Explorer.exe 0xc0000022 error message

[raymond1984]

Hi,

A client of mine has an Acer Aspire One (Win7 starter) that keeps giving a black screen with mouse cursor when starting in regular mode. Whenever I try to start explorer.exe I get error message '0xc0000022'.

I've tried/did following things:

* installed malware bytes in safe mode (it turns out there were many malicious files/viruses). According to malware bytes everything is OK now

* removed several unnecessary programs

* did a sfc /scannow. (no problems whatsoever)

* tried to start Windows with a minimum of services

* check disk on errors using hdtune. No bad sectors

* removed update kb2659262 (this update could be the problem to a faulty explorer.exe according to several users)

* tried to install updates -which I first downloaded to another PC because updates don't work in safe mode-. It appears the updates could also not be installed in safe mode.

* removed the disk and use an enclosure connected to another pc. Did a system check. No errors.


Anyone any other suggestions?

Thx!

Ray

 

[murky]

For some reason, you consider the problem is due to some software application/s.
It is much more likely to be a hardware problem.
Check all cables, connections and the memory sticks seating.
Also check the boot sequence in the Bios.

 

[torchwood]

Hi Ray,
Updates CANNOT be installed using safe mode.

Please run this KB in normal mode, SURT
Access Denied
(forum glitch for title)

Roy

AWW cmon Murky REMOVED multiple threats!!!!

 

[raymond1984]

Thx Guys,

I'm gonna check if the issue is hardware related although the pc runs very stable in safe mode w/ network (browsing and running problems without problems) so I doubt it has something to do with faulty cables etc.

Torchwood: I'm not able to get in normal mode due to the constant explorer error.. Is there another way to install the kb?

Thx!

Ray

 

[torchwood]

Hi Ray,

as i said above updates CANNOT be run in safe mode.

I highly suspect there are still remnants/changes left behind from the malware.

You could try system repair from the advanced boot options
or
Factory reset, (copy personal data first)
or
try this tool
https://www.google.co.uk/url?sa=t&r...e.html&usg=AFQjCNFUMHSg6cUZf0RVIvzqGP8rtpfzKQ

Roy

 

[raymond1984]

Thx!

I'm gonna try that!

I'll keep you posted

Ray

 

[raymond1984]

The tweaking.com tool fixed the problem! Thx

Ray