Failed Windows 7 update encountered 2 unknown errors

soph200310

New member
Local time
7:46 PM
Messages
10
Location
middlesbrough, england
I have tried everything I can think of and everything people have said on forums and I cannot seem to get this working no matter what I do.
When I try to do my windows update it says 2 updates failed and windows updated encountered an unknown error. Code 800B0100 and Code 80073712.
View attachment 336867
When I click on view update history the errors that won't work are (KB2562937) and (KB976932)
View attachment 336868
I've used the System Update Readiness Tool, when finished it said that the scan was complete. I tried to do the updates again and they still wouldn't work.
I then did the sfc scan which this message came up
View attachment 336869
I tried the windows update again and got the same errors.
I've also attached the compressed CBS zipped file of the logs View attachment 336870
View attachment 336871
I have also tried the fix it tool, I've tried downloading the update through the windows website and I've also tried the windows update troubleshoot tool, all have not worked either.
This is what I get when I have used the troubleshoot
View attachment 336872
Please help I have no idea what to do anymore, thank you!
 
Last edited:

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
FUJITSU amilo
OS
Windows 7 home premium 64bit
Antivirus
norton
It looks to me like you may never have been able to update Windows!
Code:
Unavailable repair files:
 winsxs\manifests\amd64_microsoft-windows-activexcompat_31bf3856ad364e35_8.0.7600.20529_none_6dc756ecad2ae4bf.manifest
 winsxs\manifests\x86_microsoft-windows-activexcompat_31bf3856ad364e35_8.0.7600.20529_none_11a8bb68f4cd7389.manifest
 winsxs\manifests\amd64_microsoft-windows-activexcompat_31bf3856ad364e35_8.0.7600.16424_none_6d38b8af9411c642.manifest
 winsxs\manifests\x86_microsoft-windows-activexcompat_31bf3856ad364e35_8.0.7600.16424_none_111a1d2bdbb4550c.manifest
 servicing\packages\Package_1_for_KB973525~31bf3856ad364e35~amd64~~6.1.1.3.mum
 servicing\packages\Package_1_for_KB973525~31bf3856ad364e35~amd64~~6.1.1.3.mum
 servicing\packages\Package_for_KB973525_RTM~31bf3856ad364e35~amd64~~6.1.1.3.mum
 servicing\packages\Package_for_KB973525_RTM~31bf3856ad364e35~amd64~~6.1.1.3.mum
 servicing\packages\Package_for_KB973525~31bf3856ad364e35~amd64~~6.1.1.3.mum
 servicing\packages\Package_for_KB973525~31bf3856ad364e35~amd64~~6.1.1.3.mum
 servicing\packages\Package_1_for_KB973525~31bf3856ad364e35~amd64~~6.1.1.3.cat
 servicing\packages\Package_1_for_KB973525~31bf3856ad364e35~amd64~~6.1.1.3.cat
 servicing\packages\Package_for_KB973525_RTM~31bf3856ad364e35~amd64~~6.1.1.3.cat
 servicing\packages\Package_for_KB973525_RTM~31bf3856ad364e35~amd64~~6.1.1.3.cat
 servicing\packages\Package_for_KB973525~31bf3856ad364e35~amd64~~6.1.1.3.cat
 servicing\packages\Package_for_KB973525~31bf3856ad364e35~amd64~~6.1.1.3.cat
This KB number predates SP1 - released in 2011.

I'll post a fix protocol when I can - but it's possibly not going to be until the weekend. Please do NOT attempt any fixes in the meantime, but if you haven't heard by Sunday morning, SHOUT at me ;)
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
I've been having an absolute nightmare,t hank you for your help!
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
FUJITSU amilo
OS
Windows 7 home premium 64bit
Antivirus
norton
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