Solved Help need but don't know where to start

[shazbah]

Hi All
I have spent weeks reading all the posts on here to find a solution to my problem. I am now ready to throw the pc out of the window. I am really hoping someone can help me out but i will say at this stage i have no advanced computer knowledge. Here goes.........
First signs were changes to my google chrome browser (they disappeared) I cant play any media files as i get the error No such supported interface. Cant make any changes to firewall. System protection is disabled and i cant do a system restore as it says its turned off by administrator.
I followed a post to delete a file called DisableSR.REG_DWORD in HKEY.Localmachin\software\polices\microsoft\windows\windowsNT\systemrestore.
When i delete it i can gain access to system protection and turn on system restore but as soon as pc reboots after install its all back to normal with error message system restore has been turned off by administrator.
I am sorry for waffling on but i'm tired and fed up.
Can anyone help me???
Sharon

 

[GokAy]

Hey, welcome to SevenForums

1. Please fill in System Specs - http://www.sevenforums.com/tutorials/180324-system-info-see-your-system-specs.html
2. Is this a company computer?
3. Follow http://www.sevenforums.com/windows-...ne-activation-issue-posting-instructions.html and post here please (http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html)
4. Can you play video/audio from other browsers (i.e., Internet Explorer)

 

[shazbah]

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-X92GV-V7DCV-P4K27
Windows Product Key Hash: aU2z1/fnhnLHmhBm699qYZT2E6s=
Windows Product ID: 00426-OEM-8992662-00400
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {D5B4D264-7EF1-4117-A193-AD4090EA8A71}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150316-1654
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 103 Blocked VLK
Microsoft Office Enterprise 2007 - 103 Blocked VLK
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{D5B4D264-7EF1-4117-A193-AD4090EA8A71}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-P4K27</PKey><PID>00426-OEM-8992662-00400</PID><PIDType>2</PIDType><SID>S-1-5-21-2884601819-3173461251-3897074119</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>4101</Version><SMBIOSVersion major="2" minor="6"/><Date>20130509000000.000000+000</Date></BIOS><HWID>82003E07018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>QA09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65226</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600400-02-2057-7600.0000-0342012
Installation ID: 020854570892942016118180184503909865678974210052103121
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: P4K27
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 25/06/2015 10:56:11 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MAAAAAMAAgABAAEAAAABAAAAAQABAAEAHKLgBqgYdxYapHzpGl3ALgJ9PpMWCy5z

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			ALASKA		A M I
  FACP			ALASKA		A M I
  HPET			ALASKA		A M I
  MCFG			ALASKA		A M I
  SSDT			SataRe		SataTabl
  SSDT			SataRe		SataTabl
  SSDT			SataRe		SataTabl
  BGRT			ALASKA		A M I
  SLIC			DELL  		QA09   

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[shazbah]

Hi and thanks for the reply. It is a personal pc. The problem with playing media is not in any browser its when i try to play a file from a folder on my desktop for example. I think i might have some kind of malware but i have ran every program going to try and get rid of the problem but nothing is working. System protection is turned off and i cant turn it on.

 

[Boozad]

From what I can see the Windows installation is counterfeit, an OEM_SLP on a retail motherboard in a custom build. That copy should come pre-loaded on factory built PCs. I'll wait for clarification on that.

 

[GokAy]

Well, your System Specs show an ASUS motherboard but Product ID points toward a Dell machine, your copy of Windows may be counterfeit. I will ask an experienced member to look into this thread and guide you as I am new in this kind of troubleshooting.

Edit: Boozad beat me to it

 

[GokAy]

Scan with Malwarebytes Anti-Malware free if you haven't already. I can't help much more before Boozad gives it a go, I am afraid.

 

[Boozad]

My only advice here would be to reinstall Windows using a genuine copy if it is in fact a counterfeit installation in place.