Solved Genuine Win 7, deactivated, can't reactivate, no phone activation

[nic]

Hi all,

I have a problem I've been trying to solve and hope someone can help.

I purchased an Acer desktop which came with Vista but as it was around the time of changeover I got a free upgrade to Win7

I was living in Malaysia but left in July. Before I left I got the local computer shop to check and service the computer as it was much cheaper than where I was going to (Japan).

Shortly after arriving in Japan Win7 deactivated. I contacted MS and they say to contact Acer in Malaysia which I did.

They asked for serial numbers and the Win code on the computer. This is where trouble strikes - the code on the computer is for Vista. After about 3 weeks of going back and forth they finally provide a new 20 digit product ID. However this doesn't work so Acer tell me to use the phone registration. This option won't come up for me, even when trying to fiddle with it using slmgr.vbs, slui.exe and other methods.

I have contacted the computer repair shop too and they have basically brushed me off.

So I now turn to you all and hope you might be able to help me out please. Thanks!

Here is the code.

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-74XYM-BH4JX-XM76F
Windows Product Key Hash: KeYfcvXg/a1Q01x73+f8IL/JC4Y=
Windows Product ID: 00359-112-0000007-85936
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {30E3D31F-C58B-4629-AD49-9A5739C3684F}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130801-1533
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{30E3D31F-C58B-4629-AD49-9A5739C3684F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-XM76F</PKey><PID>00359-112-0000007-85936</PID><PIDType>5</PIDType><SID>S-1-5-21-4141511742-4267930874-2027613719</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire M5800/M3800</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A0</Version><SMBIOSVersion major="2" minor="6"/><Date>20090319000000.000000+000</Date></BIOS><HWID>829E3F07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Tokyo Standard Time(GMT+09:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>7480B9502DF0D86</Val><Hash>oYWOW5ayFE3pZ+jvTpuXYsY64JE=</Hash><Pid>89388-707-8722531-65072</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Input Error: Can not find script file "C:\Windows\system32\slmgr.vbs".

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Not Registered - 0x80070005
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LgAAAAEAAAABAAEAAQACAAAAAgABAAEAln3cBN6NoheIOJD5mog2/MiRxDxMWA==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            031909        APIC1517
  FACP            031909        FACP1517
  HPET            031909        OEMHPET 
  MCFG            031909        OEMMCFG 
  SLIC            ACRSYS        ACRPRDCT
  OEMB            031909        OEMB1517
  GSCI            031909        GMCHSCI 
  AWMI            031909        OEMB1517
  SSDT            DpgPmm        CpuPm

 

[Rawad]

Hi all,

I have a problem I've been trying to solve and hope someone can help.

I purchased an Acer desktop which came with Vista but as it was around the time of changeover I got a free upgrade to Win7

I was living in Malaysia but left in July. Before I left I got the local computer shop to check and service the computer as it was much cheaper than where I was going to (Japan).

Shortly after arriving in Japan Win7 deactivated. I contacted MS and they say to contact Acer in Malaysia which I did.

They asked for serial numbers and the Win code on the computer. This is where trouble strikes - the code on the computer is for Vista. After about 3 weeks of going back and forth they finally provide a new 20 digit product ID. However this doesn't work so Acer tell me to use the phone registration. This option won't come up for me, even when trying to fiddle with it using slmgr.vbs, slui.exe and other methods.

I have contacted the computer repair shop too and they have basically brushed me off.

So I now turn to you all and hope you might be able to help me out please. Thanks!

Here is the code.

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-74XYM-BH4JX-XM76F
Windows Product Key Hash: KeYfcvXg/a1Q01x73+f8IL/JC4Y=
Windows Product ID: 00359-112-0000007-85936
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {30E3D31F-C58B-4629-AD49-9A5739C3684F}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130801-1533
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{30E3D31F-C58B-4629-AD49-9A5739C3684F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-XM76F</PKey><PID>00359-112-0000007-85936</PID><PIDType>5</PIDType><SID>S-1-5-21-4141511742-4267930874-2027613719</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire M5800/M3800</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A0</Version><SMBIOSVersion major="2" minor="6"/><Date>20090319000000.000000+000</Date></BIOS><HWID>829E3F07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Tokyo Standard Time(GMT+09:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>7480B9502DF0D86</Val><Hash>oYWOW5ayFE3pZ+jvTpuXYsY64JE=</Hash><Pid>89388-707-8722531-65072</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Input Error: Can not find script file "C:\Windows\system32\slmgr.vbs".

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Not Registered - 0x80070005
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LgAAAAEAAAABAAEAAQACAAAAAgABAAEAln3cBN6NoheIOJD5mog2/MiRxDxMWA==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            031909        APIC1517
  FACP            031909        FACP1517
  HPET            031909        OEMHPET 
  MCFG            031909        OEMMCFG 
  SLIC            ACRSYS        ACRPRDCT
  OEMB            031909        OEMB1517
  GSCI            031909        GMCHSCI 
  AWMI            031909        OEMB1517
  SSDT            DpgPmm        CpuPm

...

 

[nic]

Thanks, I did previously but they referred me back to Acer.

 

[Rawad]

Thanks, I did previously but they referred me back to Acer.

Acer didn't help you out with your problem?

 

[Teerex]

Hello Nic , have you tried visiting the ************** , They may be able to help you , let me know what happens . Thanks
[/url]

Stop promoting paid commercial remote ''assistance'' which does not come from Microsoft, contrary to what your post seems to suggest. In addition, there is nothing this kind of so called ''support'' can do about activation. They can just rip people off and steal personal information.

Stop right now. I'm also reporting you.

 

[nic]

No Rawad, see above. They provided a product ID then told me to use phone registration. When that didn't work they told me to reinstall the OS. I prefer not to have to do the latter.

I agree with Teerex. It would be good if you could help provide a solution rather than a subtle link impersonating as the MS Tech Center.

 

[Rawad]

Hello Nic , have you tried visiting the Microsoft Tech Center , They may be able to help you , let me know what happens . Thanks
Microsoft Msn - 24/7 Online Support, Microsoft Tech Support, Remote Tech Support for all your devices| FixNow.us

Stop promoting paid commercial remote ''assistance'' which does not come from Microsoft, contrary to what your post seems to suggest. In addition, there is nothing this kind of so called ''support'' can do about activation. They can just rip people off and steal personal information.

Stop right now. I'm also reporting you.

I didn't know that , It won't happen again.

 

[Rawad]

Link's have been removed Teerex.

 

[Teerex]

I agree with Teerex. It would be good if you could help provide a solution rather than a subtle link impersonating as the MS Tech Center.

To get to a solution you should tell us what kind of ''free'' upgrade did you get, from who, and whether you still have the upgrade disc and key. If that upgrade was legitimate, you will reach a happy end no matter what.

The most legal and by-the-book way of solving your problem would be to find a Vista disc for the OEM edition originally provided to you by Acer (Home Premium, I presume), reinstall, let that Vista activate and then do an upgrade clean install with the Windows 7 Upgrade disc.

The tutorial I linked above also provides workarounds for activation of the retail upgrade. Unfortunately, I'm not sure if they would work on a working system.

Let's wait before that for more experienced members of this board to see if any shortcut(s) exist to get to the same end result.

 

[Rawad]

No Rawad, see above. They provided a product ID then told me to use phone registration. When that didn't work they told me to reinstall the OS. I prefer not to have to do the latter.

I agree with Teerex. It would be good if you could help provide a solution rather than a subtle link impersonating as the MS Tech Center.

Alright , I apologies for misleading you to a link instead of providing help. I will see what I can do to help you with your issue without posting links.

again Teerex my bad I should of known what I was posting, wont happen again.

 

[nic]

Thanks Teerex.

Vista was pre-installed with no disk. Shortly after I took delivery I became aware of a free upgrade via the MS website which I took advantage of, so it is genuinee. I am thinking though that when they serviced my computer (which they reformatted without asking me) they may have used a pirate or evaluation version of Windows.

So I have no disk of either 7 or Vista. I do however have the 20 digit product ID - but that doesn't seem to work.

 

[Teerex]

Thanks Teerex.

Vista was pre-installed with no disk. Shortly after I took delivery I became aware of a free upgrade via the MS website which I took advantage of, so it is genuinee. I am thinking though that when they serviced my computer (which they reformatted without asking me) they may have used a pirate or evaluation version of Windows.

So I have no disk of either 7 or Vista. I do however have the 20 digit product ID - but that doesn't seem to work.

Do you have the product keys, both for Vista and the Windows 7 Upgrade? They are the things you need to ultimately succeed. Don't post them here, just confirm you have them - that will help the members who will find ways to help you. I know ways of removing a key from a system and installing a new one, but I'm not sure this would work with an upgrade key and activate successfully.

 

[nic]

I have a W7 product code as well as the Vista code on the computer. Hopefully it will get sorted. I have found contact for Malaysia MS support so maybe I will try them direct.

 

[Teerex]

Yes, try that first - but if you have the keys this can ultimately be sorted out.

Your MGDIAG report looks basically clean - except for the file mismatch and some missing files and the lack of the complete licensing data section - could you please try opening an administrative command prompt and run sfc /scannow?

Also, installing WAT update might get this sorted out - if it is not already installed.

Bear in mind, this is not my area of expertise. I'll call for help.

 

[gregrocker]

The Acer Win7 Upgrade Kits from Vista shipped with a retail OEM Installation DVD with retail Product Key attached. You should have preserved this Product Key as one would preserve any property worth $100+.

If you have the Product Key then it will work. The only reason a retail key which came with a Win7 Upgrade kit which previously worked will not work is because it is being inputted incorrectly.

If it is retail Upgrade (instead of OEM) then it would prompt you if it required the special step in Option 3 of Clean Install with a Upgrade Windows 7 Version. Are you receiving an error message to this effect?

The Product ID in your mgadiag confirms it's retail Win7, but you refer to being issued a new "Product ID" which is only used for sourcing purposes. Are you trying to insert a Product ID instead of a Product Key? These are two different codes.

 

[nic]

Thanks gregrocker, I was always very sure I upgraded via download. So I went searching through some of our unpacked boxes and found the upgrade disk! So will try that now. Fingers crossed.

Thanks Teerex, I ran scannow and it found corrupt files. However it won't let me open the log file to check what it did. WAT update is already installed. I'm hoping this upgrade disk will sort it anyway.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>sfc /scannow

Beginning verification phase of system scan. Verification 100% complete.

Windows Resource Protection found corrupt files and successfully repaired
them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
example C:\Windows\Logs\CBS\CBS.log

The system file repair changes will take effect after the next reboot.

 

[derekimo]

Thanks gregrocker, I was always very sure I upgraded via download. So I went searching through some of our unpacked boxes and found the upgrade disk! So will try that now. Fingers crossed.

Thanks Teerex, I ran scannow and it found corrupt files. However it won't let me open the log file to check what it did. WAT update is already installed. I'm hoping this upgrade disk will sort it anyway.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>sfc /scannow

Beginning verification phase of system scan. Verification 100% complete.

Windows Resource Protection found corrupt files and successfully repaired
them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
example C:\Windows\Logs\CBS\CBS.log

The system file repair changes will take effect after the next reboot.

Try copying the log to the desktop, you should be able to open it then.

The important part I bolded in red there is that it found and fixed the corrupt files.

 

[A Guy]

You can also do OPTION THREE of the SFC tutorial to create the sfcdetails.txt.

A Guy

 

[gregrocker]

Thanks gregrocker, I was always very sure I upgraded via download. So I went searching through some of our unpacked boxes and found the upgrade disk! So will try that now. Fingers crossed.

Is the Product Key with the disk? If you have an install now that needs activation then insert the Product Key which is on the disk packaging for an Acer Upgrade Kit at Computer>Properties "Change Product Key" link.

I'm not sure what the other repairs are about if the issue as you stated in your first post is that an Acer Upgrade Kit upgrade from Vista to Win7 has deactivated. Do you have another thread about performance issues with this install as I don't see them described here.

Are you satisfied with the install you have performance-wise? If not then we can help you do a perfect Clean Reinstall - Factory OEM Windows 7 but if the disk with your Upgrade Kit does not have SP1 then I'd use the one provided in the tutorial instead.

 

[nic]

Copied to desktop and could open - thanks!

Upgrade code from disk accepted.

Will wait to see what the reboot brings. Thanks everyone for your help - far more so than Acer or the computer shop guys.