Help Blue Screen of Death

[77paula]

Hi - I'm new to the forum and was hoping if someone could help me with a problem I have. When I am using Itunes or Spotify, after a while I get a blue screen error. The pc freezes and then crashes. When I restart I get the following error:

[FONT=&quot]Problem signature:[/FONT]
[FONT=&quot] Problem Event Name: BlueScreen[/FONT]
[FONT=&quot] OS Version: 6.1.7600.2.0.0.768.3[/FONT]
[FONT=&quot] Locale ID: 2057[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]Additional information about the problem:[/FONT]
[FONT=&quot] BCCode: 116[/FONT]
[FONT=&quot] BCP1: FFFFFA80082474E0[/FONT]
[FONT=&quot] BCP2: FFFFF88004C4A490[/FONT]
[FONT=&quot] BCP3: FFFFFFFFC000009A[/FONT]
[FONT=&quot] BCP4: 0000000000000004[/FONT]
[FONT=&quot] OS Version: 6_1_7600[/FONT]
[FONT=&quot] Service Pack: 0_0[/FONT]
[FONT=&quot] Product: 768_1[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]Files that help describe the problem:[/FONT]
[FONT=&quot] C:\Windows\Minidump\020510-22323-01.dmp[/FONT]
[FONT=&quot] C:\Users\Paula\AppData\Local\Temp\WER-57236-0.sysdata.xml[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]Read our privacy statement online:[/FONT]
[FONT=&quot] [/FONT][FONT=&quot]http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409[/FONT][FONT=&quot][/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]If the online privacy statement is not available, please read our privacy statement offline:[/FONT]
[FONT=&quot] [/FONT][FONT=&quot]C:\Windows\system32\en-US\erofflps.txt[/FONT]


I have been trying to figure this one out myself but it keeps happening - I have also downloaded the latest driver for my nvidia geforce graphics card.



I am running windows 7 home 64bit.



Thanks!
[FONT=&quot][/FONT]

 

[zigzag3143]

Hi - I'm new to the forum and was hoping if someone could help me with a problem I have. When I am using Itunes or Spotify, after a while I get a blue screen error. The pc freezes and then crashes. When I restart I get the following error:

[FONT=&quot]Problem signature:[/FONT]
[FONT=&quot] Problem Event Name: BlueScreen[/FONT]
[FONT=&quot] OS Version: 6.1.7600.2.0.0.768.3[/FONT]
[FONT=&quot] Locale ID: 2057[/FONT]

[FONT=&quot]Additional information about the problem:[/FONT]
[FONT=&quot] BCCode: 116[/FONT]
[FONT=&quot] BCP1: FFFFFA80082474E0[/FONT]
[FONT=&quot] BCP2: FFFFF88004C4A490[/FONT]
[FONT=&quot] BCP3: FFFFFFFFC000009A[/FONT]
[FONT=&quot] BCP4: 0000000000000004[/FONT]
[FONT=&quot] OS Version: 6_1_7600[/FONT]
[FONT=&quot] Service Pack: 0_0[/FONT]
[FONT=&quot] Product: 768_1[/FONT]

[FONT=&quot]Files that help describe the problem:[/FONT]
[FONT=&quot] C:\Windows\Minidump\020510-22323-01.dmp[/FONT]
[FONT=&quot] C:\Users\Paula\AppData\Local\Temp\WER-57236-0.sysdata.xml[/FONT]

[FONT=&quot]Read our privacy statement online:[/FONT]
[FONT=&quot]http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409[/FONT]

[FONT=&quot]If the online privacy statement is not available, please read our privacy statement offline:[/FONT]
[FONT=&quot]C:\Windows\system32\en-US\erofflps.txt[/FONT]


I have been trying to figure this one out myself but it keeps happening - I have also downloaded the latest driver for my nvidia geforce graphics card.



I am running windows 7 home 64bit.



Thanks!

hi and welcome

these are obvious, your video driver.

I would download and install a fresh copy
run a system file check
type cmd in search>right click and run as admin>sfc /scannow

If you are overclocking stop

Ken

020110-16130-01.dmp    2/1/2010 9:32:28 PM        0x00000116    fffffa80`043e04e0    fffff880`0763d490    ffffffff`c000009a    00000000`00000004    dxgkrnl.sys    dxgkrnl.sys+5cef8                    x64        C:\Users\K\Desktop\minidump\020110-16130-01.dmp    2    15    7600    
020210-26722-01.dmp    2/2/2010 8:58:14 PM        0x00000116    fffffa80`03d464e0    fffff880`04cc8490    ffffffff`c000009a    00000000`00000004    dxgkrnl.sys    dxgkrnl.sys+5cef8                    x64        C:\Users\K\Desktop\minidump\020210-26722-01.dmp    2    15    7600    
020510-22323-01.dmp    2/5/2010 8:10:58 PM        0x00000116    fffffa80`082474e0    fffff880`04c4a490    ffffffff`c000009a    00000000`00000004    dxgkrnl.sys    dxgkrnl.sys+5cef8                    x64        C:\Users\K\Desktop\minidump\020510-22323-01.dmp    2    15    7600

 

[77paula]

Hi thanks for the advice - I installed a fresh copy of the driver and ran the system scan which said that 'windows resource protection did not find any integrity violations'. The pc seems to be running ok now so thank you and if it happens again then I will repost!!

Thanks again

 

[77paula]

Hi

So it seems that my pc is still getting the blue screen error! Any other ideas about what I can do to fix it would be greatly appreciated. New dump files have been added.

Thanks in advance!

 

[usasma]

Procedures for the STOP 0x116 error: http://www.sevenforums.com/crash-lo...op-0x116-video_tdr_error-troubleshooting.html

Basically what it says is:
- try new drivers (you've done that)
- if it's a desktop, open the case and ensure that your fans are working, that air is getting to the video card and it's cooler (for a laptop, blow it out with canned air). Try pointing a house fan into the case to see if that improves things.
- if all of that doesn't help, then it's time to replace the video card.

This free stress test should confirm that it's an issue with the video card at that point:

Try this free video stress test: FurMark: Graphics Card Stability and Stress Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net

FurMark Setup:
- If you have more than one GPU, select Multi-GPU during setup
- In the Run mode box, select "Stability Test" and "Log GPU Temperature"
Click "Go" to start the test
- Run the test until the GPU temperature maxes out - or until you start having problems (whichever comes first).
- Click "Quit" to exit