Help! Factory Reset Computer, Screen Went Black

[zomboromano]

I used Windows 8 recovery manager to wipe my computer. I had several viruses so it seemed like the best way.

my screen went Black when the process started and now it won't come back on.

My video card is a different one besides what came with the computer.

I sold the old video card to a friend, so the only graphics I have is the new I bought a while back. It should be an ATI RADEON. 5700 I believe.

I'm guessing the driver got deleted, and with no internet to search for drivers and no vision of the screen I seem screwed.

Are there any ways out of this one?



Thanks,

Zach

 

[zomboromano]

I should have an HP Envy desktop of some sort with an i5 processor.

When I boot up I can't see the mouse or anything. The only spot on the computer to plug my monitor into is my video card. No extra video spot

I tried putting the graphics card cd in hoping somehow it could do something but my cd drive won't open. I'm assuming I can open it during the boot process but not after the boot

 

[badger906]

windows has built in vga drivers that will work with any card regardless. plus pre windows loading no drivers are used as its all controlled by the bios.
when you turn the computer on do you get any visuals such as the usual bios splash screen?

also whats your definition of "boot" booting is the completion of checks ect which then leads onto windows loading.
if this doesnt happen its not sucessfully booting.

are you getting any additional beeps well booting? one is normally the most common to suggest all is ok.

if you can see the bios screen and then it goes black its a windows issue. press f8 to boot into safe mode, this uses default drivers ect and will allow you to uninstal/download/find the issue.
if that doesnt work try running start up repair if you have a windows disc.

 

[zomboromano]

The only screen I see is the one that says no signal. My definition of booting is turning on the computer.

I have a white dvi cord plugged in. I always had issues with the blue vgi. I'm not sure if it was the cord I had or not. The only way my blue cord ever worked was,if I plugged it into the white cord via adapter

 

[zomboromano]

I should say the only way the blue cord worked was plugging it into the dvi adapter, which I would plug into the dvi slot

 

[AddRAM]

Is the video card seated all the way down in the slot ?

Is there any power connector on the video card ?

 

[zomboromano]

Yes. The video card worked perfectly before I did the restore. and there is no slot in the motherboard. All the computer had was a video card it came with, which I got rid of already.

 

[AddRAM]

What do you mean no slot, how do you have the video card connected to the motherboard then ?

Did you replace the video card you got rid of with the same type ? PCI-Express, AGP etc.

What type is the video card you are trying to use now ?

Please tell me the exact make and model of the computer.

 

[zomboromano]

I just tried the blue vga cord and it didn't work either. I tried plugging in the blue cord to my div adapter and that didn't work either (it used to). I can't help but think the cord isn't the problem, but I'll probably buy a cord just in case. I could always take it back if I needed to. But again. On the video card the blue vga never has worked. I've always had to use. the white part, either with the cord or with an adapter

 

[AddRAM]

So then get a new video card, not a new video cable.

Please answer the above questions.

 

[zomboromano]

What do you mean no slot, how do you have the video card connected to the motherboard then ?

Did you replace the video card you got rid of with the same type ? PCI-Express, AGP etv.

What type is the video card you are trying to use now ?

Please tell me the exact make and model of the computer.

Not at home at the moment. I'll get specifics when I get home.

There was some generic card installed. I took it out and put my card in. It should be a ati radeon 5700.

But I got rid of the original card. So the only way to connect my monitor to my computer would be the video card I currently have

(I'll get major specifics later in a few hours)

 

[zomboromano]

My video card works perfectly though through div. I would hate to get rid of a card I value at $100 over it not working with one particular format.

Only work around I can think of is to put a friends video card in, to get my drivers up to date and computer working. Then I could maybe put the other video card in. Im hoping someone has a better solution though. I don't know many computer savvy friends with video. cards

 

[AddRAM]

If you know the card works, then just keep trying, you`ll figure it out. Just make sure it seated properly.

And you didn`t say whether or not it has a power connector, I`m assuming it doesn`t ?

 

[zomboromano]

It is connected via a connector from the power supply

 

[AddRAM]

OK, just asked because believe it or not, people do forget to connect it and the card won`t work.

 

[zomboromano]

yeah. It's been connected and working. that's why I just don't know what to do. Black screen with no other options really. Not sure of a way out

 

[zomboromano]

I just tried multiple cables, hdmi, vga, div, I tried multiple monitors.

Nothing worked.

I reseated the video card, which had some heat and appears to be running.

Only thing I haven't tried yet is another video card.

Anymore suggestions?

 

[badger906]

have you got another monitor/device to try on that monitor to rule that out.

next option is try removing the cmos battery and then trying to boot. it will use the default bios which will elminate any issue there.

 

[zomboromano]

I tried another monitor. And multiple cables

 

[zomboromano]

I removed the cmos battery. I still get no signal from multiple monitors I tried. Computer starts and boots like normal, with a bit of a weird noise. But that's it