How do I recover a deleted folder from miscrosoft word

[JAP160]

Hi, I have been looking through my documents and have realised that some of my folders and documents are missing. I don't remember deleting them, but possibly could have done by mistake. They are no longer in my recycle bin, and I don't have a windows backup facility. They are quite important documents, and I'm not sure how to get them back. Can anyone please help me? Thanks

 

[seth500]

Use this utility it's free and will look for deleted files on your system run a deep scan. Recuva - Download

 

[JAP160]

The problem is worse than i originally thought. I tried 2 open a document and all my programs hav now converted 2 word format. So i am unable 2 use the internet as it is in word format (i am using my phone 4 internet). I hav realised that my computer must hav a virus/trojan and thats why my folders hav bn erased . I hav no idea how 2 remove the trojan as all of my programs r now in word format. Please can anyone help me? Thanks

 

[seavixen32]

Download Malwarebytes and install it, and then run a full anti-virus scan in Safe Mode.

Malwarebytes : Malwarebytes Anti-Malware is a free download that removes viruses and malware from your computer

To get into Safe Mode, you need to restart your computer and tap the F8 key as the computer reboots.

 

[JAP160]

I cant download the malware because i cannot get onto the internet as all my programs hav bn changed 2 word format

 

[seavixen32]

Did you try booting into Safe Mode as I suggested?

If you did and you can't get into it then I'm afraid a reinstall of Windows looks to be your only way out.

 

[The Howling Wolves]

How about trying to Restore back to when it was working.
Then run Malwarebytes : Malwarebytes Anti-Malware is a free download that removes viruses and malware from your computer
as Seavixen suggested.
Make sure you run full scan (takes over an hour)

 

[xxxdannyxxx]

If you saying all your programs open as documents in word format it sounds like an association issue. After you run that scan have a look at this see if its relevant - http://www.sevenforums.com/tutorials/19449-default-file-type-associations-restore.html

Danny

 

[JAP160]

Hi, thanks, yes I tried going into safe mode. It didn't seem to work. Thanks for your help anyway

 

[SIW2]

If you think it may be a malware problem - then use any working pc/laptop to download a bootable free anti-malware app. Burn it to cd or put it on usb stick.

Avira AntiVir Rescue System - Download

Boot it on the sick machine and do a scan.

 

[JAP160]

Thanks for your help. I managed to get on the internet and do virus scan and also did a system restore and the programs went back to their original format. I also used recuver to try and get hold of the missing word folders, but no luck on that. Any suggestions how to get back missing folders. Thanks for all your help

 

[SIW2]

Look in your shadow copies with Shadow Explorer ShadowExplorer.com - About