Solved Help and Support can't go online.

[Lefteris]

Hi

Windows Help and Support can't connect online for Help. Offline works.
Even if I go in the bottom right corner and select Get online Help, it never connects.
I have sometime to use it but I remember it worked quite a while ago.
I tried sfc scan but didn't help.
Do you have any suggestions?

Thanks

 

[andrew129260]

Can you access the internet normally? Do you maybe have a firewall that is blocking this?

 

[Lefteris]

Internet works ok. I tried also with all firewall/av off and still same thing. Nothing blocks it.

 

[ThrashZone]

Shut down your machine, Unplug-Hold the power button down for 30/45 seconds (Power Drain)
Power up and Tap the F8 key continuously until you see a black page with white text,
Use the down arrow key to toggle to safe mode with networking/ hit the enter key.
Login as usual

Safe mode and with networking,
http://www.sevenforums.com/tutorials/69585-safe-mode.html

 

[Lefteris]

Then? How does that help?

 

[ThrashZone]

Sorry I don't know who your replying to ?
Safe mode with networking only loads a minimal set of drivers and applications/ designed for infected systems.
The (power drain) is for highly effected systems.

 

[indianacarnie]

Actually..... I'm having the same"problem". "You're not connected to online Help, which shows you our latest content. Check your Internet connection, and then try to connect to online Help again. If you still see this message, the online Help service might be temporarily unavailable." Is what I'm getting from them. How long has this been going on for you? I'm assuming this is temporary but have you been to MS's Fixit center? Heres a link : http://support.microsoft.com/fixit/

 

[Lefteris]

@ThrashZone , I replied to you. I see no relevance in the solution you offer. Thanks anyway. My system isnt infected.
@indiacarnie, I just found out. If others have this too, maybe its MS server then.

 

[ThrashZone]

Actually..... I'm having the same"problem". "You're not connected to online Help, which shows you our latest content. Check your Internet connection, and then try to connect to online Help again. If you still see this message, the online Help service might be temporarily unavailable." Is what I'm getting from them. How long has this been going on for you?

That's a good point,
If you can't get an internet connection with safe mode with networking I'd also suspect an isp problem.
Cheers for jumping to the next trouble shooting step

 

[Lefteris]

@indiacarnie i went to fixit site, no solution.
@ThrashZone My isp and internet works fine.

 

[indianacarnie]

Yes my net connection is fine now too, but still getting that message. I suspect MS servers. Try again every 15 minutes or so for awhile....... maybe it'll clear up.

We have many fine tutorials here ......... whole pages of results for internet connection problems. If your problem is just for that specific website, I'd say it was not local to you or your machine

 

[ThrashZone]

@ThrashZone My isp and internet works fine.

I'm sorry I wasn't sure exactly where you were accessing this Get online help link from,
I have no idea why it's dysfunctional, but I did finally find where it was lol,
Cheers.

 

[Lefteris]

I'm sorry I wasn't sure exactly where you were accessing this Get online help link from,
I have no idea why it's dysfunctional, but I did finally find where it was lol,
Cheers.

It works? You can get online help?

 

[ThrashZone]

No I can confirm the link does nothing/ No errors and doesn't seem like it's active at all,
Microsoft often shifts links to different content,
I've never found any helpful content when it did work just circular link bouncing.

 

[Lefteris]

Ok thanks.

 

[Indianatone]

Hi Lefteris. I have three windows 7 machines in front of me and they are all the same. On-line help is not working. Should replace that with a link to Seven Forums. Microsoft's problem not yours.

 

[Lefteris]

Good to hear. Thanks for your help Indianatone!

 

[andrew129260]

Yup down for me too. When i posted earlier though asking you my first question, mine was working. Just checked now and its not. Its def. down like others have stated.

 

[mohavepc]

Their probably trying to save server space and decided that windows seven help feature was a waste of space. (which it was in many ways). And so goes the all mighty push to Windows 8. I have found that many of the windows 7 resources on Microsoft are missing now. Just like pulling the plug on non vulnerable gadgets even though a small percentage were able to be compromised.

 

[Lefteris]

Now it goes online.