Genuine copy of windows forgetting it's been activated

[mkr10001]

This has happened to me a few times but windows sometimes tells me it's not genuine and needs activating. If I go online and validate/activate it sorts it self out but why would it be doing this?

 

[tom982]

Hello mkr10001 and welcome to the forums

Can you make a MGADiag report for us please? The tool can be found here:

http://go.microsoft.com/fwlink/?linkid=52012

Download it, launch it, then press continue. When it finishes, press Copy. Then paste this into your next post for us please

Tom

 

[mkr10001]

Here we go

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-*****-*****-7FPYW
Windows Product Key Hash: UmLRj8gXHLbOxlYxXLkWQ9p6GnY=
Windows Product ID: 55041-090-1838186-86170
Windows Product ID Type: 6
Windows License Type: Volume MAK
Windows OS version: 6.1.7600.2.00010100.0.0.048
ID: {7C027736-7F2E-411F-89A8-048483252434}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000000
Build lab: 7600.win7_gdr.111025-1503
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft

OGA Data-->
Office Status: 109 N/A
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Michael\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{7C027736-7F2E-411F-89A8-048483252434}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-090-1838186-86170</PID><PIDType>6</PIDType><SID>S-1-5-21-760485489-2086096158-1487764585</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Compaq Presario CQ61 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.06</Version><SMBIOSVersion major="2" minor="4"/><Date>20090603000000.000000+000</Date></BIOS><HWID>6AB93607018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7600.16385

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, VOLUME_MAK channel
Activation ID: 9abf5984-9c16-46f2-ad1e-7fe15931a8dd
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 55041-00172-090-183818-03-2057-7600.0000-1462010
Installation ID: 021545033312131942980260095815625286088521909511173865
Processor Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88338[/URL]
Machine Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88339[/URL]
Use License URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88341[/URL]
Product Key Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88340[/URL]
Partial Product Key: 7FPYW
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 03/03/2012 17:11:03

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 12:27:2011 20:10
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: PAAAAAEAAgABAAIAAAACAAAABwABAAEAJJQCpFaKvOx6f1x09mXWFfh+1F+Tj9yywEBsuhDCBjOeQEbK

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            HPQOEM        SLIC-MPC
  FACP            HPQOEM        SLIC-MPC
  HPET            HPQOEM        SLIC-MPC
  BOOT            HPQOEM        SLIC-MPC
  MCFG            HPQOEM        SLIC-MPC
  ASF!            HPQOEM        SLIC-MPC
  SLIC            HPQOEM        SLIC-MPC
  SSDT            PmRef        CpuPm

 

[Golden]

Hi,

Just a quick question : is this for your laptop in your 'My System Spec'?

Regards,
Golden

 

[JMH]

This has happened to me a few times but windows sometimes tells me it's not genuine and needs activating. If I go online and validate/activate it sorts it self out but why would it be doing this?

FYI.

Windows 7 activation error: invalid product key

https://support.microsoft.com/oas/default.aspx?gprid=14019&st=1

Activating Windows 7: frequently asked questions

Genuine Windows - Microsoft Windows

 

[wanchoo]

If your problem has got sorted out then well and good. But if it surfaces again please don't activate over the Net but phone Microsoft, explain your problem and request them to activate.

They shall do it for you gladly and in the process you would have got rid of the problem forever.

This has happened to me a few times but windows sometimes tells me it's not genuine and needs activating. If I go online and validate/activate it sorts it self out but why would it be doing this?

 

[NoelDP]

The report appears to be perfectly normal - but the machine doesn't appear to have been validated recently, and it is using a Volume Liicense Key.
Problems such as yours can be caused by a number of things - possibly a race condition, or possibly the use of registry cleaners.

Nect time it happens, please run another MGADiag report, *while the error is showing* so that we can try and trap it. - note that MGADiag has some repair capabilities, so it may fix the problem itself.

 

[mkr10001]

Hi,

Just a quick question : is this for your laptop in your 'My System Spec'?

Regards,
Golden

Yeah it is

 

[mkr10001]

The report appears to be perfectly normal - but the machine doesn't appear to have been validated recently, and it is using a Volume Liicense Key.
Problems such as yours can be caused by a number of things - possibly a race condition, or possibly the use of registry cleaners.

Nect time it happens, please run another MGADiag report, *while the error is showing* so that we can try and trap it. - note that MGADiag has some repair capabilities, so it may fix the problem itself.

Will do.

I's using a key off MSDN. Are they all VLK's?

 

[NoelDP]

MSDN, or MSDNAA?
MSDN are usually Retail-type Keys, while MSDNAA tend to be Volume Keys

 

[NoelDP]

If your problem has got sorted out then well and good. But if it surfaces again please don't activate over the Net but phone Microsoft, explain your problem and request them to activate.

They shall do it for you gladly and in the process you would have got rid of the problem forever.

Telephone activation does nothing at all that internet activates does not do - and in fact it probably does less, because there is no data exchanged with the activation server except for the confirmation codes.

The only time when Telephone activation is necessary (apart from when an internet connection is not available) is when there is a query over the Key - such as it failing internet activationfor a blocked key with a valid Key, and then you would need to speak to an operator to sort out the mess.


Telephone activation may be required under certain circumstances - such as first-time activation of an OEM Key - but other than that, it's pretty useless at anything except as a first call to a support incident.

I have no idea where people get this idea that telephone activation is a cure-all. Far from it, it tends to do nothing but confuse, and waste everyone's time

In this particular case, as far as I can tell, the problem is almost certainly a race condition, where two or more programs are competing for resources. If one of those programs is the Software Protection Service, then the machine may show a non-genuine message. Usually that will disappear on a reboot, or by validating at www.microsoft.com/genuine/validate .
Unfortunately tracking down the source of such problems tends to be a fruitless exercise, as the very act of looking changes the conditions and it doesn't happen - turn your back for five minutes and BANG, there it is
The good news is that they do tend to sort themselves out over a period, as the system self-optimises its way out of the road-block.