Getting Random BSOD (IRQL_GT_ZERO_AT_SYSTEM_SERVICE)

[MechD]

Hi,

I started getting some BSOD a couple of months ago. The first time in March, second time in April and then suddenly twice this week. Always happening while surfing the web.

There was a bunch of BSOD before in February, but it was related to the latest version of Norton Security.
I replaced it with Bit Defender.

Hope you can help me with this. I uploaded the file from the DM Log Collector.

Thanks!

 

[axe0]

Please run the DM Log Collector again and upload a new zip, the current uploaded one misses several logs.
You could check if there are

1. 18 .txt,
2. 1 .nfo,
3. 1 or more .dmp,

files present, if this is the case then all logs are present
If there are a few missing, no problem as we can get them manually if required

 

[MechD]

Here is the new file. Looks like some of the files are still missing.

Just let me know how to get these and I will upload them.


Thanks

 

[axe0]

Run this command in an admin command prompt, it'll create some files on the desktop. Select the files, copy them to a zip file and upload the zip.

copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\"&dxdiag /t %Temp%\dxdiag.txt&copy %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\SFdebugFiles\"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt" &msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&net start > "%USERPROFILE%\Desktop\services.txt"&REM wmic startup list full /format:htable >"%USERPROFILE%\Desktop\startup.html"&wmic STARTUP GET Caption, Command, User >"%USERPROFILE%\Desktop\startup.txt"

Files that are created:

• *.dmp,
• dxdiag.txt,
• hosts.txt,
• systeminfo.txt,
• drivers.txt,
• msinfo32.nfo,
• eventlog.txt,
• uninstall.txt,
• installed.txt,
• services.txt,
• startup.txt

 

[MechD]

New files are attached.

The dxdiag.txt and startup.txt did not get created. I ran the command twice.

Do you think you can do without these?

 

[axe0]

Do you still use Norton or is this only a shortcut? Asking, because 2 AV's is in a single word conflicting.

Start Menu\Programs\Bitdefender 2017	Public:Start Menu\Programs\Bitdefender 2017	Public
Start Menu\Programs\Norton	PC-de-Marie-Jo\Marie-Jo:Start Menu\Programs\Norton	PC-de-Marie-Jo\Marie-Jo

 

[MechD]

I'm not using Norton anymore on this machine. These are just shortcuts.
It was uninstalled in February because the latest update caused BSOD during the PC boot.

 

[axe0]

Check Bitdefender for updates,
- the most recent version is 21.0.25.84,
- the installed version is 21.0.23.1101

Bitdefender has a history with this crash

PROCESS_NAME:  vsserv.exe

 

[MechD]

I have the latest version. It's set on automatic updates, and it got updated after I created all these files this morning.

 

[axe0]

With what language is Bitdefender installed?

 

[MechD]

French

 

[axe0]

According to the french part of the support forum, the most recent version for french is 21.0.24.53, please check again.
Link: Bitdefender 2017 - Mises Ã* Jour Produit (changelog) - Produits Bitdefender 2017 - Bitdefender Forum

 

[MechD]

There is a file called "productversion" in the BitDefender folder. It's dated from May 3rd, and the version is really 21.0.25.84.

That post on the French forum is from March 10. The latest version is from end of April.
I'm not sure the language makes a difference for the product version.

 

[axe0]

The language does make a difference for the product version, because they are less often updated than the english version.

In the past I had a complaint that Bitdefender wasn't updated in a long time, the support team explained to me that I had to either install the english version of Bitdefender or wait for updates for the dutch version.

I can't explain in another way why the french version isn't the same as the english version.

 

[MechD]

I finally found the product info section. It's really the most recent version.

View attachment 398594

 

[axe0]

Then I have to suggest to either repair, reinstall or remove Bitdefender.

 

[MechD]

You seem convinced that BitDefender is the culprit.

 

[axe0]

Bitdefender is the culprit, I've seen the dumps

 

[MechD]

Well, then I guess I should pick another anti-virus (again...).

Anyone in particular you would suggest?

 

[axe0]

I personally use Bitdefender.

I would not suggest Avast, AVG, McAfee and Avira. First 3 aren't very reliable per my experience + all mentioned are to my experience the AV's that cause the most BSODs relativily speaking.