help with new laptop

[dleo95]

hey guys i just got for christmas a new Acer Timeline X laptop
opening it a amazing laptop but i cannot connect to my house network but other networks i can connect to.
so i cannot connect to my main wireless network which is provided by bell(Canada)

i called bell and we went through all this troubleshooting and then she said that it had to do with the laptop and not the router or internet.I then called Acer and then they are saying that i have to take it to a local store.

so should i return the laptop or is there a way to fix this?

 

[The Howling Wolves]

Welcome to Seven Forum and congrats on your new laptop...
Head for control panel and see if this helps...
View attachment 126424
post back if you need more help.

 

[dleo95]

i do not have anything under view your active networks

when i click connect to a network and choose mine i wait and it says "windows was unable to connect to _____" and it seems as nothing will make it connect

 

[The Howling Wolves]

Here's a good thread to read and then click on link to see if that helps.
http://www.sevenforums.com/network-...network-no-network-access-limited-access.html

 

[dleo95]

is it worth taking the laptop back and getting a new one?

because all that seems to be messing with that laptop and i dont wanna mess it up further

 

[The Howling Wolves]

is it worth taking the laptop back and getting a new one?

because all that seems to be messing with that laptop and i dont wanna mess it up further

When in doubt............Take it back! IMHO

 

[richnrockville]

Agree about taking it back but there is the possibility that your wireless switch is off or your wireless adapter is powered off. check the settings in your control panel for devices. Also, you might want to look at the software that comes with the computer for wireless adapter software. Also (lots of also's)
as a last resort RTFM and see if you have to open your network access to the wireless.
As always, your av could be stopping you, What anti-virus is installed?
What is the model number of your new laptop?
Rich

 

[dleo95]

i just got in at my aunts house she has the same provider as me...

so i figured out its not the laptop it has to do something with my internet or router

 

[The Howling Wolves]

Then call your ISP company and as for tech support. They will guide you in the right direction!

 

[Ageeb]

1) Make your restore discs!!!

2) Resume networking issues

 

[boeing711]

Would it have anything to do with setting a security key to access the wireless router??? Surly your wireless is setup for WPA or something. You might check your Router setup to see if it's setup for DHCP server protocol and the range of addresses is more than two (I think by default it's set for a bunch). meees thinks...It could be as simple as turning the laptop off then on... to let the router assign an IP. I've seen this happend a few times.

Might try resetting your router... unplug it for a minute or so. I'd be digging into the router settings if this was my situation. For this We need to know the model # and name of router.

The other networks may not have been secure and easy to acquire.....
Luck to you m8... and plez let us know how it turned out

 

[dleo95]

i found out it all has to do with the router because i can connect to everyone elses internet that is not using the same router as me... so im planning on switching my router back to the old one hopefully i can get it working with some good old trial and error, or i will just look up a guide...