Solved Frequent BSOD problem

[sweetswing]

I just get my new computer few days ago
I'm now getting a bit chaos now
sometime it just go to blue screen when it is idling

 

[koolkat77]

Avira is not the best antivirus software and also contributes in bsods. Please remove and replace with Microsoft Security Essentials & the Free version of Malwarebytes, update and make full scans separately:

• Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase
• Help protect your PC with Microsoft Security Essentials
• Malwarebytes Free

   Note

:info: Do not start the trial version of MalwareBytes

You may also take a look at:

• Good & Free System Security Combination

------------------------
Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:

• Click on the rb:
• Type CMD on Search
• Left click and Run as Administrator
• Type SFC /scannow - read here

Run Disk Check on your Hard Drive for file system errors and bad sectors on it - read here
------------------------
Reduce the start-up items, Antivirus software is basically whats required.

• Remove Startup Programs in Windows 7
• Clean Startup in Windows 7

------------------------
Make scans with these tools -

• TDSSKiller Rootkit Removal Utility Free Download | Kaspersky Lab US
• Online Virus Scanner Eset

------------------------
Upload a screenshot using:

• CrystalDiskInfo:tip: For how to upload a screenshot or file, read here

Test your Hard Drive(s) by running:

• Hard Drive Diagnostic Procedure

------------------------
Test and Diagnose RAM Issues with Memtest86+:

• RAM - Test with Memtest86+

   Tip

• :info: Pay close attention to Part 3 of the tutorial "If you have errors"
• :tip: Test the RAM with Memtest86+ for at least 7-10 passes. It may take up to 22 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold.

------------------------
Monitor hardware temperature with system monitoring software like Speccy or HWMonitor. Upload a screen shot of the Summary tab as well:

• Piriform - Speccy
• CPUID - HWMonitor

------------------------
Uninstall these two software and their drivers also.

vncmirror.sys Fri Mar 14 23:43:05 2008
VNC Mirror Miniport - VNC Server - RealVNC Ltd.
Driver Reference Table - vncmirror.sys

PxHlpa64.sys Wed Jun 24 05:16:35 2009
Sonic CD/DVD driver (used by many different CD/DVD programs)
Driver Reference Table - PxHlpa64.sys

   Information

Download

and install Revo Uninstaller.

• Opt for "Advanced Mode" and uninstall the software (also delete the leftover registry entries).

BSOD BUGCHECK SUMMARY

[FONT="Lucida Console"]Built by: NOT FOUND
Debug session time: Mon Sep  2 05:31:31.621 2013 (UTC + 6:00)
System Uptime: 0 days 0:19:54.433
BugCheck D1, {1f8000000000, a, 8, 1f8000000000}
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Probably caused by : ntoskrnl.exe ( nt+75b80 )
BUGCHECK_STR:  0xD1
PROCESS_NAME: NOT FOUND
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: NOT FOUND
Debug session time: Mon Sep  2 03:00:18.723 2013 (UTC + 6:00)
System Uptime: 0 days 0:11:56.535
BugCheck 1E, {0, 0, 0, 0}
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Probably caused by : ntoskrnl.exe ( nt+75b50 )
BUGCHECK_STR:  0x1E
PROCESS_NAME: NOT FOUND
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: NOT FOUND
Debug session time: Mon Sep  2 02:47:45.497 2013 (UTC + 6:00)
System Uptime: 0 days 0:02:10.198
BugCheck 3B, {c0000005, fffff9600012f2ed, fffff88009c71e50, 0}
Probably caused by : win32k.sys ( win32k!StoreQMessageExtended+15 )
BUGCHECK_STR:  0x3B
PROCESS_NAME: NOT FOUND
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: NOT FOUND
Debug session time: Mon Sep  2 01:22:58.561 2013 (UTC + 6:00)
System Uptime: 0 days 2:03:48.091
BugCheck 3B, {c0000005, fffff800031ad34b, fffff88002a39c30, 0}
Probably caused by : ntoskrnl.exe ( nt+38f34b )
BUGCHECK_STR:  0x3B
PROCESS_NAME: NOT FOUND
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Sat Aug 31 17:03:07.621 2013 (UTC + 6:00)
System Uptime: 0 days 0:01:25.322
BugCheck 1E, {0, 0, 0, 0}
Probably caused by : partmgr.sys ( partmgr!PmReadWriteCompletion+81 )
BUGCHECK_STR:  0x1E
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Sun Sep  1 05:36:33.634 2013 (UTC + 6:00)
System Uptime: 0 days 2:34:34.446
BugCheck 3B, {c0000005, fffff96000145a3e, fffff88011d1e990, 0}
Probably caused by : win32k.sys ( win32k!memmove+ae )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  explorer.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Sun Sep  1 03:01:25.473 2013 (UTC + 6:00)
System Uptime: 0 days 1:57:22.285
BugCheck D0, {fffff6fb40006000, 2, 0, fffff80002fbe382}
*** WARNING: Unable to verify timestamp for NETwsw02.sys
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Probably caused by : NETwsw02.sys ( NETwsw02+472e )
BUGCHECK_STR:  0xD0
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``[/FONT]

 

[sweetswing]

thanks for the suggestion
sfc found nothing abnormal
chkdsk found nothing abnormal
Hard Drive Diagnostic and Memtest86+ found nothing abnormal

yesterday one blue screen happen saying something beginning with "ati" crashed
is it relative to the display driver?

 

[koolkat77]

Thanks. There seems to be no new dump.
Did you BSOD again?

 

[sweetswing]

it seems okay right now
thanks a lot!

 

[koolkat77]

Thanks for the update.
Do post if they happen again.

 

[sweetswing]

sadly bsod happen again....
looking for help again

 

[koolkat77]

Have you done memtest?

 

[sweetswing]

Have you done memtest?

yes i did Memtest86+ with 7 passes

 

[koolkat77]

Monitor hardware temperature with system monitoring software like Speccy or HWMonitor. Upload a screen shot of the Summary tab as well:

• Piriform - Speccy
• CPUID - HWMonitor
• :info: For how to upload a screenshot or file, read here

 

[sweetswing]

screenshot from idling and gaming

 

[koolkat77]

They look good. Are you overclocking any hardware?

 

[sweetswing]

no...
everything run as default setting

 

[koolkat77]

Alrighty
------------------------
Enable Driver Verifier to see if it catches any misbehaving driver:

• :tip: Driver Verifier - Enable and Disable
• :info: Using Driver Verifier to identify issues with Drivers

 

[sweetswing]

Alrighty
------------------------
Enable Driver Verifier to see if it catches any misbehaving driver:

• :tip: Driver Verifier - Enable and Disable
• :info: Using Driver Verifier to identify issues with Drivers

well...
one post call me to select "Force Pending I/O Requests" but the other post saying don't
is there any difference? (i'm win7 user)

 

[Arc]

Select it, and continue .....

 

[sweetswing]

thanks for the patience
after enabling the driver verifier
it just crash before entering windows
hoping finger out problem this time...

 

[Arc]

The BSOD is not recorded, but you need to do some more things.

Daemon Tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known BSOD causer. Uninstall the program at first. Then download SPTD standalone installer from Disk-Tools.com, and execute the downloaded file as guided below :

• Double click to open it.
• Click this button only:
• 
• If it is grayed out, as in the picture, there is no more SPTD in your system, and you just close the window.

Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.

1. Click on the Start button
2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
3. Select the “Startup” tab.
4. Deselect all items other than the antivirus.
5. Apply > OK
6. Accept then restart.

Let us know the results.

 

[sweetswing]

problem still happen randomly......

 

[Arc]

Uninstall your display driver entirely, using AMD Catalyst Un-install Utility

Then install only the latest WHQL ATI/AMD display driver.
You can get it from the link in our forum, http://www.sevenforums.com/graphic-...alyst-video-driver-windows-7-a.html#post17671, or you may go to AMD Graphics Driver and Software and opt for Automatically Detect and Install the appropriate driver for your card.

During installation, you may opt for advanced installation, and install the display driver only, not the Catalyst Control Center.

During the uninstall and reinstall, accept all the suggested restarts.

Let us know the results.