Solved Windows 7 complication 7601, this copy of Windows is not genuine.

fegsdc

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Hello group, today i restarted my hp EliteBook 8470p and i got an error message saying that my copy of windows 7 is fake. It is an old computer belonging to my mother and my brother downloaded windows on it i don't know how but i don't think it is fake, also i have been using it for a few months already and out of the blue i get this message in portuguese "Windows 7 complication 7601, this copy of Windows is not genuine" on the bottom right side of the screen in white while the background is all black.

I have tried some codes (SLMGR -REARM) from youtube using CMD but it does not work for this pc, it says it is not a basic edition of Microsoft Windows. I have no idea what is going on...

Also on one of the error message that displays on startup, it says that "Windows detected an alteration that would result in the limited function of windows..."

Can someone please help? This is urgent i need to get back to work and study.
 

My Computer My Computer

At a glance

Windows 7
Computer type
PC/Desktop
OS
Windows 7
Welcome to the forum. You say Windows was download were from a genuine site or other have you got a serial number for it?. If it's a pirated copy using a crack it has a limited life before the crack stops working
 

My Computer My Computer

At a glance

win 8 32 bit
Computer type
PC/Desktop
OS
win 8 32 bit
That is the thing, i do not know if it is genuine or not or how it was downloaded on this pc, maybe my brother did it but he doesn't reply so i don't know. I thought this forum had the ability to work out/find out whether an OS is original or not.....I don't know what is going on but i've also been receiving updates from windows update weeks ago and today i got a message to "Open the Action Centre" and to download a "copy of Security" or something like that, but it does not tell me how big the files are, and also i do not have a working external hard drive so i don't know where to load the files....

Whenever i restart or switch off and on the pc, they open system repair and they ask me if i want to do a system restore....this is all so awkward because now i don't know if the problem is caused by the OS or the problems are the updates....I didn't find much on the internet either and don't know where to start or what to look for....

By the way, is there a way to see if there are any of the updates that might have affected my computer? I've been having a lot of weird updates and i don't know either if they are the problem...I'm using windows 7 and i think it is Windows 7 Pro....
 
Last edited:

My Computer My Computer

At a glance

Windows 7
Computer type
PC/Desktop
OS
Windows 7
Click on Start, then Control Panel, then click on System and Security, and finally click on System. Then scroll all the way down to the bottom and you should see a section called Windows activation, which says “Windows is activated” and gives you the Product ID. It also includes the genuine Microsoft software logo.





If you're seeing these notifications, it's likely that your copy of Windows wasn't properly activated. Click the notification and follow the steps to repair Windows or buy a genuine version of Windows if you find out the software is counterfeit.

Until you correct the issue, you'll receive periodic reminders that Windows is not genuine. Your desktop may also turn black to emphasize the messages. You can reset it, but it will return to black every 60 minutes until the issue is resolved.

Windows will always be able to get critical security updates, even if your version isn't genuine. However, other updates and benefits are available exclusively for genuine Windows software.
 

My Computer My Computer

At a glance

win 8 32 bit
Computer type
PC/Desktop
OS
win 8 32 bit
Please follow this tutorial and post an MGADiag report - then we can see what the problem is.

Windows Genuine and Activation Issue Posting Instructions - Windows 7 Help Forums

Ignore errors produced when clicking on the Copy button - they simply mean that the tool could not create the backup files for some reason. The data is still copied to the clipboard for pasting to your response.

Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
https://www.microsoft.com/en-gb/howtotell/Hardware.aspx#PCPurchase
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
It says "Status not available" for "Windows Activation", and for product key it also says Product ID: Not available. But i am pretty sure it was there before....

My brother is younger than me and he has graduated from Oxford university, I doubt that he has downloaded a fake copy of windows 7 on this mother's computer, by the way i went to windows update and saw the history of downloads and from 8 of june to today, 22nd June, they are all updates for Microsoft Security Essentials.

I have skimmed through a Thread in this forum from Drainbolt (a user in this forum) and it seems that he had the same issue except it wasn't linked to a fake or pirated OS so there are high chances that I either got a virus or there is something else affecting my pc...

By the way i also just removed 2 severe quarantined threat items from April from Microsoft Security Essentials antivirus, and have only done a quick scan a few hours ago and nothing malicious was found on this pc....
 

My Computer My Computer

At a glance

Windows 7
Computer type
PC/Desktop
OS
Windows 7
Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-788W3-H689G-6P6GT
Windows Product Key Hash: yr8OHoeXhbT4dc6MxGYjdAStSPY=
Windows Product ID: 00371-OEM-8992671-00008
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {0BEB7940-A6BF-4764-9BD2-FA6A45B4145B}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr_escrow.200102-1707
TTS Error: T:20200622104029943-
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\ho\AppData\Local\Programs\Opera\launcher.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{0BEB7940-A6BF-4764-9BD2-FA6A45B4145B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-6P6GT</PKey><PID>00371-OEM-8992671-00008</PID><PIDType>2</PIDType><SID>S-1-5-21-4286276734-3310501458-39126471</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP EliteBook 8470p</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68ICF Ver. F.32</Version><SMBIOSVersion major="2" minor="7"/><Date>20121205000000.000000+000</Date></BIOS><HWID>B4783407018400FE</HWID><UserLCID>0816</UserLCID><SystemLCID>0816</SystemLCID><TimeZone>Hora padrão África Centro Oeste(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>652661B3704D86</Val><Hash>5c7OMEl02VxSmZhYisl0Nu7Ch/I=</Hash><Pid>89388-707-1758833-65084</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 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

Licensing Data-->
Versão do serviço de licenciamento de software: 6.1.7601.17514
Erro: chave do produto não encontrada.

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 4:14:2020 01:18
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MgAAAAEAAQABAAEAAAABAAAABQABAAEA6GH8036H7syuQRT2Kn1KZRAZPLliU1j0lmM=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			HPQOEM		179B    
  FACP			HPQOEM		179B    
  HPET			HPQOEM		179B    
  MCFG			HPQOEM		179B    
  TCPA			HPQOEM		179B    
  SSDT			HPQOEM		SataAhci
  SSDT			HPQOEM		SataAhci
  SLIC			HPQOEM		SLIC-MPC
  FPDT			HPQOEM		179B    
  BGRT			HPQOEM		179B    
  SSDT			HPQOEM		SataAhci
  SSDT			HPQOEM		SataAhci
  ASF!			HPQOEM		179B
 

My Computer My Computer

At a glance

Windows 7
Computer type
PC/Desktop
OS
Windows 7
Inside the battery it says Windows 7 Pro OA MEA and there is also a Product Key.
 

My Computer My Computer

At a glance

Windows 7
Computer type
PC/Desktop
OS
Windows 7
hi

use that product key, its likely as you used non HP install media the automatic self activation failed.

then rerun the Mgadiag tool.


Thats a great little lappy using it to post this, upgraded RAM to 16gb and slammed an SSD in it


Roy
 

My Computer My Computer

At a glance

W7 home premium 32bit/W7HP 64bit/w10 tp insid...E5300 dual core3gbNvidia Geforce 7100 Nforce 630i
Computer type
PC/Desktop
Computer Manufacturer/Model Number
medionl/Aspire 6930G/acer x55a
OS
W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
CPU
E5300 dual core
Motherboard
medion MS7366
Memory
3gb
Graphics Card(s)
Nvidia Geforce 7100 Nforce 630i
Monitor(s) Displays
avixc
Internet Speed
n (isp resticted to 72)
Antivirus
mse/pands
Browser
palemoon
Other Info
Belkin Fd7050 n USB using Railink RT2870 drivers, more upto date
one other comment

as the mgdiag and the error report are in Portuguese, he may have added a language pack.
IF the system was EN-UK and portuguese was added it could not have been done legitamately, not allowed on Pro versions of W7


Roy
 

My Computer My Computer

At a glance

W7 home premium 32bit/W7HP 64bit/w10 tp insid...E5300 dual core3gbNvidia Geforce 7100 Nforce 630i
Computer type
PC/Desktop
Computer Manufacturer/Model Number
medionl/Aspire 6930G/acer x55a
OS
W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
CPU
E5300 dual core
Motherboard
medion MS7366
Memory
3gb
Graphics Card(s)
Nvidia Geforce 7100 Nforce 630i
Monitor(s) Displays
avixc
Internet Speed
n (isp resticted to 72)
Antivirus
mse/pands
Browser
palemoon
Other Info
Belkin Fd7050 n USB using Railink RT2870 drivers, more upto date
The computer is in Portuguese, everything is in Portuguese...I have no idea what he did or how he did it it was many years ago this pc is old and it is 4GB Ram....By the way i think i closed the Windows Activation window that appeared through a pop up, and have no idea how to get it back, do you know how i get it back??
 

My Computer My Computer

At a glance

Windows 7
Computer type
PC/Desktop
OS
Windows 7
Think i found it i went to "Activar windows/Activate windows" on Control Panel, let me try it and see
 

My Computer My Computer

At a glance

Windows 7
Computer type
PC/Desktop
OS
Windows 7
Okay good news, the Message has disappeared from the bottom right corner of my screen and i was able to change the background, but i still do not know what has caused this problem, does anyone know? I am not sure if it is completely fixed or if i will have the same problem tomorrow or in the future, so it is important that i understand what has caused this problem..
 

My Computer My Computer

At a glance

Windows 7
Computer type
PC/Desktop
OS
Windows 7
i told you why, a NON hewlett Packard install ISO was used. It does not have the required OEM folders to enable self activation. The COA key does not validate in the same way, it activates by using the MS servers.

Roy
 

My Computer My Computer

At a glance

W7 home premium 32bit/W7HP 64bit/w10 tp insid...E5300 dual core3gbNvidia Geforce 7100 Nforce 630i
Computer type
PC/Desktop
Computer Manufacturer/Model Number
medionl/Aspire 6930G/acer x55a
OS
W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
CPU
E5300 dual core
Motherboard
medion MS7366
Memory
3gb
Graphics Card(s)
Nvidia Geforce 7100 Nforce 630i
Monitor(s) Displays
avixc
Internet Speed
n (isp resticted to 72)
Antivirus
mse/pands
Browser
palemoon
Other Info
Belkin Fd7050 n USB using Railink RT2870 drivers, more upto date
Sorry but i am not an IT pro and my English/intelect is not the best, although i understand some things. Does that mean that my brother used a CD or a usb flash disk to download windows 7 on this PC instead of reinstalling the OS that already comes with this computer? Is that what you mean?
 

My Computer My Computer

At a glance

Windows 7
Computer type
PC/Desktop
OS
Windows 7
Please run the MGADiag report again - the error shown is known to have a number of causes, and it's possible that you have simply managed to re-start the countdown.

Also, run the following command in a Command Prompt window, and post the results

DIR C:\Windows\System32\7b*.* /ah

Here are some instructions to make life easier :)
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
i told you why, a NON hewlett Packard install ISO was used. It does not have the required OEM folders to enable self activation. The COA key does not validate in the same way, it activates by using the MS servers.

Roy

Roy,
I'm afraid that's not quite right - it may be true, but that is not the cause of the MGADiag errors being reported .

It's not a common problem - but most of the time it's caused by corruption of either the registry or a set of files.
The use of a non-correct OEM disk on its own does not give this result in MGADiag
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Hi NoelDP

Looking at it in more detail, there are at least 2 more errors

Spsys.log Content: should read >>>>0x80070002
and this TTS Error: T:20200622104029943-

as for an enterprise version of Office thats another matter

note that comp was originally shipped with Pro

Roy
 

My Computer My Computer

At a glance

W7 home premium 32bit/W7HP 64bit/w10 tp insid...E5300 dual core3gbNvidia Geforce 7100 Nforce 630i
Computer type
PC/Desktop
Computer Manufacturer/Model Number
medionl/Aspire 6930G/acer x55a
OS
W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
CPU
E5300 dual core
Motherboard
medion MS7366
Memory
3gb
Graphics Card(s)
Nvidia Geforce 7100 Nforce 630i
Monitor(s) Displays
avixc
Internet Speed
n (isp resticted to 72)
Antivirus
mse/pands
Browser
palemoon
Other Info
Belkin Fd7050 n USB using Railink RT2870 drivers, more upto date
The installed Key is for Pro OEM from HP - so that matches the SLIC table, and the machine, as well as the COA sticker.

The TTS error is a Trusted Store problem - which almost never happens as a result of any of the 'usual' hacks.

Spsys.log often returns that error, even in machines that that pass MGADiag :)

The fact that there is a mix of languages is irrelevant - this is simply becuase MGADiag was only produced in English, with no effort at localisation. This means that any foreign-language install will give a combination of English and the local language. The most common method of installing languages illicitly is Vistalizator - which produces distinctive errors in the report (which aren't currently present)

The real problem here is this error...
Code:
Licensing Data-->
Versão do serviço de licenciamento de software: 6.1.7601.17514
Erro: chave do produto não encontrada.

This means that the machine is unable to actually read the Product Key from one of the stores - which is probably the cause of the TTS error.

We need to try and trace the problem through that - which is the fun part! :D
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-JRWTV-JHWVQ-PVB9F
Windows Product Key Hash: k3EpcHbpwusqFNWiOf8f0/sHu0U=
Windows Product ID: 00371-OEM-9373303-68235
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {0BEB7940-A6BF-4764-9BD2-FA6A45B4145B}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr_escrow.200102-1707
TTS Error: T:20200622104029943-
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\ho\AppData\Local\Programs\Opera\launcher.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{0BEB7940-A6BF-4764-9BD2-FA6A45B4145B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-PVB9F</PKey><PID>00371-OEM-9373303-68235</PID><PIDType>8</PIDType><SID>S-1-5-21-4286276734-3310501458-39126471</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP EliteBook 8470p</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68ICF Ver. F.32</Version><SMBIOSVersion major="2" minor="7"/><Date>20121205000000.000000+000</Date></BIOS><HWID>B4943807018400FE</HWID><UserLCID>0816</UserLCID><SystemLCID>0816</SystemLCID><TimeZone>Hora padrão África Centro Oeste(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>652661B3704D86</Val><Hash>5c7OMEl02VxSmZhYisl0Nu7Ch/I=</Hash><Pid>89388-707-1758833-65084</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 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

Licensing Data-->
Versão do serviço de licenciamento de software: 6.1.7601.17514

Nome: Windows(R) 7, Professional edition
Descrição: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
ID da Activação: da22eadd-46dc-4056-a287-f5041c852470
ID da Aplicação: 55c92734-d682-4d71-983e-d6ec3f16059f
PID Expandido: 00371-00186-733-068235-02-2070-7601.0000-1742020
ID da Instalação: 004533580722574356260584243054248592908361148623570961
URL de Certificado do Processador: http://go.microsoft.com/fwlink/?LinkID=88338
URL de Certificado do Computador: http://go.microsoft.com/fwlink/?LinkID=88339
URL da Licença de Utilização: http://go.microsoft.com/fwlink/?LinkID=88341
URL de Certificado da Chave do Produto: http://go.microsoft.com/fwlink/?LinkID=88340
Chave de Produto Parcial: PVB9F
Estado da Licença: Licenciado
Contagem de rearmamentos restantes do Windows: 5
Hora fidedigna: 23-06-2020 12:22:25

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 4:14:2020 01:18
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MgAAAAEAAQABAAEAAAABAAAABQABAAEA6GH8036H7syuQRT2Kn1KZRAZPLliU1j0lmM=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			HPQOEM		179B    
  FACP			HPQOEM		179B    
  HPET			HPQOEM		179B    
  MCFG			HPQOEM		179B    
  TCPA			HPQOEM		179B    
  SSDT			HPQOEM		SataAhci
  SSDT			HPQOEM		SataAhci
  SLIC			HPQOEM		SLIC-MPC
  FPDT			HPQOEM		179B    
  BGRT			HPQOEM		179B    
  SSDT			HPQOEM		SataAhci
  SSDT			HPQOEM		SataAhci
  ASF!			HPQOEM		179B
 

My Computer My Computer

At a glance

Windows 7
Computer type
PC/Desktop
OS
Windows 7
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