn exclamation point is gone now.

People should list what they have in the network and sharing center. Like is it showing an unidentified network? Have you created a new network? Have you enabled the sharing to establish a home network? Created a Workgroup?

Creating a new network pretty much established it for me. But this subject is so far over the place I see on the internet. It's disappointing. Because it shouldn't be that hard.

 

[Blaze13]

Motherboard/NIC:ASUS Striker Extreme nForce 680i SLI ATX

Wired or Wireless: Wired Connection

Router:Belkin Wireless G Router Here

CPU Architecture: Intel Core 2 Duo E6850 3.0Ghz

Upgrade or Clean Install: Clean Install of Windows 7 Ultimate 64 Bit

Driver details:nForce drivers ver 15.51 2009.10.06

Problem description:I will be playing Games or Surfing the net and after awhile i'll disconnect from all the internet.Most of the time i can disable the adaptor then troubleshoot it and it works,but there are other time where a have to disable it and then restart the computer and then i'm back online.I do have Ipv6 disable and Currently trying QoS disabled.I also did get a screen shot of the Local Area Connection when it went down.Clickey besides the numbers being mathematically impossible in that ammount of time with a 320Kb's Download.

 

[URTHJ]

Motherboard: Gigabyte GA-MA78GM-S2H [AMD AM2+]

Wired: Realtek 8111C chip

Upgrade: From Windows 7 RC to Windows 7 Home Premium (following the steps linked under "Tutorials" for actually doing such an upgrade)

Problem Lead-up--and solution (?): I was one of the participants in the prior thread, who had periodic (once a day, roughly) disconnects with various beta through RC versions of Windows 7 (32-bit). Solved when I installed a new realtek-supplied driver (7.5.730.2009). After upgrading to the "released" version of Windows 7, the drop-outs started again. I checked on my "Driver Version" under my Realtek network adaptor in Device Manager and, sure enough, the upgrade had replaced my driver with an earlier version. I reinstalled the above-mentioned driver (Windows couldn't find it on its own), and so far, so good. I can't believe Windows didn't get this fixed, however....

 

[luves2spooge]

PROBLEM SOLVED (sorry if you have already found this out)

Ok so I had this problem for ages. First encountered it back in August I think. Looked high and low for a solution, but to no avail Eventually I gave up and went back to my XP install on another partition. I came back to 7 a few days ago and the problem was still there but I could go an hour or two before needing to restart the network card... It was however still very annoying so I looked for a solution. I read that Photoshop installs a service/program called Bonjour. I had Photoshop installed but there was no bonjour directory, but uninstalled it anyway. That didn’t work so next I tried uninstalling Office 2007 (there was talk somewhere else that the Office auto updater was causing problems) but that didn't work. Next I tried disabling IP v.6, again no luck there. Then I came across this:

http://www.sevenforums.com/network-...e-no-network-access-unidentified-network.html

I followed the instructions there at the top and it worked (I think, has been 24 hours now and no problems)! Basically type in the command: netsh winsock reset calatog

I should mention that my motherboard is an Asus M2N-SLi Deluxe which uses the Nforce 570sli chipset, which has "built-in dual Gigabit MAC with external Marvell PHY". From these posts there seem to be a lot of people having problems with Marvell cards... could have been something to do with that. More likely it is due to the slackers at Microsoft. Also I am using 7 64bit Ultimate.

Any ways... this forum is great and has helped me many times! Big thanks to all the posters who know their S**t!!!

 

[davefr]

Solved when I installed a new realtek-supplied driver (7.5.730.2009). ..

Where did you find that driver version? The only one at Realtek.com is 7.006 dated 10/23/09

 

[alloo]

When I disabled ALL of the windows 7 firewalls the problem of unstable connectivity was solved.
Turn off Domain profile, private profile, and public profile. Do that by clicking the Windows Firewall Properties in the control panel/windows firewall/ advanced security display.

 

[URTHJ]

Solved when I installed a new realtek-supplied driver (7.5.730.2009). ..

Where did you find that driver version? The only one at Realtek.com is 7.006 dated 10/23/09

I down;loaded the driver in August; this--by the date--may be an even newer version. I'd try it. (The one installed by Windows 7 has a 2007 ending to it....) Good luck!

 

[Eggdashure]

WTF?! :shock:

Last night I frustratedly was finishing up a clean install of 32 bit Win 7. It was my hope that 32 bit Vista drivers would work. During my AVG install I overloaded the circuits in my room. Keep in mind I only have the PC and Switch on this power circuit. So I run outside, flip the circuit...come back in start the computer and all of a sudden my stupid hard wired connection is working again.

The glee was short lived, an hour or so later it just flat cut out. The Ethernet device went from "Network Access" to "No Network Access" and it won't reconnect. Very frustrating.