How do I remove "This copy of Windows is not Genuine"

[MarsinPerth]

A couple of days ago, my laptop which is a few months old, started showing the message on my desktop Windows 7 Build 7601 This copy of Windows is not Genuine" and was asked to validate my Windows. My Windows 7 was pre-installed by the manufacturer and I do not have a key to validate it ? I have not had any issues with it so far. I have double checked for any malware etc, no viruses present. I checked other forums and saw the "removewat" option but I didn't want to risk doing this as my copy is genuine thank you for any help !

 

[AddRAM]

You should have a COA sticker on the bottom of your laptop or under the battery, with your key. No laptop is sold without one.

http://www.sevenforums.com/tutorials/153626-product-key-number-windows-7-find-see.html

 

[MarsinPerth]

Thank you - I believe it is an Enterprise version - in which case, I will not have the product key ? (I don't have a sticker etc)

 

[AddRAM]

Your Welcome and.... Welcome to the Forums

If someone sold you a laptop with Enterprise Edition on it or no COA, take it back for a refund.
Enterprise Edition is not sold to the public and by law the laptop has to have a COA on it.

I would take it back just to show them the not genuine message.

 

[MarsinPerth]

Thanks for the welcome I find these forums the most helpful. OK, I ran a Microsoft Windows Diagnostic and did a reboot .. and the message disappeared about the Not Genuine Windows (yayyy). Now I have read up what my laptop came with and all it says is Window 7 Home Premium (nothing about enterprise, my mistake - I thought maybe it was as I initially purchased it for home small business). Now I am running SIW to see if I can find out my product key # .... as it says everywhere on Lenovo website that you need to activate your Windows - but how to do that with no product key provided !

Found a product key number that starts with 27GBM-XXXXX etc etc .. does that sound correct? If so, how do I now "validate" it with Microsoft so I don't ever get that message again ?

 

[AddRAM]

Just go into computers properties and see if windows is activated.

start>right click computer>properties

Check to see if windows is activated and at the top it will tell you what windows version you are running.

 

[MarsinPerth]

Yes, it is activated - says so in SIW as well. I can see a
Windows Update's version number 7.6.7600.256

Does that sound right ?

Not sure what is causing that not genuine windows message I hope I dont get it again - it was annoying getting that pop up every 5 mins!

 

[Layback Bear]

I recommend going to this Thread and follow the instruction for posting your problem.

Windows Updates & Activation - Windows 7 Forums

http://www.sevenforums.com/windows-...ne-activation-issue-posting-instructions.html

 

[MarsinPerth]

Thanks Layback Bear here is the Diagnostic report.

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-JKHXW-D9W83-FJQKD
Windows Product Key Hash: AYaBykmfTHUVW5whGaYMeVJn0/U=
Windows Product ID: 00359-OEM-8992687-00249
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {E74DB252-AE53-49A0-8CC4-137486620646}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{E74DB252-AE53-49A0-8CC4-137486620646}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-FJQKD</PKey><PID>00359-OEM-8992687-00249</PID><PIDType>2</PIDType><SID>S-1-5-21-195830684-128239451-2339584350</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>3254CTO</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>H0ET35WW (1.17 )</Version><SMBIOSVersion major="2" minor="7"/><Date>20120725000000.000000+000</Date></BIOS><HWID>17E23407018400FE</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Australia Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-H0 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>4A98616EC1F8D86</Val><Hash>KB576NXe51g75W7t+YlaGdCtoX4=</Hash><Pid>89388-707-3504342-65308</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800249-02-1033-7601.0000-2842012
Installation ID: 021053671690013031803271953920734292721064210880580744
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: FJQKD
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 5/02/2013 4:31:18 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 2:5:2013 14:50
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MAAAAAEAAQABAAIAAAABAAAAAwABAAEA6GH6SLIDMCDyGGCwsniGsCQqys5OxpZj

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC LENOVO TP-H0
FACP LENOVO TP-H0
HPET LENOVO TP-H0
MCFG LENOVO TP-H0
SLIC LENOVO TP-H0
SSDT LENOVO SataAhci
SSDT LENOVO SataAhci
FPDT LENOVO TP-H0
ASF! LENOVO TP-H0
SSDT LENOVO SataAhci
SSDT LENOVO SataAhci
UEFI LENOVO TP-H0
UEFI LENOVO TP-H0
POAT LENOVO TP-H0
SSDT LENOVO SataAhci
UEFI LENOVO TP-H0

 

[NoelDP]

There is no problem showing in your report - what symptoms are you experiencing?

 

[Layback Bear]

Thank you Noel for catching this. I will watch.

 

[MarsinPerth]

For the past 3 days I was getting the following message on my desktop : Windows 7 Build 7601 This copy of Windows is not Genuine.

Just came out of the blue ! I did virus scans, malware etc - nothing. All I did was a Microsoft Office Diagnostics (not Windows!) & a reboot, after this the message was gone ?!

 

[NoelDP]

The installed version of Office is an Enterprise version - which is counterfeit, unless you acquired it through your employer or college.

It may be that your problem was caused by something conflicting with the Software Protection Service - and the reboot reset it, or your running the diagnostics reset it.
If Validation failed for any reason, the system could set the notification until a re-validation occurred.

 

[MarsinPerth]

Thanks everyone for your help - I will repost if I have any further issues (Office is not a counterfeit). thank you