Solved How do I delete Koyote home page

[TR7V8mike]

Hello

When I open a new page in Chrome a Koyote-Lab Inc page appears and I don't want it. I tried to delete it through Control Panel/Uninstall, but its not listed among the programs. I also tried to go to the Koyote website, but there was nothing about deleting their programs.

Advice on how to delete, please.

Mike

 

[VistaKing]

TR7V8mike welcome to seven forums

Run these programs below

1st : Click here DDS

:ar: Click on Download Now button

:ar: When the download is complete . Drag the DDS program from the Downloads folder to your Desktop

:ar: Double click the DDS icon on the Desktop then click the Run button to run the tool.

:ar: Place a check next to attact.txt and click Start . When done, DDS will open two logs

• DDS.txt
• Attach.txt

:ar: Save two logs onto your desktop and upload them with your reply

2nd : Click here AdwCleaner

:ar: Click on Download Now button

:ar: Save to the Desktop

:ar: Right-click on AdwCleaner.exe and choose Run as administrator

:ar: Click the Search button

:ar: Upload the AdwCleaner[Rn].txt in your reply.

   Note

The log file is at C:\AdwCleaner[Rn].txt

 

[Brink]

Hello Mike, and welcome to Seven Forums.

In addition to the above, you might see if this may be able to help to disable it.

Managing Koyotesoft new tabs extension in Google Chrome Powered by Kayako Resolve Help Desk Software

 

[TR7V8mike]

response to VistaKing

Hi, thanks for your help. Files attached

 

[VistaKing]

TR7V8mike

I apologize can you unzip the files and upload them to the post ? I'm on an iPad . I can't view zip files

 

[TR7V8mike]

Unzipped

Here you go

 

[VistaKing]

Run

AdwCleaner

:ar: Click on Delete and confirm the prompt.

:ar: Your computer will be rebooted automatically. A text file will open after the restart.
Upload the log : The log file is at C:\AdwCleaner[Sn].txt


Update these Softwares

Java :
32-bit OS : Click on :ar: Java 7 Update 25

Firefox :

• Click on :ar: Firefox 21.0

Google Chrome :

• Click on :ar: Chrome 27.0.1453.116

Adobe Reader :

• Click on :ar: Adobe Reader 11.0.03

 

[TR7V8mike]

Thank you very much, problem fixed!

 

[VistaKing]

Run Malwarebytes

Download Link :ar: MalwareBytes

When the installation is done uncheck Enable free trial of Malwarebytes (see image below )

Update the definitions and do a full scan

:ar: On the Scanner tab:

• Make sure the "Perform Full Scan" option is selected.
  
• Then click on the Scan button.

:ar: If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
:ar: The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
:ar: When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
:ar: Click OK to close the message box and continue with the removal process.
:ar: Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
:ar: Make sure that everything is checked, and click Remove Selected.
:ar: When removal is completed, a log report will open in Notepad.
:ar: The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
:ar: Copy and paste the contents of that report in your next reply and exit MBAM.