Help and support wont load

[boohbah]

I keep getting this when i try to open help and support on my desktop pc

Any ideas, i had it about a week ago and did a system restore but its back and i dont know why its happening.

 

[Capt.Jack Sparrow]

Hello Mate,

Check this article I cannot open Help files that require the Windows Help (WinHlp32.exe) program

Hope this helps,
Captain

 

[boohbah]

thanks CJ ,funnily enough i had just finished reading it when i checked my thread and saw your post.
from what i can make of the article is that i have to use winhlp32. exe
but i dont think that is what is needed here ,at least im not sure as help and support should just open when clicked via start and then allow me to search for help topic,
it wont.

 

[Capt.Jack Sparrow]

Hello,

Run SFC /SCANNOW and if that works. Check this thread http://www.sevenforums.com/general-discussion/97849-help-support-not-working-2.html

Hope this helps,
Captain

 

[boohbah]

thanks Cjack.
ok there seems to be a solution there, problem now is im on laptop now as desktop is off and tv /monitor been hijacked by family watching a movie so i shall have to try sort it out tomorrow, thanks for the thread link, i couldn't find it when i did a search before i started my thread

 

[Jacee]

Open a command and type helpctr ... hmm, nope that doesn't work

 

[boohbah]

to be honest whats puzzling is that after the first time i noticed it woudnt start i did a system restore and that fixed it,it ran fine as it always has. so what is stopping it again perhaps its corrupt and fsc will help .
I should mention i had to do a startup repair about a week ago and that may have some baring on it. so i guess sfc tomorrow .
as the issue is on desktop pc and im on laptop at present.

 

[Jacee]

Found something here .... I cannot open Help files that require the Windows Help (WinHlp32.exe) program

 

[boohbah]

thats a popular link jaycee , see post #2
thank you for finding it though!

 

[Jacee]

Man! .... I need some new eyes

 

[boohbah]

join the club . i could do with my 32" waist back. (cue Dennis abuse !)

 

[boohbah]

OK. i ran sfc/scannow. i was reluctant to do this in the first place as i knew it would wipe my customizations,however as i use 7tsp to customize its not a big deal to redo.
so i ran sfc it brought back the help and support, then i ran 7tsp to re customize and after that checked help and support ,yup its back it wont run. so for some reason it has something to do with the 7tsp or the customization
will play around and see if i cant get them both working the way they both used to.

 

[boohbah]

well ive spent a couple of hours messing with this, most of the time restoring and waiting on reboots etc,
its not possible for me to run 7tsp and have my theme with the help and support being able to start normally. when i have more time i will theme the pc without using 7tsp and see if help and support works then. it used to( im convinced it did) ,help and support isnt something i use much but its a good resource particularly if looking for a solution for someone on the forum,
so for now i live without it as i like my theme more.
thanks all for input

 

[Capt.Jack Sparrow]

Glad that you found the problem. Me neither i look at Microsoft Support document for help rather than the Help and Support

 

[mitchell65]

Man! .... I need some new eyes

Should have gone to Specsavers. Ask Julian to explain, I'm off to bed!