New MS headphones not working

AaLF

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Can't get anything out of the new headfones on the Win7 PC. They work fine on mine in Win10.
New headfones are selected & enabled & set as default sound in Sound Control Panel.
Plug in the old headfone & there is sound. Connection on both is USB.
Troubleshooting says all is fine.
 

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Computer type
PC/Desktop
Computer Manufacturer/Model Number
Generic - custom build
OS
Microsoft Windows 7 HomePremium 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM)2 Duo CPU E4500 @ 2.20GHz
Motherboard
Gigabyte Technology Co., Ltd. EP35-DS3P
Memory
8Gb
Graphics Card(s)
NVIDIA GeForce GT 710
Sound Card
(1) USB Audio Device (2) USB Audio Device (3) NVIDIA Hig
Monitor(s) Displays
older 21" thinkvision brand?
Screen Resolution
1680 x 1050
Hard Drives
WDC WD5000AAKS-22A7B0 ATA Device
ST3500418AS ATA Device
ST3320813AS ATA Device
PSU
ANTEC NEO ECO 520W
Case
generic tower
Cooling
couple of 4" fans
Keyboard
logitech k220
Mouse
logitech 305
Antivirus
malwarebytes premium
Browser
FireFox + opera
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