Solved Frequent BSOD, bugcheck returns 0x0000009f

[Blueman2]

Having difficulty tracking down the cause of this issue.
Laptop started experiencing BSOD last fall but rarely. Now becoming a daily event.
Found AVAST installed their secure browser and Chrome was installed but never used so removed both.
Found this site and am hoping someone can provide pointers to get rid of the problem.


This laptop is used by my better half and pressure to resolve is increasing.


I see that this bugcheck code is associated with drivers. How do I figure out which one is the issue?

 

[Blueman2]

DM Log Collector zip file

attached DM Log Collector zip file

 

[philc43]

The driver causing the issue is identified in the blocked IRP as e1c62x64.sys (Intel(R) 82579LM Gigabit Network Connection Driver)

0: kd> !irp fffffa800b70e820
Irp is active with 4 stacks 3 is current (= 0xfffffa800b70e980)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
>[IRP_MJ_POWER(16), IRP_MN_QUERY_POWER(3)]
            0 e1 fffffa8009650050 00000000 fffff800032fdc50-fffffa800b075a60 Success Error Cancel pending
	      [COLOR="Red"]Unable to load image \SystemRoot\system32\DRIVERS\e1c62x64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for e1c62x64.sys[/COLOR]
 \Driver\e1cexpress	nt!PopSystemIrpCompletion
			Args: 00016600 00000000 00000006 00000005
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-fffffa800b075a60    

			Args: 00000000 00000000 00000000 00000000

You need to update this driver either from the INTEL download site or the DELL website.

 

[Blueman2]

Thanks very much, I will give that a try and see if it resolves my issues.

 

[Blueman2]

Ok, downloaded latest driver from Dell, version appears to be same as currently installed. 12.6.45.0 I believe

Went ahead and updated anyway. Will observe behavior.
PC runs in a Dell dock on wired ethernet.
Interesting, in Device Manager driver date is Feb 2013, Dell site says driver updated Dec 2018
Dell Support Assistant will not install, errors out with "We encountered an error while validating the catalog file,. This may be due to a lost internet connection."
Other browsing continues with no issues.


Will wait and see but suspect I still have a problem.

 

[philc43]

You might find a more recent driver on the Intel Download site. You can get it to do an automatic check.

 

[Blueman2]

Yep, Intel loaded a new driver. So far so good. Machine seems more stable and network connection is holding strong.
Previously network tray icon would gain a yellow triangle with exclamation point icon. Even with this flag, internet access existed but minor issues were apparent and after some period of time machine would hang then BSOD on reboot.
Thanks for pointing me in the right direction. I will give it a couple days then mark as solved

 

[Blueman2]

Ok been a week now with no BSOD. System seems stable after installing the latest Intel driver for the network adapter. Marking this as solved.
Thanks again for all suggestions.