Solved fail to boot, welcome screen followed by black screen W/ mouse

[Thing]

it seems that the computer fails to boot somehow, the welcome screen shows up as usual, then stays there for a long time, then the screen turns black (not turned off, just back).

I am using two screens, and I can move the mouse from one screen to the other with no problem, Its like it started up as normal, except but the desktop and windows explorer did not start at all (at least thats how it looks like)

I read somewhere else from a guy with a similar problem

link to that forum page: http://www.sevenforums.com/crashes-debugging/218531-hung-up-welcome-screen.html

but I have tried to plan a check on c: (like described on the other forum page), it went well, but it gave me no results

also tried to boot from a windows 7 ultimate disk both on 32-bit and 64-bit, but it did not help

and lastly, when I start it up again, it gave me an option to scan the machine and repair it automatically, and that to failed.

I'm out of options here

 

[marsmimar]

One of the Forum experts prepared this troubleshooting tutorial for failure to start issues. Try doing each step in the order given rather than jumping around because each step builds on the previous step(s). The tutorial is time consuming but has helped many.

http://www.sevenforums.com/tutorials/219533-troubleshooting-windows-7-failure-boot.html

If still having problems he also prepared this general troubleshooting tutorial.

http://www.sevenforums.com/tutorials/220165-troubleshooting-steps-windows-7-a.html

And if all else fails you can do a clean install. The first tutorial is if you have a self built machine and the second if you have a factory installed operating system.

http://www.sevenforums.com/tutorials/1649-clean-install-windows-7-a.html

http://www.sevenforums.com/tutorials/219487-clean-reinstall-factory-oem-windows-7-a.html

 

[Thing]

okay I have looked into all of the step options (except the last one because its not factory installed), and on the "Clean Install Windows 7" option I had to run the CD, then press any key, and it should send me to an option screen for reinstall or repair or something, but that window never show up, it's just the standard windows wallpaper.

 

[Kaktussoft]

okay I have looked into all of the step options (except the last one because its not factory installed), and on the "Clean Install Windows 7" option I had to run the CD, then press any key, and it should send me to an option screen for reinstall or repair or something, but that window never show up, it's just the standard windows wallpaper.

When you boot from DVD you see "press any key to boot from DVD"? Are you sure you boot from DVD??!!
Modify boot device priority in BIOS and give CD/DVD a higher priority than harddisk... so it first tries to boot from DVD.

Are you sure you have a win7 software problem??? If it's an hardware problem... a reinstall won't solve it

 

[Kaktussoft]

it seems that the computer fails to boot somehow, the welcome screen shows up as usual, then stays there for a long time, then the screen turns black (not turned off, just back).

I am using two screens, and I can move the mouse from one screen to the other with no problem, Its like it started up as normal, except but the desktop and windows explorer did not start at all (at least thats how it looks like)

I read somewhere else from a guy with a similar problem

link to that forum page: http://www.sevenforums.com/crashes-debugging/218531-hung-up-welcome-screen.html

but I have tried to plan a check on c: (like described on the other forum page), it went well, but it gave me no results

also tried to boot from a windows 7 ultimate disk both on 32-bit and 64-bit, but it did not help

and lastly, when I start it up again, it gave me an option to scan the machine and repair it automatically, and that to failed.

I'm out of options here

Can you boot succesfully to safe mode? If not tell me what happens

normal boot: On black screen with mouse pointer- pressing ctrl/alt/del works? Select taskmanager there and run explorer.exe

 

[Thing]

Yes I am sure that I am running using a DVD, to be exact, I am running an 64-bit DVD,

But anyways, yeah, when I use it, I open to boot menu (choosing the boot from CD/DVD) and it says "press any key to boot from DVD" and when I do, it starts to load some files (large white loading bar) and then it gives me the windows wallpaper w/ a mouse

 

[Thing]

it seems that the computer fails to boot somehow, the welcome screen shows up as usual, then stays there for a long time, then the screen turns black (not turned off, just back).

I am using two screens, and I can move the mouse from one screen to the other with no problem, Its like it started up as normal, except but the desktop and windows explorer did not start at all (at least thats how it looks like)

I read somewhere else from a guy with a similar problem

link to that forum page: http://www.sevenforums.com/crashes-debugging/218531-hung-up-welcome-screen.html

but I have tried to plan a check on c: (like described on the other forum page), it went well, but it gave me no results

also tried to boot from a windows 7 ultimate disk both on 32-bit and 64-bit, but it did not help

and lastly, when I start it up again, it gave me an option to scan the machine and repair it automatically, and that to failed.

I'm out of options here

Can you boot succesfully to safe mode? If not tell me what happens

normal boot: On black screen with mouse pointer- pressing ctrl/alt/del works? Select taskmanager there and run explorer.exe

yes I can boot to safe mode, and I have tried to scan with Malwarebytes.

I tired to press ctrl/alt/del, and ctrl/shift/esc, it did not work

 

[Kaktussoft]

Yes I am sure that I am running using a DVD, to be exact, I am running an 64-bit DVD,

But anyways, yeah, when I use it, I open to boot menu (choosing the boot from CD/DVD) and it says "press any key to boot from DVD" and when I do, it starts to load some files (large white loading bar) and then it gives me the windows wallpaper w/ a mouse

You're using win7 install DVD? If so look at these screenshots http://www.sevenforums.com/tutorials/1649-clean-install-windows-7-a.html
It gets stuck in step 3? You see that screen (without the window asking language and keyboard settings)? Sure this CD/DVD is healthy? Try to boot from it on another pc.

 

[Thing]

yes I am using an windows 7 ultimate install DVD, and it looks just like step 3, just without the option window.

I am very sure the DVD is fine, it have not been used by anyone but me, and this is the first time i'm using it since I installed it.

 

[Kaktussoft]

Boot to safe mode and create a new user account. Logon nornally to new account... same problem?

In http://www.sevenforums.com/tutorials/783-elevated-command-prompt.html

chkdsk/f  c:
chkdsk/f  d:

Just check all your desks. If it says it can't lock the drive, it must be scheduled on next boot. All disks have no errors?

Also do

sfc/scannow

No integrity errors found?

 

[Kaktussoft]

yes I am using an windows 7 ultimate install DVD, and it looks just like step 3, just without the option window.

I am very sure the DVD is fine, it have not been used by anyone but me, and this is the first time i'm using it since I installed it.

It can be broken .... although very unlikely.

 

[Kaktussoft]

You can try http://www.sevenforums.com/tutorials/3413-repair-install.html
But I'm not sure if that's allowed from "safe mode"

 

[Thing]

I tried to make a new user, and it booted up completly normaly

for my HD's I have 3 them, one SSD that I am running windows on, and the other two for storage, I have fysicly diconnected them from the machine.

I could not acces the desk with the new user, so I tired in orignal user safe mod

I have tried to type chkdsk/f C: in CMD before, and I have runned planned scans on the computer.

I have tried shc/scannow to, no results

 

[Kaktussoft]

I tried to make a new user, and it booted up completly normaly

So new user works fine without issues? It shows the desktop and icons?

 

[Thing]

I tried to make a new user, and it booted up completly normaly

So new user works fine without issues? It shows the desktop and icons?

yes, no problems at all, just like the old one would (just without all the old ones icons, files ETC)

 

[Thing]

it is worth mentioning, (should have mentioned this earlier, I know)

I have had some trojan problems before all this happened, I tried to scan with AVG (results, could now handle), Avast (results, can handle if computer restarts).

so I did, I started it, then avast started to scan for about 1 and an half hour,then said there were a number of problems, and if I wanted to repair or delete them,and I just thought that avast found the trojans, so i told it to delete them, about and hour later I found the computer deleting corrupt / damaged files all over the machine. I told it to stop and it said it had deleted over 60 files.

I tried to start the computer up again, it worked, and I downloaded Malwarebytes as a friend recommended. after it was finished to download and install, it told me to restart, and after that it would not start again.

so I started in safe mode and run the scan with Malwarebytes after it all went to hell, and it said it had removed 6 trojans.

 

[Thing]

interesting turn just happened, when I plugged in the two ther HDs in in the computer, and then tried to run the original user, it got to the point where it showed me the taskbar, and the background, but it just kept on loading and nothing happened.

but then when I tried to run the "test" user, it stoped at the "welcome" screen

and I tried to run the CD som inside safe mode on the original user, it was stopped by it telling me I did not have enough space on the disk (no shit it an SSD)

 

[Thing]

I reached a point in all this where I was able to use the C disk and my largest storage disk, So what I did was to copy the entire C disk to a safe file in the storage disk, then all I did was to formate the C disk, and just take it from there!

thanks a lot for the help Kaktussoft!