Four BSODs

kunklebunkle · Nov 5, 2010

I have had four BSODs in the past couple weeks. They have occurred while gaming and just doing stuff like looking at pictures on my pc.
The pc came with Windows Vista 32 Bit and I bought the copy of Windows 7 64 Bit which was not supposed to an upgrade version but when I installed it, it kept my old files. So I reinstalled Windows Vista with the recovery disks then installed Windows 7.
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CarlTR6 · Nov 5, 2010

Hi and welcome to the forum. Please read these threads and post back. We will be glad to help you.

[1 - Novice] How to ask for help with a BSOD problem

http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

kunklebunkle · Nov 5, 2010

I installed Window 7 Home Premium 64 Bit less than one year ago on my system and can't recall having any BSODs while running this OS untill recently

CarlTR6 · Nov 5, 2010

Read the tutorial above and upload the files to us. We need the actual dumps and system reports.

Have you installed any new hardware or software recently?

CarlTR6 · Nov 5, 2010

Thanks much! I looked at all four dumps.

I recommend that you start your troubleshooting by uninstalling Norton/Symantec using this removal tool: [FONT=&quot]Tool. Norton is a known cause of BSOD's on some Win 7 systems. Download and install Microsoft Security Essentials and make sure Windows Firewall is turned on. Once you get your system stable, you try Norton again; but I do not recommend doing so.

Error code 1E (2X), KMODE_EXCEPTION_NOT_HANDLED. Usual causes: Device driver, hardware, System service, compatibility, Remote control programs, memory, BIOS.

Error code 3B, Usual causes: Device driver, hardware, System service, compatibility, Remote control programs, memory, BIOS. Usual causes: System service, Device driver, graphics driver, ?memory.

Error code 116, VIDEO_TDR_FAILURE. Usual causes: Video driver, overheating, bad video card, ?BIOS, ?Power to card

[/FONT]You have a hardware/hardware related problem. Two of the dumps blame a video card driver and three indicate memory corruption.

I find the following outdated drivers loading on your system. The driver in bold font is quite obsolete. Older drivers can and do cause memory corruption and BSOD's. Up date these drivers.

iteatapi.sys Wed May 14 02:54:25 2008 - ITE IT8211 ATA/ATAPI SCSI miniport driver from Integrated Technology ExpressITE Tech. Inc.

iaStorV.sys Wed Apr 08 12:57:17 2009 - Intel Matrix Storage Manager driver (base)http://downloadcenter.intel.com/Default.aspx

e1e6032e.sys Tue Mar 24 14:17:23 2009 - Intel PRO/1000 Adapter NDIS 6 deserialized driverhttp://downloadcenter.intel.com/Default.aspx

LHidFilt.Sys Wed Jun 17 12:49:39 2009 - Logitech SetPoint HID Filter Driver Downloads

LMouFilt LMouFilt.Sys Wed Jun 17 12:49:43 2009 - Logitech Mouse Filter driverDownloads

Uninstall Norton, update the above drivers - especially the one in bold font - and reboot. Let's see how your system runs. If you get another BSOD, upload and we will go from there. Keep us updated.

Code:

Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`02c4d000 PsLoadedModuleList = 0xfffff800`02e8ae50
Debug session time: Fri Nov  5 20:23:46.612 2010 (GMT-4)
System Uptime: 0 days 0:04:42.252
Loading Kernel Symbols
...............................................................
................................................................
............................
Loading User Symbols
Loading unloaded module list
...
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {ffffffffc0000096, fffff80002cc39a6, 0, 0}

Probably caused by : ntkrnlmp.exe ( nt!SwapContext_PatchXSave+a3 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

KMODE_EXCEPTION_NOT_HANDLED (1e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: ffffffffc0000096, The exception code that was not handled
Arg2: fffff80002cc39a6, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: 0000000000000000, Parameter 1 of the exception

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000096 - {EXCEPTION}  Privileged instruction.

FAULTING_IP: 
nt!SwapContext_PatchXSave+a3
fffff800`02cc39a6 0f22da          mov     cr3,rdx

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  0000000000000000

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x1E

CURRENT_IRQL:  2

EXCEPTION_RECORD:  fffff88008e08558 -- (.exr 0xfffff88008e08558)
ExceptionAddress: fffff80002cc39a6 (nt!SwapContext_PatchXSave+0x00000000000000a3)
   ExceptionCode: c0000096
  ExceptionFlags: 00000000
NumberParameters: 0

TRAP_FRAME:  fffff88008e08600 -- (.trap 0xfffff88008e08600)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000001
rdx=fffffa8002687bd8 rsi=0000000000000000 rdi=0000000000000000
rip=fffff80002cc39a6 rsp=fffff88008e08790 rbp=0000000000000002
 r8=fffffa80065050f8  r9=0000000000000000 r10=fffffffffffffffe
r11=fffff80002e37e80 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
nt!SwapContext_PatchXSave+0xa3:
fffff800`02cc39a6 0f22da          mov     cr3,rdx
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002cf7a39 to fffff80002cbd740

STACK_TEXT:  
fffff880`08e07d88 fffff800`02cf7a39 : 00000000`0000001e ffffffff`c0000096 fffff800`02cc39a6 00000000`00000000 : nt!KeBugCheckEx
fffff880`08e07d90 fffff800`02cbcd82 : fffff880`08e08558 fffff800`02e37e80 fffff880`08e08600 fffffa80`062bab60 : nt!KiDispatchException+0x1b9
fffff880`08e08420 fffff800`02cbb68a : fffffa80`04d13300 00000000`00000000 fffffa80`05c473d0 00000000`00000000 : nt!KiExceptionDispatch+0xc2
fffff880`08e08600 fffff800`02cc39a6 : fffffa80`00000000 fffff880`00000000 00000000`00000001 fffff880`08e08e00 : nt!KiGeneralProtectionFault+0x10a
fffff880`08e08790 fffff800`02cc35da : fffff880`009ef180 00000000`00000000 00000000`00000000 00000000`00000000 : nt!SwapContext_PatchXSave+0xa3
fffff880`08e087d0 fffff800`02cc4992 : 00000000`00060001 fffffa80`062bab60 fffff880`00000000 00000000`00000000 : nt!KiSwapContext+0x7a
fffff880`08e08910 fffff800`02cc6cff : fffff680`0004b808 00000000`00000111 fffffa80`00000000 00000000`00009f0a : nt!KiCommitThreadWait+0x1d2
fffff880`08e089a0 fffff800`02cede8e : f0a00000`a29b2800 fffff880`0000000c fffffa80`062bac00 fffff800`00000000 : nt!KeWaitForSingleObject+0x19f
fffff880`08e08a40 fffff800`02cd79d3 : 00000000`00000001 00000000`00000000 fffff6fb`7da00000 00000000`00000000 : nt!ExfAcquirePushLockExclusive+0x168
fffff880`08e08ac0 fffff800`02cbb82e : 00000000`00000001 00000000`02620000 00000000`00000001 fffffa80`05d11cd0 : nt!MmAccessFault+0x5d3
fffff880`08e08c20 00000000`779619ac : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x16e
00000000`04f0f1f8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x779619ac


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!SwapContext_PatchXSave+a3
fffff800`02cc39a6 0f22da          mov     cr3,rdx

SYMBOL_STACK_INDEX:  4

SYMBOL_NAME:  nt!SwapContext_PatchXSave+a3

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4c1c44a9

FAILURE_BUCKET_ID:  X64_0x1E_nt!SwapContext_PatchXSave+a3

BUCKET_ID:  X64_0x1E_nt!SwapContext_PatchXSave+a3

Followup: MachineOwner
---------

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff88005b8ac8e, fffff88007fc37b0, 0}

Probably caused by : atikmdag.sys ( atikmdag+383c8e )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff88005b8ac8e, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff88007fc37b0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
atikmdag+383c8e
fffff880`05b8ac8e 8178083000bebe  cmp     dword ptr [rax+8],0BEBE0030h

CONTEXT:  fffff88007fc37b0 -- (.cxr 0xfffff88007fc37b0)
rax=00fffff8a00c321d rbx=fffffa80026cd9a0 rcx=fffff8a00c321df1
rdx=fffffa8002687500 rsi=fffff88007fc4430 rdi=fffff8a005cf5490
rip=fffff88005b8ac8e rsp=fffff88007fc4188 rbp=0000000000000000
 r8=fffffa80026cd9a0  r9=000000000001ffb0 r10=fffff88005807000
r11=fffff8a005cf5400 r12=fffffa8002687500 r13=fffff8a005cf5490
r14=0000000000000186 r15=fffffa800266ba70
iopl=0         nv up ei pl nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010206
atikmdag+0x383c8e:
fffff880`05b8ac8e 8178083000bebe  cmp     dword ptr [rax+8],0BEBE0030h ds:002b:00fffff8`a00c3225=????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  CivilizationV.

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff88005b8ac8e

STACK_TEXT:  
fffff880`07fc4188 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : atikmdag+0x383c8e


FOLLOWUP_IP: 
atikmdag+383c8e
fffff880`05b8ac8e 8178083000bebe  cmp     dword ptr [rax+8],0BEBE0030h

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  atikmdag+383c8e

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmdag

IMAGE_NAME:  atikmdag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4ca29946

STACK_COMMAND:  .cxr 0xfffff88007fc37b0 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_atikmdag+383c8e

BUCKET_ID:  X64_0x3B_atikmdag+383c8e

Followup: MachineOwner
---------

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa8002ef8010, fffff88004989dcc, 0, 2}

Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+6dcc )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa8002ef8010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88004989dcc, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
atikmpag+6dcc
fffff880`04989dcc 4883ec28        sub     rsp,28h

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`032489c8 fffff880`04cdfef8 : 00000000`00000116 fffffa80`02ef8010 fffff880`04989dcc 00000000`00000000 : nt!KeBugCheckEx
fffff880`032489d0 fffff880`04cdfc02 : fffff880`04989dcc fffffa80`02ef8010 fffffa80`0282dbf0 fffffa80`05d61410 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`03248a10 fffff880`04d86f07 : fffffa80`02ef8010 00000000`00000000 fffffa80`0282dbf0 fffffa80`05d61410 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
fffff880`03248a40 fffff880`04db0b75 : 00000000`ffffffff 00000000`001875c3 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`03248b20 fffff880`04daf2bb : 00000000`00000102 00000000`00000000 00000000`001875c3 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
fffff880`03248b50 fffff880`04d822c6 : ffffffff`ff676980 fffffa80`05d61410 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
fffff880`03248bf0 fffff880`04daee7a : 00000000`00000000 fffffa80`0282dbf0 00000000`00000080 fffffa80`05d61410 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
fffff880`03248d00 fffff800`02d2ac06 : 00000000`fffffc32 fffffa80`05a538c0 fffffa80`02486040 fffffa80`05a538c0 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`03248d40 fffff800`02a64c26 : fffff880`009ef180 fffffa80`05a538c0 fffff880`009f9fc0 fffff880`0164d534 : nt!PspSystemThreadStartup+0x5a
fffff880`03248d80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
atikmpag+6dcc
fffff880`04989dcc 4883ec28        sub     rsp,28h

SYMBOL_NAME:  atikmpag+6dcc

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME:  atikmpag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4c58bf41

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

Followup: MachineOwner
---------

0: kd> lmtsmn
start             end                 module name
fffff880`04800000 fffff880`0483e000   1394ohci 1394ohci.sys Mon Jul 13 20:07:12 2009 (4A5BCC30)
fffff880`01000000 fffff880`01057000   ACPI     ACPI.sys     Mon Jul 13 19:19:34 2009 (4A5BC106)
fffff880`0421c000 fffff880`042a6000   afd      afd.sys      Mon Jul 13 19:21:40 2009 (4A5BC184)
fffff880`04de1000 fffff880`04df7000   AgileVpn AgileVpn.sys Mon Jul 13 20:10:24 2009 (4A5BCCF0)
fffff880`013e6000 fffff880`013f1000   amdxata  amdxata.sys  Tue May 19 13:56:59 2009 (4A12F2EB)
fffff880`03e00000 fffff880`03e45000   aqdgpaht aqdgpaht.SYS Tue Jul 14 17:12:55 2009 (4A5CF4D7)
fffff880`08af6000 fffff880`08b01000   asyncmac asyncmac.sys Mon Jul 13 20:10:13 2009 (4A5BCCE5)
fffff880`04e5f000 fffff880`055cd000   atikmdag atikmdag.sys Tue Aug 03 21:39:08 2010 (4C58C4BC)
fffff880`04983000 fffff880`049ca000   atikmpag atikmpag.sys Tue Aug 03 21:15:45 2010 (4C58BF41)
fffff880`041e9000 fffff880`041f0000   Beep     Beep.SYS     Mon Jul 13 20:00:13 2009 (4A5BCA8D)
fffff880`0485a000 fffff880`04947000   BHDrvx64 BHDrvx64.sys Fri Aug 27 18:11:09 2010 (4C7837FD)
fffff880`03fe7000 fffff880`03ff8000   blbdrive blbdrive.sys Mon Jul 13 19:35:59 2009 (4A5BC4DF)
fffff880`04534000 fffff880`04552000   bowser   bowser.sys   Mon Jul 13 19:23:50 2009 (4A5BC206)
fffff960`00630000 fffff960`00657000   cdd      cdd.dll      unavailable (00000000)
fffff880`01c00000 fffff880`01c2a000   cdrom    cdrom.sys    Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`00cdd000 fffff880`00d9d000   CI       CI.dll       Mon Jul 13 21:32:13 2009 (4A5BE01D)
fffff880`01c81000 fffff880`01cb1000   CLASSPNP CLASSPNP.SYS Mon Jul 13 19:19:58 2009 (4A5BC11E)
fffff880`00c7f000 fffff880`00cdd000   CLFS     CLFS.SYS     Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`0145e000 fffff880`014d1000   cng      cng.sys      Mon Jul 13 19:49:40 2009 (4A5BC814)
fffff880`04c73000 fffff880`04c83000   CompositeBus CompositeBus.sys Mon Jul 13 20:00:33 2009 (4A5BCAA1)
fffff880`05c45000 fffff880`05c53000   crashdmp crashdmp.sys Mon Jul 13 20:01:01 2009 (4A5BCABD)
fffff880`03fc9000 fffff880`03fe7000   dfsc     dfsc.sys     Mon Jul 13 19:23:44 2009 (4A5BC200)
fffff880`03fba000 fffff880`03fc9000   discache discache.sys Mon Jul 13 19:37:18 2009 (4A5BC52E)
fffff880`0161b000 fffff880`01631000   disk     disk.sys     Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`05c00000 fffff880`05c22000   drmk     drmk.sys     Mon Jul 13 21:01:25 2009 (4A5BD8E5)
fffff880`05c53000 fffff880`05c66000   dump_dumpfve dump_dumpfve.sys Mon Jul 13 19:21:51 2009 (4A5BC18F)
fffff880`01cb1000 fffff880`01dcf000   dump_iaStorV dump_iaStorV.sys Wed Apr 08 12:57:17 2009 (49DCD76D)
fffff880`05c66000 fffff880`05c72000   Dxapi    Dxapi.sys    Mon Jul 13 19:38:28 2009 (4A5BC574)
fffff880`04c83000 fffff880`04d77000   dxgkrnl  dxgkrnl.sys  Thu Oct 01 21:00:14 2009 (4AC5509E)
fffff880`04d77000 fffff880`04dbd000   dxgmms1  dxgmms1.sys  Mon Jul 13 19:38:32 2009 (4A5BC578)
fffff880`04c00000 fffff880`04c48000   e1e6032e e1e6032e.sys Tue Mar 24 14:17:23 2009 (49C923B3)
fffff880`03f1f000 fffff880`03f95000   eeCtrl64 eeCtrl64.sys Fri May 21 17:44:45 2010 (4BF6FECD)
fffff880`08b08000 fffff880`08b28000   ENG64    ENG64.SYS    Wed Sep 15 06:25:35 2010 (4C909F1F)
fffff880`03f95000 fffff880`03fba000   EraserUtilRebootDrv EraserUtilRebootDrv.sys Fri May 21 17:44:45 2010 (4BF6FECD)
fffff880`04029000 fffff880`041e7000   EX64     EX64.SYS     Wed Sep 15 06:33:41 2010 (4C90A105)
fffff880`0124c000 fffff880`01260000   fileinfo fileinfo.sys Mon Jul 13 19:34:25 2009 (4A5BC481)
fffff880`01200000 fffff880`0124c000   fltmgr   fltmgr.sys   Mon Jul 13 19:19:59 2009 (4A5BC11F)
fffff880`01611000 fffff880`0161b000   Fs_Rec   Fs_Rec.sys   unavailable (00000000)
fffff880`00d9d000 fffff880`00dd7000   fvevol   fvevol.sys   Fri Sep 25 22:34:26 2009 (4ABD7DB2)
fffff880`019ad000 fffff880`019f7000   fwpkclnt fwpkclnt.sys Mon Jul 13 19:21:08 2009 (4A5BC164)
fffff880`04c66000 fffff880`04c73000   GEARAspiWDM GEARAspiWDM.sys Mon May 18 08:17:04 2009 (4A1151C0)
fffff800`02ff2000 fffff800`0303b000   hal      hal.dll      Mon Jul 13 21:27:36 2009 (4A5BDF08)
fffff880`04dbd000 fffff880`04de1000   HDAudBus HDAudBus.sys Mon Jul 13 20:06:13 2009 (4A5BCBF5)
fffff880`05d64000 fffff880`05dc0000   HdAudio  HdAudio.sys  Mon Jul 13 20:06:59 2009 (4A5BCC23)
fffff880`05c80000 fffff880`05c99000   HIDCLASS HIDCLASS.SYS Mon Jul 13 20:06:21 2009 (4A5BCBFD)
fffff880`04e56000 fffff880`04e5e080   HIDPARSE HIDPARSE.SYS Mon Jul 13 20:06:17 2009 (4A5BCBF9)
fffff880`05c72000 fffff880`05c80000   hidusb   hidusb.sys   Mon Jul 13 20:06:22 2009 (4A5BCBFE)
fffff880`0446c000 fffff880`04534000   HTTP     HTTP.sys     Mon Jul 13 19:22:16 2009 (4A5BC1A8)
fffff880`01812000 fffff880`0181b000   hwpolicy hwpolicy.sys Mon Jul 13 19:19:22 2009 (4A5BC0FA)
fffff880`012ba000 fffff880`013d8000   iaStorV  iaStorV.sys  Wed Apr 08 12:57:17 2009 (49DCD76D)
fffff880`03ea4000 fffff880`03f1f000   IDSvia64 IDSvia64.sys Fri Sep 10 17:54:50 2010 (4C8AA92A)
fffff880`0496d000 fffff880`04983000   intelppm intelppm.sys Mon Jul 13 19:19:25 2009 (4A5BC0FD)
fffff880`03160000 fffff880`0318c000   Ironx64  Ironx64.SYS  Wed Jun 23 20:28:49 2010 (4C22A6C1)
fffff880`013d8000 fffff880`013e6000   iteatapi iteatapi.sys Wed May 14 02:54:25 2008 (482A8CA1)
fffff880`03e80000 fffff880`03e8f000   kbdclass kbdclass.sys Mon Jul 13 19:19:50 2009 (4A5BC116)
fffff880`043f2000 fffff880`04400000   kbdhid   kbdhid.sys   Mon Jul 13 20:00:20 2009 (4A5BCA94)
fffff800`00bb4000 fffff800`00bbe000   kdcom    kdcom.dll    Mon Jul 13 21:31:07 2009 (4A5BDFDB)
fffff880`05ca0000 fffff880`05ce3000   ks       ks.sys       Wed Mar 03 23:32:25 2010 (4B8F37D9)
fffff880`017e2000 fffff880`017fc000   ksecdd   ksecdd.sys   Mon Jul 13 19:20:54 2009 (4A5BC156)
fffff880`01982000 fffff880`019ad000   ksecpkg  ksecpkg.sys  Fri Dec 11 01:03:32 2009 (4B21E0B4)
fffff880`05c22000 fffff880`05c27200   ksthunk  ksthunk.sys  Mon Jul 13 20:00:19 2009 (4A5BCA93)
fffff880`01260000 fffff880`01275000   Lbd      Lbd.sys      Tue May 25 03:45:36 2010 (4BFB8020)
fffff880`04200000 fffff880`04213000   LHidFilt LHidFilt.Sys Wed Jun 17 12:49:39 2009 (4A391EA3)
fffff880`01dea000 fffff880`01dff000   lltdio   lltdio.sys   Mon Jul 13 20:08:50 2009 (4A5BCC92)
fffff880`0307f000 fffff880`03093000   LMouFilt LMouFilt.Sys Wed Jun 17 12:49:43 2009 (4A391EA7)
fffff880`00e71000 fffff880`00e94000   luafv    luafv.sys    Mon Jul 13 19:26:13 2009 (4A5BC295)
fffff880`00c27000 fffff880`00c6b000   mcupdate_GenuineIntel mcupdate_GenuineIntel.dll Mon Jul 13 21:29:10 2009 (4A5BDF66)
fffff880`03093000 fffff880`030a1000   monitor  monitor.sys  Mon Jul 13 19:38:52 2009 (4A5BC58C)
fffff880`03e8f000 fffff880`03e9e000   mouclass mouclass.sys Mon Jul 13 19:19:50 2009 (4A5BC116)
fffff880`03072000 fffff880`0307f000   mouhid   mouhid.sys   Mon Jul 13 20:00:20 2009 (4A5BCA94)
fffff880`00fd7000 fffff880`00ff1000   mountmgr mountmgr.sys Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`04552000 fffff880`0456a000   mpsdrv   mpsdrv.sys   Mon Jul 13 20:08:25 2009 (4A5BCC79)
fffff880`0456a000 fffff880`04597000   mrxsmb   mrxsmb.sys   Sat Feb 27 02:52:19 2010 (4B88CF33)
fffff880`04597000 fffff880`045e5000   mrxsmb10 mrxsmb10.sys Sat Feb 27 02:52:28 2010 (4B88CF3C)
fffff880`04400000 fffff880`04423000   mrxsmb20 mrxsmb20.sys Sat Feb 27 02:52:26 2010 (4B88CF3A)
fffff880`0302b000 fffff880`03036000   Msfs     Msfs.SYS     Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`01057000 fffff880`01061000   msisadrv msisadrv.sys Mon Jul 13 19:19:26 2009 (4A5BC0FE)
fffff880`01400000 fffff880`0145e000   msrpc    msrpc.sys    unavailable (00000000)
fffff880`043ca000 fffff880`043d5000   mssmbios mssmbios.sys Mon Jul 13 19:31:10 2009 (4A5BC3BE)
fffff880`01800000 fffff880`01812000   mup      mup.sys      Mon Jul 13 19:23:45 2009 (4A5BC201)
fffff880`01830000 fffff880`01922000   ndis     ndis.sys     Mon Jul 13 19:21:40 2009 (4A5BC184)
fffff880`055f1000 fffff880`055fd000   ndistapi ndistapi.sys Mon Jul 13 20:10:00 2009 (4A5BCCD8)
fffff880`049ca000 fffff880`049f9000   ndiswan  ndiswan.sys  Mon Jul 13 20:10:11 2009 (4A5BCCE3)
fffff880`05d4f000 fffff880`05d64000   NDProxy  NDProxy.SYS  Mon Jul 13 20:10:05 2009 (4A5BCCDD)
fffff880`0431a000 fffff880`04329000   netbios  netbios.sys  Mon Jul 13 20:09:26 2009 (4A5BCCB6)
fffff880`042a6000 fffff880`042eb000   netbt    netbt.sys    Mon Jul 13 19:21:28 2009 (4A5BC178)
fffff880`01922000 fffff880`01982000   NETIO    NETIO.SYS    Mon Jul 13 19:21:46 2009 (4A5BC18A)
fffff880`03036000 fffff880`03047000   Npfs     Npfs.SYS     Mon Jul 13 19:19:48 2009 (4A5BC114)
fffff880`043be000 fffff880`043ca000   nsiproxy nsiproxy.sys Mon Jul 13 19:21:02 2009 (4A5BC15E)
fffff800`02a16000 fffff800`02ff2000   nt       ntkrnlmp.exe Sat Jun 19 00:16:41 2010 (4C1C44A9)
fffff880`0163f000 fffff880`017e2000   Ntfs     Ntfs.sys     Mon Jul 13 19:20:47 2009 (4A5BC14F)
fffff880`04020000 fffff880`04029000   Null     Null.SYS     unavailable (00000000)
fffff880`042f4000 fffff880`0431a000   pacer    pacer.sys    Mon Jul 13 20:09:41 2009 (4A5BCCC5)
fffff880`00f51000 fffff880`00f66000   partmgr  partmgr.sys  Mon Jul 13 19:19:58 2009 (4A5BC11E)
fffff880`0106e000 fffff880`010a1000   pci      pci.sys      Mon Jul 13 19:19:51 2009 (4A5BC117)
fffff880`01600000 fffff880`01611000   pcw      pcw.sys      Mon Jul 13 19:19:27 2009 (4A5BC0FF)
fffff880`06a0b000 fffff880`06ab1000   peauth   peauth.sys   Mon Jul 13 21:01:19 2009 (4A5BD8DF)
fffff880`05dc0000 fffff880`05dfd000   portcls  portcls.sys  Mon Jul 13 20:06:27 2009 (4A5BCC03)
fffff880`00c6b000 fffff880`00c7f000   PSHED    PSHED.dll    Mon Jul 13 21:32:23 2009 (4A5BE027)
fffff880`055cd000 fffff880`055f1000   rasl2tp  rasl2tp.sys  Mon Jul 13 20:10:11 2009 (4A5BCCE3)
fffff880`0483e000 fffff880`04859000   raspppoe raspppoe.sys Mon Jul 13 20:10:17 2009 (4A5BCCE9)
fffff880`03e45000 fffff880`03e66000   raspptp  raspptp.sys  Mon Jul 13 20:10:18 2009 (4A5BCCEA)
fffff880`03e66000 fffff880`03e80000   rassstp  rassstp.sys  Mon Jul 13 20:10:25 2009 (4A5BCCF1)
fffff880`01c2a000 fffff880`01c7b000   rdbss    rdbss.sys    Mon Jul 13 19:24:09 2009 (4A5BC219)
fffff880`03010000 fffff880`03019000   RDPCDD   RDPCDD.sys   Mon Jul 13 20:16:34 2009 (4A5BCE62)
fffff880`03019000 fffff880`03022000   rdpencdd rdpencdd.sys Mon Jul 13 20:16:34 2009 (4A5BCE62)
fffff880`03022000 fffff880`0302b000   rdprefmp rdprefmp.sys Mon Jul 13 20:16:35 2009 (4A5BCE63)
fffff880`01275000 fffff880`012af000   rdyboost rdyboost.sys Mon Jul 13 19:34:34 2009 (4A5BC48A)
fffff880`00c00000 fffff880`00c18000   rspndr   rspndr.sys   Mon Jul 13 20:08:50 2009 (4A5BCC92)
fffff880`011d0000 fffff880`011ff000   SCSIPORT SCSIPORT.SYS Mon Jul 13 20:01:04 2009 (4A5BCAC0)
fffff880`06ab1000 fffff880`06abc000   secdrv   secdrv.SYS   Wed Sep 13 09:18:38 2006 (4508052E)
fffff880`019f7000 fffff880`019ff000   spldr    spldr.sys    Mon May 11 12:56:27 2009 (4A0858BB)
fffff880`010a1000 fffff880`011c7000   sptd     sptd.sys     Sun Oct 11 16:55:14 2009 (4AD24632)
fffff880`030a6000 fffff880`03160000   SRTSP64  SRTSP64.SYS  Tue Jul 27 18:18:25 2010 (4C4F5B31)
fffff880`0318c000 fffff880`031a2000   SRTSPX64 SRTSPX64.SYS Tue Jul 27 18:18:31 2010 (4C4F5B37)
fffff880`06b62000 fffff880`06bf8000   srv      srv.sys      Thu Aug 26 23:38:00 2010 (4C773318)
fffff880`06afb000 fffff880`06b62000   srv2     srv2.sys     Thu Aug 26 23:37:46 2010 (4C77330A)
fffff880`06abc000 fffff880`06ae9000   srvnet   srvnet.sys   Thu Aug 26 23:37:24 2010 (4C7732F4)
fffff880`04df7000 fffff880`04df8480   swenum   swenum.sys   Mon Jul 13 20:00:18 2009 (4A5BCA92)
fffff880`00e00000 fffff880`00e71000   SYMDS64  SYMDS64.SYS  Mon May 17 21:12:48 2010 (4BF1E990)
fffff880`014e2000 fffff880`015b0000   SYMEFA64 SYMEFA64.SYS Thu Jul 22 22:19:55 2010 (4C48FC4B)
fffff880`031a2000 fffff880`031d8000   SYMEVENT64x86 SYMEVENT64x86.SYS Fri Jul 30 19:05:59 2010 (4C535AD7)
fffff880`04358000 fffff880`043be000   SYMNETS  SYMNETS.SYS  Tue Jul 06 23:22:28 2010 (4C33F2F4)
fffff880`01a00000 fffff880`01bfd000   tcpip    tcpip.sys    Sun Jun 13 23:39:04 2010 (4C15A458)
fffff880`06ae9000 fffff880`06afb000   tcpipreg tcpipreg.sys Mon Jul 13 20:09:49 2009 (4A5BCCCD)
fffff880`03065000 fffff880`03072000   TDI      TDI.SYS      Mon Jul 13 19:21:18 2009 (4A5BC16E)
fffff880`03047000 fffff880`03065000   tdx      tdx.sys      Mon Jul 13 19:21:15 2009 (4A5BC16B)
fffff880`04344000 fffff880`04358000   termdd   termdd.sys   Mon Jul 13 20:16:36 2009 (4A5BCE64)
fffff960`004b0000 fffff960`004ba000   TSDDD    TSDDD.dll    unavailable (00000000)
fffff880`04947000 fffff880`0496d000   tunnel   tunnel.sys   Mon Jul 13 20:09:37 2009 (4A5BCCC1)
fffff880`05ce3000 fffff880`05cf5000   umbus    umbus.sys    Mon Jul 13 20:06:56 2009 (4A5BCC20)
fffff880`01dcf000 fffff880`01de9c00   usbaudio usbaudio.sys Mon Jul 13 20:06:31 2009 (4A5BCC07)
fffff880`043d5000 fffff880`043f2000   usbccgp  usbccgp.sys  Mon Jul 13 20:06:45 2009 (4A5BCC15)
fffff880`05c43000 fffff880`05c44f00   USBD     USBD.SYS     Mon Jul 13 20:06:23 2009 (4A5BCBFF)
fffff880`04c55000 fffff880`04c66000   usbehci  usbehci.sys  Mon Jul 13 20:06:30 2009 (4A5BCC06)
fffff880`05cf5000 fffff880`05d4f000   usbhub   usbhub.sys   Mon Jul 13 20:07:09 2009 (4A5BCC2D)
fffff880`04e00000 fffff880`04e56000   USBPORT  USBPORT.SYS  Mon Jul 13 20:06:31 2009 (4A5BCC07)
fffff880`05c28000 fffff880`05c43000   USBSTOR  USBSTOR.SYS  Mon Jul 13 20:06:34 2009 (4A5BCC0A)
fffff880`04c48000 fffff880`04c55000   usbuhci  usbuhci.sys  Mon Jul 13 20:06:27 2009 (4A5BCC03)
fffff880`01061000 fffff880`0106e000   vdrvroot vdrvroot.sys Mon Jul 13 20:01:31 2009 (4A5BCADB)
fffff880`041f0000 fffff880`041fe000   vga      vga.sys      Mon Jul 13 19:38:47 2009 (4A5BC587)
fffff880`031d8000 fffff880`031fd000   VIDEOPRT VIDEOPRT.SYS Mon Jul 13 19:38:51 2009 (4A5BC58B)
fffff880`00f66000 fffff880`00f7b000   volmgr   volmgr.sys   Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`00f7b000 fffff880`00fd7000   volmgrx  volmgrx.sys  unavailable (00000000)
fffff880`015b0000 fffff880`015fc000   volsnap  volsnap.sys  Mon Jul 13 19:20:08 2009 (4A5BC128)
fffff880`04329000 fffff880`04344000   wanarp   wanarp.sys   Mon Jul 13 20:10:21 2009 (4A5BCCED)
fffff880`03000000 fffff880`03010000   watchdog watchdog.sys Mon Jul 13 19:37:35 2009 (4A5BC53F)
fffff880`00e9e000 fffff880`00f42000   Wdf01000 Wdf01000.sys Mon Jul 13 19:22:07 2009 (4A5BC19F)
fffff880`00f42000 fffff880`00f51000   WDFLDR   WDFLDR.SYS   Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`042eb000 fffff880`042f4000   wfplwf   wfplwf.sys   Mon Jul 13 20:09:26 2009 (4A5BCCB6)
fffff960`00020000 fffff960`0032f000   win32k   win32k.sys   unavailable (00000000)
fffff880`011c7000 fffff880`011d0000   WMILIB   WMILIB.SYS   Mon Jul 13 19:19:51 2009 (4A5BC117)
fffff880`00dd7000 fffff880`00df8000   WudfPf   WudfPf.sys   Mon Jul 13 20:05:37 2009 (4A5BCBD1)
fffff880`0442c000 fffff880`0445d000   WUDFRd   WUDFRd.sys   Mon Jul 13 20:06:06 2009 (4A5BCBEE)

Unloaded modules:
fffff880`0700b000 fffff880`07129000   hiber_iaStor
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`07129000 fffff880`0713c000   hiber_dumpfv
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`08b01000 fffff880`08b08000   pbfilter.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`04423000 fffff880`0442c000   cpuz133_x64.
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`04000000 fffff880`04020000   ENG64.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0402b000 fffff880`041e9000   EX64.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`08a85000 fffff880`08af6000   spsys.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`01cb1000 fffff880`01cbf000   crashdmp.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`01cbf000 fffff880`01ddd000   dump_iaStorV
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`01ddd000 fffff880`01df0000   dump_dumpfve
    Timestamp: unavailable (00000000)
    Checksum:  00000000

kunklebunkle · Nov 5, 2010

CarlTR6 said:
Read the tutorial above and upload the files to us. We need the actual dumps and system reports.

Have you installed any new hardware or software recently?

I followed the instructions. I posted the Health Report file and the Windows_NT6_BSOD_jcgriff2 file which I thought contained the dump files as well. I may not have done everything correctly. I haven't done this before so maybe I need a bit more detailed instruction.
The newest thing I installed are my mouse and keyboard. Logitech Cordless Wave keyboard and Logitech MX1100 Cordless mouse. I believe the BSODs began shortly after I installed them.
I recently updated my video driver from the manufacturer's website and I also recently installed HWMonitor and CCleaner.

I installed the newest version of Setpoint for the mouse and keyboard. I also went to the Intel update site and I just let it auto detect what I needed so hopefully I got the updates I need there. The one I wasn't sure about was the first driver you listed (iteatapi.sys). Is that my media card reader? If so, I'm not sure what update I would need since on Gateway support website it doesn't explicitly state what kind i have.
http://support.gateway.com/s/PC/R/1014737R/1014737Rsp3.shtml
Actually I found the driver for the media card reader but it is from 2007 and and says it's for Windows Vista 32bit

If you help me with this last bit I can take care of Norton and then see how it runs.

CarlTR6 · Nov 5, 2010

You did it just right. I have finished my analysis.

kunklebunkle · Nov 10, 2010

CarlTR6 said:
You did it just right. I have finished my analysis.

I am still getting crashes. I updated all the drivers you recommended except for the iteatapi.sys. I had one crash a few days ago and one today.

View attachment 112608
View attachment 112609
View attachment 112610
View attachment 112611

CarlTR6 · Nov 10, 2010

Good job on updating the Intel and Logitech drivers. Iteatapi.sys is an obsolete driver. If you cannot find an updated driver, uninstall the hardware it is associated with. Without an updated driver, the hardware is obsolete and is not Win 7 compatible. You have not uninstalled Norton/Symantec and IaStorV.sys has not been updated. There is an update for this driver. It was implicated in your latest dump.

One of your dumps was corrupted and did not give any meaningful information.

Code:

Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`02c4a000 PsLoadedModuleList = 0xfffff800`02e87e50
Debug session time: Tue Nov  9 23:28:26.296 2010 (GMT-5)
System Uptime: 0 days 0:00:11.031
Loading Kernel Symbols
......................................................
Loading User Symbols
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {0, 0, 0, 0}

Unable to load image \SystemRoot\system32\DRIVERS\iaStorV.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for iaStorV.sys
*** ERROR: [B]Module load completed but symbols could not be loaded for iaStorV.sys[/B]
Probably caused by : rdyboost.sys ( rdyboost!SmdRBPopulationCompletionProcess+65 )

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

KMODE_EXCEPTION_NOT_HANDLED (1e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: 0000000000000000, The exception code that was not handled
Arg2: 0000000000000000, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: 0000000000000000, Parameter 1 of the exception

Debugging Details:
------------------


EXCEPTION_CODE: (Win32) 0 (0) - The operation completed successfully.

FAULTING_IP: 
+5929952f009fdc04
00000000`00000000 ??              ???

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  0000000000000000

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x1E

PROCESS_NAME:  System

CURRENT_IRQL:  2

EXCEPTION_RECORD:  fffff880031fb408 -- (.exr 0xfffff880031fb408)
ExceptionAddress: fffff88000e017c1 (rdyboost!SmdRBPopulationCompletionProcess+0x0000000000000065)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff

TRAP_FRAME:  fffff880031fb4b0 -- (.trap 0xfffff880031fb4b0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffffa800416afc1 rbx=0000000000000000 rcx=c0fffffa800416af
rdx=0000000000000802 rsi=0000000000000000 rdi=0000000000000000
rip=fffff88000e017c1 rsp=fffff880031fb640 rbp=fffffa8003470f00
 r8=fffff880031fb660  r9=0000000000000000 r10=fffff80002c4a000
r11=fffff880031fb688 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz na pe nc
rdyboost!SmdRBPopulationCompletionProcess+0x65:
fffff880`00e017c1 48895908        mov     qword ptr [rcx+8],rbx ds:b5f0:c0fffffa`800416b7=????????????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002cb246e to fffff80002cba710

STACK_TEXT:  
fffff880`031fa4f8 fffff800`02cb246e : f0f0f0f0`f0f0f0f0 f4f0d1f0`f0f0f0f0 fffff880`031fac70 fffff800`02ce7668 : nt!KeBugCheck
fffff880`031fa500 fffff800`02ce040d : fffff800`02ec8b7c fffff800`02e02e84 fffff800`02c4a000 fffff880`031fb408 : nt!KiKernelCalloutExceptionHandler+0xe
fffff880`031fa530 fffff800`02ce7a90 : fffff800`02e09b14 fffff880`031fa5a8 fffff880`031fb408 fffff800`02c4a000 : nt!RtlpExecuteHandlerForException+0xd
fffff880`031fa560 fffff800`02cf49ef : fffff880`031fb408 fffff880`031fac70 fffff880`00000000 fffffa80`03470e68 : nt!RtlDispatchException+0x410
fffff880`031fac40 fffff800`02cb9d82 : fffff880`031fb408 fffffa80`0416afc0 fffff880`031fb4b0 00000000`00000000 : nt!KiDispatchException+0x16f
fffff880`031fb2d0 fffff800`02cb868a : fffff880`00e25870 fffff880`00e0a77a 00000000`00000000 004fa963`c0000003 : nt!KiExceptionDispatch+0xc2
fffff880`031fb4b0 fffff880`00e017c1 : 00000000`00000000 00000000`00000030 fffffa80`03470e68 fffffa80`0416afc0 : nt!KiGeneralProtectionFault+0x10a
fffff880`031fb640 fffff880`00e14f95 : 00000000`00000000 fffff880`03f0dd10 fffffa80`03470d90 fffff880`00d930ca : rdyboost!SmdRBPopulationCompletionProcess+0x65
fffff880`031fb690 fffff800`02cbcd26 : fffffa80`03474b33 fffffa80`03464cd0 fffffa80`034748b0 fffffa80`034748b0 : rdyboost!SmdPopulationCtxCompletion+0x2d
fffff880`031fb6e0 fffff880`00dcd8ee : 00000000`00000001 00000000`00000001 00000000`ffffffff 00000000`00000000 : nt!IopfCompleteRequest+0x3a6
fffff880`031fb7c0 fffff800`02cbcd26 : 00000000`00000000 fffff880`0127cc96 fffffa80`0412fed8 fffff800`02c08b7f : CLASSPNP!TransferPktComplete+0x1ce
fffff880`031fb840 fffff880`0127cc86 : fffffa80`047c7910 fffffa80`02506e00 fffffa80`040a5a40 00000000`00000000 : nt!IopfCompleteRequest+0x3a6
fffff880`031fb920 fffffa80`047c7910 : fffffa80`02506e00 fffffa80`040a5a40 00000000`00000000 fffffa80`03227c68 : iaStorV+0x52c86
fffff880`031fb928 fffffa80`02506e00 : fffffa80`040a5a40 00000000`00000000 fffffa80`03227c68 fffff8a0`00003420 : 0xfffffa80`047c7910
fffff880`031fb930 fffffa80`040a5a40 : 00000000`00000000 fffffa80`03227c68 fffff8a0`00003420 fffff8a0`00003420 : 0xfffffa80`02506e00
fffff880`031fb938 00000000`00000000 : fffffa80`03227c68 fffff8a0`00003420 fffff8a0`00003420 00000000`00000000 : 0xfffffa80`040a5a40


STACK_COMMAND:  kb

FOLLOWUP_IP: 
rdyboost!SmdRBPopulationCompletionProcess+65
fffff880`00e017c1 48895908        mov     qword ptr [rcx+8],rbx

SYMBOL_STACK_INDEX:  7

SYMBOL_NAME:  rdyboost!SmdRBPopulationCompletionProcess+65

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: rdyboost

IMAGE_NAME:  rdyboost.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc48a

FAILURE_BUCKET_ID:  X64_0x1E_rdyboost!SmdRBPopulationCompletionProcess+65

BUCKET_ID:  X64_0x1E_rdyboost!SmdRBPopulationCompletionProcess+65

Followup: MachineOwner
---------

3: kd> lmtsmn
start             end                 module name
fffff880`01000000 fffff880`01057000   ACPI     ACPI.sys     Mon Jul 13 19:19:34 2009 (4A5BC106)
fffff880`01356000 fffff880`01361000   amdxata  amdxata.sys  Tue May 19 13:56:59 2009 (4A12F2EB)
fffff880`04000000 fffff880`0402a000   cdrom    cdrom.sys    Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`00cd2000 fffff880`00d92000   CI       CI.dll       Mon Jul 13 21:32:13 2009 (4A5BE01D)
fffff880`00dcc000 fffff880`00dfc000   CLASSPNP CLASSPNP.SYS Mon Jul 13 19:19:58 2009 (4A5BC11E)
fffff880`00c74000 fffff880`00cd2000   CLFS     CLFS.SYS     Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`01865000 fffff880`018d8000   cng      cng.sys      Mon Jul 13 19:49:40 2009 (4A5BC814)
fffff880`01416000 fffff880`01424000   crashdmp crashdmp.sys Mon Jul 13 20:01:01 2009 (4A5BCABD)
fffff880`01400000 fffff880`01416000   disk     disk.sys     Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`041d6000 fffff880`041e9000   dump_dumpfve dump_dumpfve.sys Mon Jul 13 19:21:51 2009 (4A5BC18F)
fffff880`040b8000 fffff880`041d6000   dump_iaStorV dump_iaStorV.sys Wed Apr 08 12:57:17 2009 (49DCD76D)
fffff880`0149b000 fffff880`014af000   fileinfo fileinfo.sys Mon Jul 13 19:34:25 2009 (4A5BC481)
fffff880`01361000 fffff880`013ad000   fltmgr   fltmgr.sys   Mon Jul 13 19:19:59 2009 (4A5BC11F)
fffff880`018e9000 fffff880`018f3000   Fs_Rec   Fs_Rec.sys   Mon Jul 13 19:19:45 2009 (4A5BC111)
fffff880`00d92000 fffff880`00dcc000   fvevol   fvevol.sys   Fri Sep 25 22:34:26 2009 (4ABD7DB2)
fffff880`013ad000 fffff880`013f7000   fwpkclnt fwpkclnt.sys Mon Jul 13 19:21:08 2009 (4A5BC164)
fffff800`02c01000 fffff800`02c4a000   hal      hal.dll      Mon Jul 13 21:27:36 2009 (4A5BDF08)
fffff880`0162b000 fffff880`01634000   hwpolicy hwpolicy.sys Mon Jul 13 19:19:22 2009 (4A5BC0FA)
fffff880`0122a000 fffff880`01348000   iaStorV  iaStorV.sys  Wed Apr 08 12:57:17 2009 (49DCD76D)
fffff880`0454c000 fffff880`04578000   Ironx64  Ironx64.SYS  Wed Jun 23 20:28:49 2010 (4C22A6C1)
fffff880`01348000 fffff880`01356000   iteatapi iteatapi.sys Wed May 14 02:54:25 2008 (482A8CA1)
fffff800`00bc6000 fffff800`00bd0000   kdcom    kdcom.dll    Mon Jul 13 21:31:07 2009 (4A5BDFDB)
fffff880`017df000 fffff880`017f9000   ksecdd   ksecdd.sys   Mon Jul 13 19:20:54 2009 (4A5BC156)
fffff880`01600000 fffff880`0162b000   ksecpkg  ksecpkg.sys  Fri Dec 11 01:03:32 2009 (4B21E0B4)
fffff880`014af000 fffff880`014c4000   Lbd      Lbd.sys      Tue May 25 03:45:36 2010 (4BFB8020)
fffff880`00c1c000 fffff880`00c60000   mcupdate_GenuineIntel mcupdate_GenuineIntel.dll Mon Jul 13 21:29:10 2009 (4A5BDF66)
fffff880`00f82000 fffff880`00f9c000   mountmgr mountmgr.sys Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`01057000 fffff880`01061000   msisadrv msisadrv.sys Mon Jul 13 19:19:26 2009 (4A5BC0FE)
fffff880`01592000 fffff880`015f0000   msrpc    msrpc.sys    Mon Jul 13 19:21:32 2009 (4A5BC17C)
fffff880`019ed000 fffff880`019ff000   mup      mup.sys      Mon Jul 13 19:23:45 2009 (4A5BC201)
fffff880`018f3000 fffff880`019e5000   ndis     ndis.sys     Mon Jul 13 19:21:40 2009 (4A5BC184)
fffff880`01800000 fffff880`01860000   NETIO    NETIO.SYS    Mon Jul 13 19:21:46 2009 (4A5BC18A)
fffff800`02c4a000 fffff800`03226000   nt       ntkrnlmp.exe Sat Jun 19 00:16:41 2010 (4C1C44A9)
fffff880`0163c000 fffff880`017df000   Ntfs     Ntfs.sys     Mon Jul 13 19:20:47 2009 (4A5BC14F)
fffff880`011d1000 fffff880`011e6000   partmgr  partmgr.sys  Mon Jul 13 19:19:58 2009 (4A5BC11E)
fffff880`00ef3000 fffff880`00f26000   pci      pci.sys      Mon Jul 13 19:19:51 2009 (4A5BC117)
fffff880`018d8000 fffff880`018e9000   pcw      pcw.sys      Mon Jul 13 19:19:27 2009 (4A5BC0FF)
fffff880`00c60000 fffff880`00c74000   PSHED    PSHED.dll    Mon Jul 13 21:32:23 2009 (4A5BE027)
fffff880`00e00000 fffff880`00e3a000   rdyboost rdyboost.sys Mon Jul 13 19:34:34 2009 (4A5BC48A)
fffff880`011a2000 fffff880`011d1000   SCSIPORT SCSIPORT.SYS Mon Jul 13 20:01:04 2009 (4A5BCAC0)
fffff880`019e5000 fffff880`019ed000   spldr    spldr.sys    Mon May 11 12:56:27 2009 (4A0858BB)
fffff880`01073000 fffff880`01199000   sptd     sptd.sys     Sun Oct 11 16:55:14 2009 (4AD24632)
fffff880`04492000 fffff880`0454c000   SRTSP64  SRTSP64.SYS  Tue Jul 27 18:18:25 2010 (4C4F5B31)
fffff880`04578000 fffff880`0458e000   SRTSPX64 SRTSPX64.SYS Tue Jul 27 18:18:31 2010 (4C4F5B37)
fffff880`0142a000 fffff880`0149b000   SYMDS64  SYMDS64.SYS  Mon May 17 21:12:48 2010 (4BF1E990)
fffff880`014c4000 fffff880`01592000   SYMEFA64 SYMEFA64.SYS Thu Jul 22 22:19:55 2010 (4C48FC4B)
fffff880`0458e000 fffff880`045c4000   SYMEVENT64x86 SYMEVENT64x86.SYS Fri Jul 30 19:05:59 2010 (4C535AD7)
fffff880`01a02000 fffff880`01bff000   tcpip    tcpip.sys    Sun Jun 13 23:39:04 2010 (4C15A458)
fffff880`01061000 fffff880`0106e000   vdrvroot vdrvroot.sys Mon Jul 13 20:01:31 2009 (4A5BCADB)
fffff880`011e6000 fffff880`011fb000   volmgr   volmgr.sys   Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`00f26000 fffff880`00f82000   volmgrx  volmgrx.sys  Mon Jul 13 19:20:33 2009 (4A5BC141)
fffff880`00f9c000 fffff880`00fe8000   volsnap  volsnap.sys  Mon Jul 13 19:20:08 2009 (4A5BC128)
fffff880`00e40000 fffff880`00ee4000   Wdf01000 Wdf01000.sys Mon Jul 13 19:22:07 2009 (4A5BC19F)
fffff880`00ee4000 fffff880`00ef3000   WDFLDR   WDFLDR.SYS   Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`01199000 fffff880`011a2000   WMILIB   WMILIB.SYS   Mon Jul 13 19:19:51 2009 (4A5BC117)

Make uninstalling Norton your very next step; then uninstall the hardware associated with Iteatapi.sys. Thirdly, update iaStorV.sys. When dumps do not give us a specific cause or blame a Windows system driver, we have to troubleshoot. Troubleshooting involves eliminating every known potential cause of BSOD's. In your case, Norton and outdated drivers are potential causes. As I stated above, once you get your system stable, you can reinstall Norton and try it again. For now, uninstall it and install MSE. MSE and Windows Firewall will not cause BSOD's.

Four BSODs

kunklebunkle

New member

My Computer

CarlTR6

Antique Senior Member

My Computer

kunklebunkle

New member

My Computer

CarlTR6

Antique Senior Member

My Computer

CarlTR6

Antique Senior Member

My Computer

kunklebunkle

New member

My Computer

CarlTR6

Antique Senior Member

My Computer

kunklebunkle

New member

My Computer

CarlTR6

Antique Senior Member

My Computer

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