Solved Headphone not working

[valdarma77]

Hi all I am new to this forum. My problem I need help with My head phones will not work I have tried win 8.1 and win 10 same problem I have reloaded windows seven my preferred OS I have cheched Device manager no problems shown in there. I am left scratching my head Any help would be great thanks all

 

[Paul Black]

Hi valdarma77,

Welcome to SevenForums!

My problem I need help with My head phones will not work I have tried win 8.1 and win 10 same problem I have reloaded windows seven my preferred OS I have cheched Device manager no problems shown in there.

Have you tried sourcing the PDF for the headphones and looking in the faults/diagnostics section?

 

[valdarma77]

Thank you Paul I have been on the makers website went through the tet set which included using a diferent laptop. they worked fine on that on so I checked that laptop the same two files that I have in my device manager were there so this is whereI am. I do I source the Pdf for my head phonesI am not very techie. but I try to follow all advice given.

 

[Paul Black]

Hi valdarma77,

My problem I need help with My head phones will not work I have tried win 8.1 and win 10 same problem.

Here you are saying that they DON'T work on Win 8.1 and Win 10.

I have been on the makers website went through the tet set which included using a diferent laptop. they worked fine.

So you are saying that they WORK on a different laptop. Is that laptop a Win 7 laptop?

Please do this . . .

Under the heading msinfo32 [MS System Information] - Problem Devices . . ., please run MS_Info32_Find_Problem_Devices.bat, Option [2] and [x] from here => BATCH PROGRAMS [Standalone] and then upload the results using the tutorial at the bottom of the above link [Upload to SevenForums . . .] and someone will look at it for you.

I hope this helps!

 

[valdarma77]

Yes the laptop used is only five months old it came wit windows ten head phones worked. I loaded win seven the head phones worked I have this morning I loaded win seven the hed phones worked I have ro noeloaded the original OS on it and the headphones work. So the problem is my Lenovo. My neibhour says it could be Mechanical. if not changing the mothrboard is a no no. I will try batch programs mentioned.

 

[Paul Black]

Hi valdarma77, run my batch script as per post #4.

 

[valdarma77]

I hd to go to the hospital yesterday afternoon for yearly check up so I wil now continue first today i went into device manager and found the Audio input and output file is missing I tried down loading and installing Realtek hd audio R2 82 driver but nothing happened. do I need to reinstall win 7 OS?

 

[Paul Black]

Hi valdarma77,

I went into device manager and found the Audio input and output file is missing I tried down loading and installing Realtek hd audio R2 82 driver but nothing happened. do I need to reinstall win 7 OS?

A re-installation is a bit drastic at this stage!

Run my batch script as per post #4.

You say the laptop is a Lenovo?

Run the built-in troubleshooter . . .

[1] Click Start => type Troubleshoot.
[2] Select Troubleshoot from the list of results.
[3] Select Playing Audio => run the troubleshooter.

I hope this helps!

 

[Paul Black]

Hi valdarma77,

I would definately check the Playback Devices under Sound Properties and make sure that it is set as the default playback device.

Click Start => Control Panel => Sound => Playback Devices tab.

What is the model number of the Lenovo and is it running Windows 7?

I hope this helps!

 

[valdarma77]

I am trying what you suggest I caan't get any joy from bath as in advice 4 trouble shoot did not work I am going to try youre last advice. My Lenovo model is Z70 80 80FG

 

[Paul Black]

Hi valdarma77,

I am trying what you suggest I caan't get any joy from bath as in advice 4 trouble shoot did not work I am going to try youre last advice. My Lenovo model is Z70 80 80FG

I don't know why my batch script didn't work, it has done for everybody else!

[1] I found this that I think might help => Troubleshooting audio issues.

[2] If the above doesn't help, I have checked the Lenovo website for a more upto date sound driver. It can be found here => Realtek High Definition Audio Driver for Windows 7 (32-bit, 64-bit).

IMPORTANT: Create a manual System Restore Point BEFORE doing [2] above.

I hope this helps!

 

[valdarma77]

Paul I have tried everything bothing seem to work. I have had a thought six weeks ago I installed crucial 750 Gb SSD. I did not have a copy Of Lenovo win 7 home But I did have a back up usb. When i tried to install the back up the stick was unreadable. So I loaded win 7 ultimate an HP copy. Lenovo will not allow a recovery media down load for this unit because it is older than 2015. I think my laptop needs to load files from recovery This is just a thought.

 

[Paul Black]

Hi valdarma77,

Paul I have tried everything nothing seem to work.

Did you look at the two links I posted in Post #11?

Yes the laptop used is only five months old it came wit windows ten head phones worked. I loaded win seven the head phones worked I have this morning I loaded win seven the hed phones worked I have ro noeloaded the original OS on it and the headphones work. So the problem is my Lenovo.

I have had a thought six weeks ago I installed crucial 750 Gb SSD. I did not have a copy Of Lenovo win 7 home But I did have a back up usb. When i tried to install the back up the stick was unreadable. So I loaded win 7 ultimate an HP copy. Lenovo will not allow a recovery media down load for this unit because it is older than 2015. I think my laptop needs to load files from recovery This is just a thought.

MGADiag - Check If Your Version Of Windows Is Genuine

The MGADiag Tool provides detailed information about the Microsoft Genuine Advantage components and settings on your system. The MGADiag.exe can be used to analyze and troubleshoot a non-genuine notification issue you may be experiencing.

Download the MGADiag Tool [direct download] => MGADiag Tool. Run the MGADiag.exe and click Continue. It will immediately tell you if your version of Win 7 is Genuine or not.

The MGADiag Tool however, does not automatically create a log file. What you can do though, is either . . .

[1] Click the COPY button and PASTE the results into your post [preferable].
[2] Click the COPY button and PASTE the results into notepad and SAVE it. Then UPLOAD the file.

I hope this helps!

 

[Paul Black]

Hi valdarma77,

This is this thread so far . . .

[1] Headphones didn't work in Win 7, Win 8.1, Win 10.
[2] You reinstalled Win 7.
[3] No yellow triangles in Device Manager.
[4] They worked on a different laptop.
[5] Checked that the same files were on the laptop that worked and the laptop that doesn't.
[6] You ran MS_Info32_Find_Problem_Devices.bat and NO ERRORS were found.
[7] You went into the Device Manager and found that the Audio input and output files were missing.
[8] You downloaded and installed the Realtek HD Audio R2 82 driver but it didn't work.
[9] You tried running the Playing Audio/Devices troubleshooter but it didn't work.

There is a conflict with numbers 5 & 7!

I must admit, I am a bit confused now, especially considering the two quotes I posted in my previous post.

If you installed Win 7 on a Win 10 [5 months old] computer, you would have needed to include the appropriate drivers [USB, Motherbourd, Chipset etc]. This is because Win 7 doesn't natively support the newer type of hardware etc.

I hope this helps!

 

[valdarma77]

I have had my laptop checked and found it to be fine the fault could be when the laptop was produced software installed was preset which the engineer thinks had a section for the In/out driver to recognise for each service namely sound video etc so the audio out (headphones0 would need to be on a copy of windows from LENOVO the JBL speakers of which Dolby audio uses need something n .ot supplied by Microsoft only Lenovo that's his only reason he can see. normally WIn 7 loads drivers he says.

 

[Paul Black]

Hi valdarma77,

I have had my laptop checked and found it to be fine the fault could be when the laptop was produced software installed was preset which the engineer thinks had a section for the In/Out driver to recognise for each service namely sound video etc so the audio out (headphones) would need to be on a copy of windows from LENOVO the JBL speakers of which Dolby audio uses need something not supplied by Microsoft only Lenovo that's his only reason he can see. Normally WIn 7 loads drivers he says.

So you need the audio driver from Lenovo!

Out of interest, did you install the driver I posted in post #11? . . .

[2] I have checked the Lenovo website for a more upto date sound driver. It can be found here => Realtek High Definition Audio Driver for Windows 7 (32-bit, 64-bit).

I hope this helps!

 

[valdarma77]

thankk you Paul yes I downloaded the realtek driver. I will try the link you posted .

 

[valdarma77]

I downloaded and installed the driver I think I need coxent drivr but can't find one to work I looked in the manual it mentions sound system driver coxent

 

[valdarma77]

I. The copy of win 7 had the key to install and activate on line

 

[valdarma77]

sorry for all the typos I mean conexent smart audio