Event Viewer - Event ID 6008 [Troubleshooting]

[Noll8a]

Hello,


First time ever I am posting a thread like this, never thought I would have to.

Anyway, the issue is described below.



Randomly my computer decides to shutdown and restart unexpectedly.

There is no blue screen, it just shut downs and restarts immediately.

I can't really relate the issue to a certain task or running program, it's all so random.



It can occur while browsing the web, watching a film or playing a game.

I have been fixing around with computers for quite some time now and this is my second build.


The components are listed below:



PSU: Corsair Professional Series HX850

CPU: Intel Core i7 2700K @ 3500 MHz

MB: Gigabyte GA-P67A-UD5-B3

RAM: Corsair Dominator 4x4GB 1600 MHz DDR3

GPU: EVGA GTX580 SuperClocked 1536 MB SLi

HDD: Corsair Force Series 3 60GB

HDD: Corsair Force Series 3 120GB

OS: Windows 7 Ultimate 64 Bit Retail



I finished this system about five months ago and it started to act like this since 3 weeks back.

The system is working solid otherwise.



Due to the limited amount of space on the system drive at 60GB I have disabled System Restore.

I have AVG Internet Security 2012 installed along with Malwarebyte's Anti-Malware.



I have tried to update system drivers in order to restore the system stability, which are:


USB 3.0 Host Controllers

SATA 3 Controllers

Realtek SFX Drivers

Realtek LAN Drivers


None of the above mentioned drivers seemed to solve my issue.

I have tried to disable Intels Azalia Codecs inBIOS but without success.

I haven't checked Safe Mode for stability.



The restarts seem to happen in different patterns.

For example, the restart could occur just minutes after startup, or an hour after startup.

At times the restarts can occur just after another sudden restart.

At best the computer can be running for 5-8 hours or even days without unexpected shutdowns.



A lot of problems can be fixed but this 6008 Event ID is a real trick to me.

I have searched Google for useful answers but they're all blurry.

Could be hardware related, could be a simple setting, could even require a Windows reinstall.




I am pasting the Event Viewers XML Information about the last restart for the experts:

[FONT=&quot][FONT=&quot]-[/FONT] [/FONT][FONT=&quot]
[/FONT]
[FONT=&quot] [/FONT][FONT=&quot]<[/FONT][FONT=&quot][FONT=&quot]Event[/FONT][FONT=&quot] xmlns[/FONT][FONT=&quot]="[/FONT][FONT=&quot]http://schemas.microsoft.com/win/2004/08/events/event[/FONT][FONT=&quot]">[/FONT][FONT=&quot][/FONT][/FONT]
[FONT=&quot]<[FONT=&quot]System[/FONT][FONT=&quot]>[/FONT][FONT=&quot][/FONT][/FONT]
[FONT=&quot] [FONT=&quot]<[/FONT][FONT=&quot]Provider[/FONT][FONT=&quot] Name[/FONT][FONT=&quot]>="[/FONT][FONT=&quot]EventLog[/FONT][FONT=&quot]" />[/FONT][FONT=&quot] [/FONT][FONT=&quot][/FONT][/FONT]
[FONT=&quot] [FONT=&quot]<[/FONT][FONT=&quot]EventID Qualifiers[/FONT][FONT=&quot]>="[/FONT][FONT=&quot]32768[/FONT][FONT=&quot]">[/FONT][FONT=&quot]6008</EventID>[/FONT][FONT=&quot] [/FONT][FONT=&quot][/FONT][/FONT]
[FONT=&quot] [FONT=&quot]<[/FONT][FONT=&quot]Level[/FONT][FONT=&quot]>[/FONT][FONT=&quot]2</Level>[/FONT][FONT=&quot] [/FONT][FONT=&quot][/FONT][/FONT]
[FONT=&quot] [FONT=&quot]<[/FONT][FONT=&quot]Task[/FONT][FONT=&quot]>[/FONT][FONT=&quot]0</Task>[/FONT][FONT=&quot] [/FONT][FONT=&quot][/FONT][/FONT]
[FONT=&quot] [FONT=&quot]<[/FONT][FONT=&quot]Keywords[/FONT][FONT=&quot]>[/FONT][FONT=&quot]0x80000000000000</Keywords>[/FONT][FONT=&quot] [/FONT][FONT=&quot][/FONT][/FONT]
[FONT=&quot] [FONT=&quot]<[/FONT][FONT=&quot]TimeCreated[/FONT][FONT=&quot] SystemTime[/FONT][FONT=&quot]>="[/FONT][FONT=&quot]2012-04-02T15:57:46.000000000Z[/FONT][FONT=&quot]" />[/FONT][FONT=&quot] [/FONT][FONT=&quot][/FONT][/FONT]
[FONT=&quot] [FONT=&quot]<[/FONT][FONT=&quot]EventRecordID[/FONT][FONT=&quot]>[/FONT][FONT=&quot]34188</EventRecordID>[/FONT][FONT=&quot] [/FONT][FONT=&quot][/FONT][/FONT]
[FONT=&quot] [FONT=&quot]<[/FONT][FONT=&quot]Channel[/FONT][FONT=&quot]>[/FONT][FONT=&quot]System</Channel>[/FONT][FONT=&quot] [/FONT][FONT=&quot][/FONT][/FONT]
[FONT=&quot] [FONT=&quot]<[/FONT][FONT=&quot]Computer[/FONT][FONT=&quot]>[/FONT][FONT=&quot]Noll8a</Computer>[/FONT][FONT=&quot] [/FONT][FONT=&quot][/FONT][/FONT]
[FONT=&quot] [FONT=&quot]<[/FONT][FONT=&quot]Security[/FONT][FONT=&quot] [/FONT][FONT=&quot]/>[/FONT][FONT=&quot][/FONT][/FONT]
[FONT=&quot]</[FONT=&quot]System[/FONT][FONT=&quot]>[/FONT][FONT=&quot][/FONT][/FONT]
[FONT=&quot]<[FONT=&quot]EventData[/FONT][FONT=&quot]>[/FONT][FONT=&quot][/FONT][/FONT]
[FONT=&quot]<[FONT=&quot]Data[/FONT][FONT=&quot]>[/FONT][FONT=&quot]17:51:18</Data>[/FONT][FONT=&quot] [/FONT][FONT=&quot][/FONT][/FONT]
[FONT=&quot]<[FONT=&quot]Data[/FONT][FONT=&quot]>[/FONT][FONT=&quot]‎2012-‎04-‎02</Data>[/FONT][FONT=&quot] [/FONT][FONT=&quot][/FONT][/FONT]
[FONT=&quot]<[FONT=&quot]Data[/FONT][FONT=&quot] [/FONT][FONT=&quot]/>[/FONT][FONT=&quot] [/FONT][FONT=&quot][/FONT][/FONT]
[FONT=&quot]<[FONT=&quot]Data[/FONT][FONT=&quot] [/FONT][FONT=&quot]/>[/FONT][FONT=&quot] [/FONT][FONT=&quot][/FONT][/FONT]
[FONT=&quot]<[FONT=&quot]Data[/FONT][FONT=&quot]>[/FONT][FONT=&quot]38069</Data>[/FONT][FONT=&quot] [/FONT][FONT=&quot][/FONT][/FONT]
[FONT=&quot]<[FONT=&quot]Data[/FONT][FONT=&quot] [/FONT][FONT=&quot]/>[/FONT][FONT=&quot] [/FONT][FONT=&quot][/FONT][/FONT]
[FONT=&quot]<[FONT=&quot]Data[/FONT][FONT=&quot] [/FONT][FONT=&quot]/>[/FONT][FONT=&quot] [/FONT][FONT=&quot][/FONT][/FONT]
[FONT=&quot]<[FONT=&quot]Binary[/FONT][FONT=&quot]>[/FONT][FONT=&quot]DC070400010002001100330012002203DC070400010002000F003300120022033C0000003C000000000000000000000000000000000000000100000000000000</Binary>[/FONT][FONT=&quot][/FONT][/FONT]
[FONT=&quot]</[FONT=&quot]EventData[/FONT][FONT=&quot]>[/FONT][FONT=&quot][/FONT][/FONT]
[FONT=&quot]</[FONT=&quot]Event[/FONT][FONT=&quot]>[/FONT][/FONT][FONT=&quot][/FONT]

[FONT=&quot] [/FONT]
[FONT=&quot] [/FONT]Regarding the dumpfile I have choosed to dump a small dump file at 256 kB.

I have made sure the computer does not automatically restart upon error codes.


The correct attachments should be attatched below.

I would gladly assist with more useful information if needed.



Thanks,

Michael

 

[zigzag3143]

Event ID 6008 entries indicate that there was an unexpected shutdown.
Critical thermal event indicates that the problem is related to one of your hardware components not functioning properly that is triggering the computer to shut down.

Check if your CPU is overheating. Also check if the heat sink or fan is functioning properly. If the laptop is under warranty, get in touch with the manufacturer.

If it isn’t, get a good cleaning done for the fan and heat sink with compressed air only if you’re comfortable. Otherwise seek the help of a technician.

In addition, since power supply plays a major role in cooling the computer’s innards check if PSU (Power Supply Unit) is functioning properly.

Other thermal events (depending on your board) can be from the graphics card, bridge chipsets or hard drives.

You may opt to check for third party Thermal Event Monitor software so that you have a brief idea as in what’s triggering the critical thermal event.

Note: Microsoft cannot guarantee that any problems resulting from the use of Third Party Software can be solved. Using Third Party Software is at your own risk.

 

[Noll8a]

Zigzag3143, I love you!


The problem was thermal related as you said.

I am using aftermarket coolers on my graphic cards and a small heatsink fitted to a voltage regulator on one of the cards had come loose.


Just had a terrible reflection over my system build.

When I was building the computer I ran out of adhesive thermal compound to mount all the heatsinks on the graphic cards.

I used ordinary Noctua NT-H1 thermal paste on one of the heatsinks instead and I thought it was adhesive enough.


Seems to me the results have spoken to themselves.

I'll have to work something out.


Thank you for your time, you've saved me days of troubleshooting.

 

[Noll8a]

The problem is coming back!


After I had located the loose heatsink I removed the graphics card from the system.

Booted up with the PCI-E 8x as the first display unit and the system was perfectly fine for a complete day.

Now it just restarted again, showing the following error code in Event Viewer:


Event ID 6008 - Unexpected Shutdown


I don't know what else to do, I have checked that every fan and heatsink is working properly.

I have absolutely fine temperature readings.

I have touched all of the components and all possible fault sources, nothing is running hot!


There is no dust in the computer as I clean it regularly with compressed air and I have dust filters installed.

I cannot seem to locate the problem.



You said earlier that my thermal events indicate a piece of hardware not functioning as it should.

Can you pinpoint a more exact source?

This is having me all around since there is no excessive heat in the case.



Appreciate every help there is.

 

[writhziden]

These types of crashes typically indicate hardware. Do some hardware checks.

• If you are overclocking any hardware, please stop.
  
  
• Monitor temperatures during the following tests.
  
  Use the following programs to monitor the temperatures.​
  • Real Temp is a good CPU temperature monitor.
  • Speccy - System Information - Free Download will monitor all hardware temperatures.
  • HWiNFO, HWiNFO32 & HWiNFO64 - Hardware Information and Analysis Tools can be inaccurate for CPU temperatures, but is a good program for GPU temperature monitoring.
  • Use FurMark: VGA Stress Test, Graphics Card and GPU Stability Test, Burn-in Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net to test the graphics card GPU. Let it run until the GPU temperatures even out or until the GPU temperatures reach a dangerous level (you can find the max temperature for your card on either the nVidia or AMD sites; if you are not sure, ask us). The goal is to get a steady temperature, find out if the GPU is overheating, or to see if there are any artifacts present in the test itself: look for strange pixelated patterns on the screen or colors that do not look like they belong. Then use the |MG| Video Memory Stress Test 1.7.116 Download to test your graphics card memory. Let the memory test run for at least seven passes; the more the better.
    
    
  • Run http://www.sevenforums.com/tutorials/100352-hardware-stress-test-prime95.html to determine any hardware problems. Run all three tests for a few hours each. If you get errors, stop the test and post back here.
    
    
  • Follow the steps for doing a CPU stress test using IntelBurnTest
  
  
• Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).
  
  If you swap any memory components, follow these steps for ESD safety:
  1. Shut down and turn off your computer.
  2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
  3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
  4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working.
  Once these steps have been followed, it is safe to remove and replace components within your computer.