Solved HELP ME!!!!! IVE BEEN HACKED!!!

[WindowsSkull]

Ok so here is the problem, my task manager will not open up and I know I have been hacked because I had a virus yesterday and my avast had found it but the virus has already hacked my laptop.

Please can someone help I know how to fix it such as making a new acc but I want to know if there is another way!

Also when I cick CTR + ALT + DELETE it's not there

when I right click on the task bar it is grey and I can't click it.

and when I go into run and type "Taskmgr.exe" it says it has been disabled by the admin even thougth there is one admin account and that one is mine!

 

[Bill2]

Download malwarebytes antimalware freeware and scan, let it remove what it wants to. Till the matter gets cleared up dont visit any sensitive/financial websites on this computer, dont input any important passwords for any files located on this computer.

 

[WindowsSkull]

Thanks Ill try it!

 

[ScubaGolfJim]

Be sure to run Malwarebytes in 'Safe Mode' to ensure the best cleaning. Press F8 during boot to enter the screen to select how windows loads. Choose 'Safe Mode with Networking' and have at it.

 

[Bill2]

Be sure to run Malwarebytes in 'Safe Mode' to ensure the best cleaning. Press F8 during boot to enter the screen to select how windows loads. Choose 'Safe Mode with Networking' and have at it.

Nah, thats not correct. MBAM works from safemode but it is not designed to work that way, it works better from regular mode. Safemode scan with MBAM should only be done when a regular mode scan fails.

 

[ScubaGolfJim]

Nah, thats not correct. MBAM works from safemode but it is not designed to work that way, it works better from regular mode. Safemode scan with MBAM should only be done when a regular mode scan fails.

I'm going by personal experience and the recommendations of many others on many different sites. When I've encountered the type of infection mentioned above, only a full scan in Safe-Mode was successful in totally removing the infection. This is on over 15 customer computers before I totally gave up on running it in 'normal' mode first.

 

[Bill2]

Nah, thats not correct. MBAM works from safemode but it is not designed to work that way, it works better from regular mode. Safemode scan with MBAM should only be done when a regular mode scan fails.

I'm going by personal experience and the recommendations of many others on many different sites. When I've encountered the type of infection mentioned above, only a full scan in Safe-Mode was successful in totally removing the infection. This is on over 15 customer computers before I totally gave up on running it in 'normal' mode first.

You are free to disagree with the makers of MBAM.

 

[Orbital Shark]

Here's a step by step that I find has worked for me and has cleaned many of my clients machines...

1. Start your machine normally and log in (if required)
2. As soon as the desktop appears right-click the taskbar and select Task Manager
   
      Note

   Be very quick, the virus will be inactive while the explorer environment is being started. This may take a couple of attempts

   
   ​
3. Now that you have Task Manager open you can systematically "Kill" any process which you do not recognize
4. Open Control Panel > Network and Internet > Internet Options and under the Connections tab click Lan Settings
5. Make sure that the Use Proxy server for your LAN is not selected. If it's selected then de-select it and click OK
6. Under the General tab, Delete ALL internet browseing history, making sure to de-select Preserve favorites website data and selecting ALL OTHER OPTIONS
7. Completely clean out the following 2 folders "c:\users\[your user]\Appdata\Local\Temp" and "c:\windows\temp"
   
      Note

   You may be prompted that some files are in use, just skip those and continue. You will also need to have hidden files, folder, and drives enabled

   
   ​
8. Download MalwareBytes and perform a Full System Scan

Your system should nw be at a more stable state but I'd advise performing multiple scans just to be on the safe side.

Hope it helps


OS

 

[WindowsSkull]

Wow, I did not expect this many posts, never-the-less Malwarebytes Worked and it has fixed my computer, but it only removed some torjons, so anyway it worked and thank you Bill2.

 

[Orbital Shark]

That's great news

 

[WindowsSkull]

Should I keep the program because I do have avast.

 

[Orbital Shark]

MalwareBytes is designed to run alongside any AV software as it scans for threats that your AV might otherwise miss.

 

[WindowsSkull]

so yes?

 

[Orbital Shark]

yes

 

[Bill2]

Should I keep the program because I do have avast.

1) Keep the program, it wont get in avast's way because its an on-demand scanner.

2) Update it manually every few days because the freeware version doesnt autoupdate.

3) Run a scan every few days in regular mode.

 

[WindowsSkull]

Ok I will. Thanks for the help everyone!