Getting error code 0x8007042c when trying to start windows firewall

[rbisawa]

Hi guys,

It seems windows won't let me breath easy for long .

Problem description :
==================
I am unable to connect to wired or wireless internet, reason being, I think, is because windows firewall is not starting.
Not sure why this happened but I think its because of a false flash update which might have been a rogue program, ( rootkit kindof though NOT sure ). Also let me tell you that, I frequently use utorrent to download movies, just in case if that might be the root cause.

After going through tons of posts I thought of starting this thread which, I hope turns out to be of genuine help to others as well.

System Specifications :
===================
Dell Inspiron N4010
Windows 7 Home Premium ( 64 bit ) SP1
Antivirus : Microsoft Security Essentials ( nothing else )
Dual boot system along with Ubuntu ( which comes to my rescue time and again )


Tried the following solutions in the given order,
=======================================================================
Solution 1 :
==========
Tried starting the BFE and Windows firewall service manually using admin rights.

Result : Gave error code 0x8007042c

=======================================================================
Solution 2 :
==========
Tried running sfc scannow using admin rights.

Result : Please find attached the screenshot showing the output of sfc scannow & CBS.log file

=======================================================================
Solution 3 :
==========
Tried scanning the entire system using Microsoft Security Essentials.

Result : Didn't detect any viruses/malwares/worms/etc and said PC is protected.

=======================================================================
Solution 4 :
==========
Tried Balon's solution mentioned in this thread >> http://www.sevenforums.com/system-security/202166-unable-start-windows-firewall-2.html

Result : Still couldn't start BFE and firewall services.

=======================================================================
Solution 5 :
==========
Tried TDSSKiller

Result : It did not detect anything

========================================================================
Solution 6 :
==========
Tried running McAfee's RootkitRemover utility

Result : It did not detect anything

========================================================================
Solution 7 :
==========
Tried scanning it using Microsoft Safety Scanner

Result : No issues found

========================================================================
Solution 8 :
==========
Tried scanning using Malwarebytes' Anti-Malware

Result : Please find attached the mbam logs

========================================================================

Please note : I dont have internet access so I can't scan my PC with any tool/utility available online.
But I can download exe files and then install and scan my PC.

After the above failed attempts to resolve the issue I decided to finally seek expert help, since I don't want to format my PC once again. Also please bear with me if this turns out to be one of the dumbest of the issues.

But as of now looking forward to a quick and crisp solution.

Cheers!
RB

 

[VistaKing]

Download these programs from a PC with Internet Access use a USB Flash Drive to move the programs over

*

Farbar Recovery Scan Tool


64-Bit Version OS Farbar Recovery Scan Tool x64 <===== Download Link

Drag the FRST64.exe from the Downloads folder to your Desktop

Right click on FRST64.exe and choose

When the tool opens click Yes on the disclaimer window .

Press Scan button.

FRST will let you know when the scan is complete and has written the FRST.txt to file

   Note

The first time Farbar Recovery Scan Tool is run, it makes also another log Addition.txt

Please upload both logs in your reply.(FRST.txt and Addition.txt)

:note: FRST.txt and Addition.txt will be on the Desktop :note:

* RogueKiller

RogueKiller for 32bit <==== Download Link

RogueKiller for 64bit <==== Download Link

:ar: Click on one of the links above that goes with your Windows 7 bit versions

:ar: Save to the Desktop.

:ar: Close all windows and browsers

:ar: Right click on

and choose

:ar: Press: SCAN

:ar: provide the RKreport.txt (Mode: Scan) in your reply.

*

Farbar Service Scanner

Click here :ar: Farbar Service Scanner to DOWNLOAD

Place file into your desktop

Place a check mark next to the following options

• Internet Services
• Windows Firewall
• System Restore
• Security Center
• Windows Update
• Windows Defender

Press the Scan button

Farbar Service Scanner will create a log, called FSS.txt, on the Desktop. Upload the FSS.txt with your reply

 

[rbisawa]

Update on error code 0x8007042c problem

Hi VistaKing,

Appreciate your quick reply.

Following are the attached logs as requested by you :
=========================================
1. Addition.txt
2. FRST.txt
3. Rkreport.txt
4. FSS.txt

I think there is some problem detected at the registry level, just guessing

Please suggest the way forward.

Cheers!!
RB

 

[VistaKing]

Run RogueKiller again then click on the Proxy tab and click on the Fix Proxy button

Then run AdwCleaner

AdwCleaner

Click here AdwCleaner

:ar: Click on Download Now button

:ar: Save to the Desktop

:ar: Right-click on AdwCleaner.exe and choose

:ar: Click on Delete and confirm the prompt.

:ar: Your computer will be rebooted automatically. A text file will open after the restart.

Upload the log : The log file is at C:\AdwCleaner[Sn].txt

Download Junkware Removal Toolkit

Click here Junkware Removal Tool to download

Drag the JRT.exe from the Downloads folder to your Desktop

Right click JRT.exe and choose

Once done upload the JRT.txt file

 

[rbisawa]

Hi VistaKing,

Please find attached the log files as suggested by you :
===========================================
1. AdwCleaner[S1].txt
2. JRT.txt

Hope this helps.

Cheers!!
RB

 

[VistaKing]

Did you rerun RogueKiller and choose Fix Proxy to fix this ?

[PROXY IE] HKCU\[...]\Internet Settings : ProxyServer (172.16.1.10:8002) -> FOUND

 

[rbisawa]

Hi VistaKing,

Yes I did a re-scan using RogueKiller and clicked on Fix Proxy Button as suggested by you.

Do you want me to re-do it?

Did it not remove the malicious element which it identified pointed out by the logs?

Please let me know.

Cheers!!
RB

 

[VistaKing]

Can you start Windows Firewall ? I don't see any issues looking at the FSS.txt file .

 

[VistaKing]

Open notepad . Inside notepad paste the highlighted text below


@echo off
sc config MpsSvc start= auto
sc start MpsSvc
exit


Click on File select Save As
Location to save to : Desktop
File name: RestoreWindowsFirewallWindows7.bat
Save as type : All Files

Click on Save button

On the desktop right click on RestoreWindowsFirewallWindows7.bat select

once its done restart the PC .

   Note

the command prompt will close on its own

 

[rbisawa]

Hi VistaKing,

I did try to start windows firewall but its giving the same "error 1068: The dependency service or group failed to start"

Also I tried running the bat file & did a restart but still no luck.

What next?...Is the virus so stubborn?

I am losing hope. Don't want to format my laptop again.

Looking forward to something positive.

Cheers!!
RB

 

[VistaKing]

Make sure the BFE service is running.

Open notepad . Inside notepad paste the highlighted text below


@echo off
sc config BFE start= auto
sc start BFE
exit


Click on File select Save As
Location to save to : Desktop
File name: RestoreBFE.bat
Save as type : All Files

Click on Save button

On the desktop right click on RestoreBFE.bat select

once its done restart the PC .

 

[rbisawa]

Hi VistaKing,

Tried starting the BFE using the bat file, still no success

Also tried to start the service manually but its not starting.

Is the driver corrupted in some way due to virus?

Awaiting the next action item.

Cheers!!
RB

 

[VistaKing]

Try this to get the Internet Connection working


Copy and paste the code below into Notepad. To open Notepad, click on rb: . Inside

type notepad and then press <ENTER> button .

@Echo off
pushd\windows\system32\drivers\etc
attrib -h -s -r hosts
echo 127.0.0.1 localhost>HOSTS
attrib +r +h +s hosts
popd
ipconfig /release
ipconfig /renew
ipconfig /flushdns
netsh winsock reset all
netsh int ip reset all
cls
echo Script finished.
pause
del %0

In Notepad, click File and then Save. Type reset.bat inside file name section . Change Save as Type to All Files, and then save the file to your desktop. After the file is saved, right click on the RESET.bat choose

. Once it's finished running, restart your computer. Check to see if your Internet connection is restored.

 

[rbisawa]

Hi VistaKing,

Tried restoring Internet connection again no success

Its just not detecting any wireless connections and also not starting firewall.

Anything else you want me to try?

Cheers!!
RB

 

[VistaKing]

Open up the Device Manager .

click on rb: right click on Computer select Manage. If you get a User Access Control window click on the Yes button . Once Computer Management opens up click on Device Manager on the left hand side.

Do you have any :warn: symbols ?

 

[rbisawa]

Hi VistaKing,

Yes there are a lot of "!" symbols under Network Adapters.

Please find attached the screenshot showing the same.


Cheers!!
RB

 

[VistaKing]

There is your reason why you have no Internet . You would need to download the drivers for those items .

 

[rbisawa]

Hi VistaKing,

How and from where do I download the drivers?

How were they lost? Did it happen due to some virus?

Feeling slightly better.

Cheers!!!
RB

 

[VistaKing]

What is the model of your laptop ?

 

[rbisawa]

Hi VistaKing,

System Specifications :
===================
Dell Inspiron N4010
Windows 7 Home Premium ( 64 bit ) SP1
Antivirus : Microsoft Security Essentials ( nothing else )
Dual boot system along with Ubuntu

Cheers!!
RB