Solved Help with downloading Microsoft Hotfix KB982018

P

paramaibo

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My problem started recently where my WU became corrupted and no longer works. Along with this sundry other Windows functions have also gone down the pan.

Having exhausted all fixes, sfc scans, Microsoft Helpdesks incl. remote, Toshiba - Intel - Seagate forums, I have been trying without success to download a fix that promises to address my particular problem.

Problem addressed here: An update that improves the compatibility of Windows 7 and Windows Server 2008 R2 with Advanced Format Disks is available

My laptop originally came directly from Toshiba with the Vista abomination installed, then Toshiba sent me update disks for Win 7 - thus I have a fully valid OEM Win 7 SP1 32bit OS running on my laptop, viz. 2 Microsoft Helpdesk visits in the wee hours this morning.

However, I cannot run the validation exe and retrieve the code necessary to download the KB982018 patch, for the reasons given above: Catch 22. I tried to explain this to the 2 Microsoft automatons, but it was beyond their remit of understanding.

Now could someone please download this sodding patch for me on my behalf and post it/email it to me so that I can try and resolve my problem?

Thanks

Then could someone please help me with my CBS logs and repair?
 
Last edited:

My Computer My Computer

At a glance

Windows 7 Ultimate 64/32bit2.66 GHz4 GB
Computer type
Laptop
Computer Manufacturer/Model Number
Toshiba Qosmio G50
OS
Windows 7 Ultimate 64/32bit
CPU
2.66 GHz
Memory
4 GB
Please follow this tutorial and post an MGADiag report - then we can see what the problem is.

http://www.sevenforums.com/windows-updates-activation/234159-windows-genuine-activation-issue-posting-instructions.html

Ignore errors produced when clicking on the Copy button - they simply mean that the tool could not create the backup files for some reason. The data is still copied to the clipboard for pasting to your response.

Also, Please follow the Windows Update Posting Instructions and post the requested data
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Code: 
[CODE]Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-24FM6-626F6-2X46Y
Windows Product Key Hash: aVSvaN08Cpfya6UCZ7EqSoPkgu0=
Windows Product ID: 00426-OEM-9179745-04135
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {8E5EB5B9-4D07-4C2F-9401-3615F8138954}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows 7 Ultimate
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.130828-1532
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional Plus 2007 - 100 Genuine
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-8009_E2AD56EA-766-2efd_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Maxthon3\Bin\Maxthon.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{8E5EB5B9-4D07-4C2F-9401-3615F8138954}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-2X46Y</PKey><PID>00426-OEM-9179745-04135</PID><PIDType>3</PIDType><SID>S-1-5-21-575296468-2180832810-2140896998</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Qosmio G50</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>Version 2.30</Version><SMBIOSVersion major="2" minor="5"/><Date>20090828000000.000000+000</Date></BIOS><HWID>39E33C07018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GTB Standard Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSHIB</OEMID><OEMTableID>A0060   </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>83770C147C39586</Val><Hash>HujjXRyTgOYjf4RCWfGtC0B0HlY=</Hash><Pid>89409-707-1230233-65598</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: cfb3e52c-d707-4861-af51-11b27ee6169c
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00182-797-404135-02-2057-7601.0000-2402013
Installation ID: 017280694241765211214676292446964325955474601770711190
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 2X46Y
License Status: Licensed
Remaining Windows rearm count: 5
Trusted time: 15/03/2014 23:02:13

Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x000200000001EFF0
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppobjs.dll
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\sppwinob.dll
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys
Tampered Service: sppuinotify


HWID Data-->
HWID Hash Current: OAAAAAEABAABAAEAAAACAAAABAABAAEAeqjmUe715I1c+viHEB6GGQa2nmJcPz64hm0Uz4ztRso=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			TOSHIB		A0060   
  FACP			TOSHIB		A0060   
  DBGP			TOSHIB		A0060   
  HPET			TOSHIB		A0060   
  MCFG			TOSHIB		A0060   
  SSDT			TOSHIB		A0060   
  TCPA			TOSHIB		A0060   
  SLIC			TOSHIB		A0060   
  SSDT			TOSHIB		A0060
[/CODE]

I am only given the option to Submit Reply/Preview Post = no Submit New Thread
 

My Computer My Computer

At a glance

Windows 7 Ultimate 64/32bit2.66 GHz4 GB
Computer type
Laptop
Computer Manufacturer/Model Number
Toshiba Qosmio G50
OS
Windows 7 Ultimate 64/32bit
CPU
2.66 GHz
Memory
4 GB
Go back to the forum index page, and you're offered the new thread option
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
<Thread closed>
 

My Computer My Computer

At a glance

Windows 7 Ultimate 64/32bit2.66 GHz4 GB
Computer type
Laptop
Computer Manufacturer/Model Number
Toshiba Qosmio G50
OS
Windows 7 Ultimate 64/32bit
CPU
2.66 GHz
Memory
4 GB
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