Help? No Sound from Internal Speakers!

[AngelicaC]

Hello there from the Midwest! So I recently had a virus which took out one of the drivers on my computer, thus not allowing me to Start Windows Normally, in Safe Mode with Networking or anything other option. So, I upgraded to Windows 7 Ultimate. Now, everything is running smooth, except I have not sound coming from my internal speakers. I tried going here, Control Panel\Hardware and Sound\Devices and Printers , to which I saw that my HP Compaq DC 7800 needs troubleshooting. I right click to do troubleshooting and it finds that I need PCI Simple Communications Controller as well as the PCI Serial Port. I tried to install the fixes and that was no luck! Now my question is... What in heavens do I do? I really miss listening to my music every morning.

 

[Aphelion]

This is your computer?
You installed the 32bit or 64bit version?

HP Compaq dc7800 Convertible Minitower PC

And you've gone to this page?

HP Compaq dc7800 Convertible Minitower PC -  Download drivers and software - HP Business Support Center

Win 7 Ultimate wasn't listed so I followed the links from Win 7 Professional (32-bit).
The index page is here.
HP Compaq dc7800 Convertible Minitower PC -  Download drivers and software - HP Business Support Center

It looks like the first two upgrades for Win7 are BIOS and Chipset drivers and that sounds to me like a good place to start as both of these will help Windows 7 correctly identify the hardware on your computer.

I would first install the chipset drivers which are basically inf files that correctly describe the hardware configuration. A BIOS upgrade is a little more tricky if you've never done one before, I would visit the Hardware & Devices sction of this forum and post a question (re: BIOS Upgrade) there.

Don't know if there's an easy fix as it looks like a couple of things need to be updated first.
Go for the chipset drivers and see if Win 7 recognizes your hardware.

Also, one other question... did you install Windows 7 over the top of your previous operating system or did you wipe (format) the drive and do a fresh install.

Ap





The first two

 

[AngelicaC]

I installed over my Windows Vista Business, 32 bit. Mine looks more like this >> HP Compaq Business Desktop DC7800 http://lh3.googleusercontent.com/ox...P3ul7ITZGdM-f2sj6oMFfh6DGcaEBxF_B1GAvn-GUhe3y The rest of the specs I could pull up are in my profile. My friend did the installation, so I think that he did the 32 bit installation. The thing is the it doesn't even recognize my audio hardware when I troubleshoot. and, "I tried going here, Control Panel\Hardware and Sound\Devices and Printers , to which I saw that my HP Compaq DC 7800 needs troubleshooting. I right click to do troubleshooting and it finds that I need PCI Simple Communications Controller as well as the PCI Serial Port."

 

[Petey7]

If you want to check which version you have, open the start menu, right click My Computer and click properties. Look at what it says for system type.

 

[bobkn]

To quote myself, from another thread,

http://www.sevenforums.com/sound-audio/72562-sound-output.html#post859227

HP doesn't list any Win7 drivers for your ADI 1884 audio chip. The Vista drivers may work.

Good luck.

 

[AngelicaC]

Seriously, thank you SO much Bobkn. The driver worked after download and restart of system. I am very grateful for your help!