Fully updated install, MSE, Ask Toolbar was installed, security risk?

AlanQ

New member
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11
Hello there.

My father has a Windows 7 notebook, with nothing but the basics: Firefox (+Plugins), Thunderbird, VLC, Skype, MS Office 2010, SolidWorks, MS Security Essentials, everything updated. However, he told me that last week it began playing a sound like if a usb drive was plugged and Java began asking to update at every boot, he didn't want to update Java by himself, especially because it shows that administration privileges window, but after a few boots he succumbed and clicked to install, I don't know if it has something to do with it, but after that the computer start booting normally and an "Ask Toolbar" was installed on the system. I removed that (using "uninstall a program") as soon as I noticed, and scanned the system with a full MSE scan, nothing was found.
My father is not computer-savvy but he doesn't browse "risk" sites and he spends most of time on Thunderbird, Skype, Office and Firefox browsing Wikipedia and well-known sites on engineering, I have installed Adblock, Noscript, WOT and he almost never browse strange sites, when he does he search for them on Google and always check WOT ratings. On the recent history there are no downloads or unusual sites.
I know that Ask Toolbar is a software installed by malwares and generally 'criminal' stuff, so I'm attentive to any unusual signals like strange processes. I'm not sure if the very Ask Toolbar is a malware/spyware, but I'm beginning to think Ask is a criminal company itself.

Eventually the computer is used for internet banking, so I'm afraid there's some spyware on the system.

Is MSE reliable? I was reading some articles and it seems MSE is a very poor AV, and even free alternatives are better. For instance, pretty much every article agrees that Avast free is fairly superior.
Is there a way to know if the computer is infected? There are some anti-spyware applications on the web, but last time I've ran these they ironically installed malwares.

Sorry about the newbie questions but I'm not a Windows user any longer and the only thing I remember are the infernal viruses and malwares in general contaminating the entire system.

Thank you in advance.
 

My Computer My Computer

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Windows 7 Home Premium 64bitIntel i5 2450m(1x)4GB DDR3 1333MHzNvidia GT 540M
Computer Manufacturer/Model Number
Samsung RF511
OS
Windows 7 Home Premium 64bit
CPU
Intel i5 2450m
Motherboard
Samsung (HM65)
Memory
(1x)4GB DDR3 1333MHz
Graphics Card(s)
Nvidia GT 540M
Sound Card
Onboard High Definition Audio Device
Monitor(s) Displays
1366x768 LCD LED + External Samsung 1366x768 LCD LED
Hard Drives
Internal Western Digital 5400rpm 500GB
External Samsung 5400rpm 500GB (USB 2.0)
PSU
Samsung 1.5A 19V
Case
Stock RF511
Cooling
Stock RF511
Unfortunately, Java has gone the way of many other free programs. They install unwanted crapware on unsuspecting people.

What is the Ask Toolbar?

You could try using the free 30 day trial version of Revo Uninstaller Pro (forced uninstall option) to remove the Ask Toolbar. Another free utility to help remove Ask Toolbar is AdwCleaner by Xplode.

Revo Uninstaller Pro - Uninstall Software, Remove Programs easily, Forced Uninstall

AdwCleaner

As far as whether or not MSE is any good, all I'll say is I use it and haven't been infected. But no anti-malware product is going to be 100% effective 100% of the time. If there was such a thing we'd all be using it. An anti-malware product that is rated high by one testing organization may rate low by another testing organization. That's just the nature of the business. Whatever anti-malware product one chooses to use, I recommend supplementing that product with additional free on-demand scanners just to make sure something didin't slip through.

Malwarebytes

ESET Online Scanner

HitmanPro

SuperAntispyware
 

My Computer My Computer

At a glance

Win 7 Pro 64-bitIntel i5 2.4 Ghz8GB DDR3Intel HD 3000
Computer type
Laptop
Computer Manufacturer/Model Number
Sony Vaio VPCEB47GM Laptop
OS
Win 7 Pro 64-bit
CPU
Intel i5 2.4 Ghz
Memory
8GB DDR3
Graphics Card(s)
Intel HD 3000
Sound Card
IDT High Definition
Monitor(s) Displays
15.6 WGXA Anti-Glare LED
Screen Resolution
1280x800
Hard Drives
640Gb 7200rpm
Antivirus
MSE
Browser
Opera (primary) with IE9 backup
Thank you for your reply.
Hmmm... are you sure all these linked programs are reliable? I'm thinking about running MalwareBytes as it seems quite popular, but I definitely don't want to run all those programs.
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64bitIntel i5 2450m(1x)4GB DDR3 1333MHzNvidia GT 540M
Computer Manufacturer/Model Number
Samsung RF511
OS
Windows 7 Home Premium 64bit
CPU
Intel i5 2450m
Motherboard
Samsung (HM65)
Memory
(1x)4GB DDR3 1333MHz
Graphics Card(s)
Nvidia GT 540M
Sound Card
Onboard High Definition Audio Device
Monitor(s) Displays
1366x768 LCD LED + External Samsung 1366x768 LCD LED
Hard Drives
Internal Western Digital 5400rpm 500GB
External Samsung 5400rpm 500GB (USB 2.0)
PSU
Samsung 1.5A 19V
Case
Stock RF511
Cooling
Stock RF511

My Computer My Computer

At a glance

Windows 10 Pro. 64/ version 1709 Windows 7 Pr...Intel i7-6800K @ 4.3Corsair Platinum 16 gig @2400EVGA GTX 1070 OC
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home made Desktop
OS
Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
CPU
Intel i7-6800K @ 4.3
Motherboard
ASUS X-99 Deluxe II
Memory
Corsair Platinum 16 gig @2400
Graphics Card(s)
EVGA GTX 1070 OC
Monitor(s) Displays
Asus 27" LED LCD/VE278Q
Screen Resolution
1920-1080 or 1280-720 HDMI
Hard Drives
INTEL SSD 730-240 Gb Sata 3.0/
PSU
EVGA Platium 1200W
Case
Phanteks Luxe Tempered Glass 8 fans/ one radiator
Cooling
XSPC/ Water Cooled CPU
Keyboard
Das 4 Professional
Mouse
Logitech M705/MX Anywhere 2-S
Internet Speed
100 mbits
Antivirus
Microsoft Security Essentials/ Malwarebytes Premium 3.0/ SAS
Browser
I.E. 11 default/Firefox/ ISP Time Warner Cable/Spectrum
Other Info
LG BluRay Burner/
Sound system-KLipsch-THX/
Icy Dock ssd Hot Swap bays.
Thank you for your reply.
Hmmm... are you sure all these linked programs are reliable? I'm thinking about running MalwareBytes as it seems quite popular, but I definitely don't want to run all those programs.

All of the links I provided are reliable and the products are reputable. They've all been recommended at various times on Seven Forums. I have all of them on my own computers and run them occasionally just to double check MSE. It's your choice if you want to run one, all, or none. The more scans that are run and come back "no malware found", the more likely it is that the scanned computer is malware free.
 

My Computer My Computer

At a glance

Win 7 Pro 64-bitIntel i5 2.4 Ghz8GB DDR3Intel HD 3000
Computer type
Laptop
Computer Manufacturer/Model Number
Sony Vaio VPCEB47GM Laptop
OS
Win 7 Pro 64-bit
CPU
Intel i5 2.4 Ghz
Memory
8GB DDR3
Graphics Card(s)
Intel HD 3000
Sound Card
IDT High Definition
Monitor(s) Displays
15.6 WGXA Anti-Glare LED
Screen Resolution
1280x800
Hard Drives
640Gb 7200rpm
Antivirus
MSE
Browser
Opera (primary) with IE9 backup
I use and trust malwarebytes.
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64AMD AM2 3.2ghz Dual CoreGSKILL 4GBRadeon HD 7800 2GB
Computer type
PC/Desktop
OS
Windows 7 Ultimate x64
CPU
AMD AM2 3.2ghz Dual Core
Motherboard
MSI 790XT-G45
Memory
GSKILL 4GB
Graphics Card(s)
Radeon HD 7800 2GB
Sound Card
Creative 7.1 Audigy Titanium
Monitor(s) Displays
Dual 22" Acer LCD
Screen Resolution
1680x1050
Hard Drives
WD 1TB
WD 1TB
PSU
Antec 500W
Case
SMILODON RAIDMAX
Keyboard
Microsoft
Mouse
Logitech mx518
Internet Speed
15 mbps
AlanQ,

AdwCleaner, as mentioned above as one of the choices is an excellent program for what you are trying to accomplish:
AdwCleaner Download

It searches for and deletes Toolbars, etc.
 

My Computer My Computer

At a glance

Windows 7 Home Premium
Computer type
PC/Desktop
Computer Manufacturer/Model Number
An ol' eMachines
OS
Windows 7 Home Premium
Internet Speed
Fine for me...I'm retired!
Please don't misunderstand me. I keep on my computer and use all the programs that
marsmimar has recommended. As a mater of fact I recommend all of them myself quiet often to other members. AdwCleaner is another program I use and recommend. It is getting a little hard to find a site for a clean download.
I was just trying to confirm that marsmimar's recommandition of Eset online scan did solve my problem with the Ask Tool Bar. I did not intend to offend anybody. To put it simple; I trust marsmimar and the recommendation he has given.
 

My Computer My Computer

At a glance

Windows 10 Pro. 64/ version 1709 Windows 7 Pr...Intel i7-6800K @ 4.3Corsair Platinum 16 gig @2400EVGA GTX 1070 OC
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home made Desktop
OS
Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
CPU
Intel i7-6800K @ 4.3
Motherboard
ASUS X-99 Deluxe II
Memory
Corsair Platinum 16 gig @2400
Graphics Card(s)
EVGA GTX 1070 OC
Monitor(s) Displays
Asus 27" LED LCD/VE278Q
Screen Resolution
1920-1080 or 1280-720 HDMI
Hard Drives
INTEL SSD 730-240 Gb Sata 3.0/
PSU
EVGA Platium 1200W
Case
Phanteks Luxe Tempered Glass 8 fans/ one radiator
Cooling
XSPC/ Water Cooled CPU
Keyboard
Das 4 Professional
Mouse
Logitech M705/MX Anywhere 2-S
Internet Speed
100 mbits
Antivirus
Microsoft Security Essentials/ Malwarebytes Premium 3.0/ SAS
Browser
I.E. 11 default/Firefox/ ISP Time Warner Cable/Spectrum
Other Info
LG BluRay Burner/
Sound system-KLipsch-THX/
Icy Dock ssd Hot Swap bays.
Those are all legitmate sites. The only thing a user has to be careful of, is "wording" or a pre-checked tool bar and/or Application.

Unfortunately, many of our once 'trusted' apps come with bundled adware ... it's a definite shame that freeware downloaded/apps/programs are allowing the garbage to be bundled with their good names. Apparently this *garbage bundle* is paying more than user donations contribute to the developer.
 

My Computer My Computer

At a glance

Windows 7 Ultimate 32bit SP1Intel(R) Core(TM)2 Quad CPU @ 2.40GHz, 2400 MHz4 GBATI Radeon HD 2600 Pro
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Bruce ... somewhere in his 40's
OS
Windows 7 Ultimate 32bit SP1
CPU
Intel(R) Core(TM)2 Quad CPU @ 2.40GHz, 2400 MHz
Motherboard
INTEL/D975XBX2
Memory
4 GB
Graphics Card(s)
ATI Radeon HD 2600 Pro
Monitor(s) Displays
Samsung SyncMaster 914v
Screen Resolution
1280 x 1024
Hard Drives
2/500GB each ... ST3500630AS ATA Device.
One is not connected
PSU
Rocketfish 700 W
Case
G.Skill Gigabyte Chassis
Keyboard
Standard PS/2 Keyboard
Mouse
Microsoft PS/2 Mouse
Internet Speed
DSL
Antivirus
Avira Internet Security
Browser
IE 11
Other Info
ATI HDMI Audio
I don't think the Ask Tool Bar is malware in and of itself, but Java and some Adobe updates now have a crapware like it that one has to opt out of. You could get by with no Java as I do. I have found I have no trouble viewing or using any site without Java.
 

My Computer My Computer

At a glance

Windows 7 Ultimate X64 SP1Intel i5-2550K, Differing ~4.4-4.8GHz No buil...16GB G.Skill Sniper 1866MHz @ 2133MHz 2x8GBASUS GTX650TIB-DC2OC-2GD5, (650TI Boost)
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home Built Desktop By DataTech
OS
Windows 7 Ultimate X64 SP1
CPU
Intel i5-2550K, Differing ~4.4-4.8GHz No built in GPU
Motherboard
ASUS P8Z68-V PRO/GEN3
Memory
16GB G.Skill Sniper 1866MHz @ 2133MHz 2x8GB
Graphics Card(s)
ASUS GTX650TIB-DC2OC-2GD5, (650TI Boost)
Sound Card
Onboard Realtek 5-1
Monitor(s) Displays
Samsung P2570HD
Screen Resolution
1920x1080
Hard Drives
Samsung 840 Pro 256GB SSD for OS, 500GB Seagate Constellation (Enterprise drive) for Data
PSU
Corsair HX650W
Case
Inwin Dragon Rider
Cooling
Hyper 212 EVO w/two Noctua fans, push-pull, @1300 RPM
Keyboard
E-Z Eyes, bright yellow keys with large characters
Mouse
steelseries SENSEI Laser Pro Gaming
Internet Speed
48-51Mbs Mbs down, 11 Mbs up Xfinity Cable
Antivirus
Norton Internet Security 2013
Browser
IE 10, Opera, Pale Moon if needed
Other Info
4 case fans, LG BluRay-RE, ASUS DVD-RW, Mr. Fusion power supply, 1.21 gigawatts.
I don't think their will ever be enough donations to fill the belly of greed.
 

My Computer My Computer

At a glance

Windows 10 Pro. 64/ version 1709 Windows 7 Pr...Intel i7-6800K @ 4.3Corsair Platinum 16 gig @2400EVGA GTX 1070 OC
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home made Desktop
OS
Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
CPU
Intel i7-6800K @ 4.3
Motherboard
ASUS X-99 Deluxe II
Memory
Corsair Platinum 16 gig @2400
Graphics Card(s)
EVGA GTX 1070 OC
Monitor(s) Displays
Asus 27" LED LCD/VE278Q
Screen Resolution
1920-1080 or 1280-720 HDMI
Hard Drives
INTEL SSD 730-240 Gb Sata 3.0/
PSU
EVGA Platium 1200W
Case
Phanteks Luxe Tempered Glass 8 fans/ one radiator
Cooling
XSPC/ Water Cooled CPU
Keyboard
Das 4 Professional
Mouse
Logitech M705/MX Anywhere 2-S
Internet Speed
100 mbits
Antivirus
Microsoft Security Essentials/ Malwarebytes Premium 3.0/ SAS
Browser
I.E. 11 default/Firefox/ ISP Time Warner Cable/Spectrum
Other Info
LG BluRay Burner/
Sound system-KLipsch-THX/
Icy Dock ssd Hot Swap bays.

My Computer My Computer

At a glance

Windows 7 Ultimate X64 SP1Intel i5-2550K, Differing ~4.4-4.8GHz No buil...16GB G.Skill Sniper 1866MHz @ 2133MHz 2x8GBASUS GTX650TIB-DC2OC-2GD5, (650TI Boost)
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home Built Desktop By DataTech
OS
Windows 7 Ultimate X64 SP1
CPU
Intel i5-2550K, Differing ~4.4-4.8GHz No built in GPU
Motherboard
ASUS P8Z68-V PRO/GEN3
Memory
16GB G.Skill Sniper 1866MHz @ 2133MHz 2x8GB
Graphics Card(s)
ASUS GTX650TIB-DC2OC-2GD5, (650TI Boost)
Sound Card
Onboard Realtek 5-1
Monitor(s) Displays
Samsung P2570HD
Screen Resolution
1920x1080
Hard Drives
Samsung 840 Pro 256GB SSD for OS, 500GB Seagate Constellation (Enterprise drive) for Data
PSU
Corsair HX650W
Case
Inwin Dragon Rider
Cooling
Hyper 212 EVO w/two Noctua fans, push-pull, @1300 RPM
Keyboard
E-Z Eyes, bright yellow keys with large characters
Mouse
steelseries SENSEI Laser Pro Gaming
Internet Speed
48-51Mbs Mbs down, 11 Mbs up Xfinity Cable
Antivirus
Norton Internet Security 2013
Browser
IE 10, Opera, Pale Moon if needed
Other Info
4 case fans, LG BluRay-RE, ASUS DVD-RW, Mr. Fusion power supply, 1.21 gigawatts.

My Computer My Computer

At a glance

Windows 7 Ultimate 32bit SP1Intel(R) Core(TM)2 Quad CPU @ 2.40GHz, 2400 MHz4 GBATI Radeon HD 2600 Pro
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Bruce ... somewhere in his 40's
OS
Windows 7 Ultimate 32bit SP1
CPU
Intel(R) Core(TM)2 Quad CPU @ 2.40GHz, 2400 MHz
Motherboard
INTEL/D975XBX2
Memory
4 GB
Graphics Card(s)
ATI Radeon HD 2600 Pro
Monitor(s) Displays
Samsung SyncMaster 914v
Screen Resolution
1280 x 1024
Hard Drives
2/500GB each ... ST3500630AS ATA Device.
One is not connected
PSU
Rocketfish 700 W
Case
G.Skill Gigabyte Chassis
Keyboard
Standard PS/2 Keyboard
Mouse
Microsoft PS/2 Mouse
Internet Speed
DSL
Antivirus
Avira Internet Security
Browser
IE 11
Other Info
ATI HDMI Audio

My Computer My Computer

At a glance

Windows 10 Pro. 64/ version 1709 Windows 7 Pr...Intel i7-6800K @ 4.3Corsair Platinum 16 gig @2400EVGA GTX 1070 OC
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home made Desktop
OS
Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
CPU
Intel i7-6800K @ 4.3
Motherboard
ASUS X-99 Deluxe II
Memory
Corsair Platinum 16 gig @2400
Graphics Card(s)
EVGA GTX 1070 OC
Monitor(s) Displays
Asus 27" LED LCD/VE278Q
Screen Resolution
1920-1080 or 1280-720 HDMI
Hard Drives
INTEL SSD 730-240 Gb Sata 3.0/
PSU
EVGA Platium 1200W
Case
Phanteks Luxe Tempered Glass 8 fans/ one radiator
Cooling
XSPC/ Water Cooled CPU
Keyboard
Das 4 Professional
Mouse
Logitech M705/MX Anywhere 2-S
Internet Speed
100 mbits
Antivirus
Microsoft Security Essentials/ Malwarebytes Premium 3.0/ SAS
Browser
I.E. 11 default/Firefox/ ISP Time Warner Cable/Spectrum
Other Info
LG BluRay Burner/
Sound system-KLipsch-THX/
Icy Dock ssd Hot Swap bays.
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