How do I solve missing 'cleanup.dll' error ?

[Nio]

Hi,
this error just came up this morning after I removed delta-search from both of my browsers,Internet Explorer and Google Chrome using adwcleaner. The problem start right after I run Malwarebytes. The whole desktop is not responding after an hour and I get blackscreen whenever I logon to my account. I solve this blackscreen problem by the help of this thread, http://http://answers.microsoft.com/en-us/windows/forum/windows_vista-performance/safe-mode-works-but-i-cant-log-on-to-the-normal/6e877026-3f55-4ca0-a458-aecdea54926e .

The only services that is being disabled is shown in this picture:

After I solved the blackscreen problem, I get this error which said:

[*]"There was a Problem Starting C:\ProgramData\Malwarebytes'anti malware\cleanup.dll"

[*]"The specified module could not be found"

And I click 'Okay'.

Whenever I enable the MBAM services, I always get this 'blackscreen'. Any idea on fixing it?

P.S Sorry for my bad grammar

 

[cottonball]

Nio,

Please do the following...

:info: Download the Farbar Recovery Scan Tool
Select the 64-bit version.

Save to the Desktop.

• Double-click the downloaded file to run it.
• When the tool opens click Yes to disclaimer.
• Press the Scan button.
• FRST64 makes a log (FRST.txt) in the same directory from which the tool is run (Desktop).

Please provide the FRST.txt in your reply. <<---


The first time the tool is run, it also makes another log: Addition.txt
Also post the Addition.txt in your reply. <<---

 

[Nio]

I forgot that we could attach some files...

 

[Nio]

-----

 

[cottonball]

Can you let us know what solved the issue? It may help someone in the future.

Thanks.

 

[Nio]

Hi,
if you meant by the 'Blackscreen' issues,here are some of the ways to solve it:

First,press F8 when you see that booting screen right after you turn on you PC.(press repeatedly if nothing)

After that, use your keyboard to navigate to safe Mode with Networking and press Enter

Log on to your account (make sure its an admin account).

Open the 'Window' menu and type in 'msconfig'.

In the General tab, click the box Load startup items to untick it.

Click on Services tab, tick the Hide all Microsoft services at the bottom left.

Now, disable the MBAMScheduler and MBAMService and click OK.(If this doesn't work for you, try disable all of the services except for Microsoft services)

Reboot(Restart) you PC.

'Blackscreen' problem is solve.

 

[Nio]

Hi,
I just get a new error if I tick the Load startup items in msconfig

Help pleasee.....

 

[VistaKing]

Click here DDS

:ar: Click on Download Now button

:ar: When the download is complete . Drag the DDS program from the Downloads folder to your Desktop

:ar: Double click the DDS icon on the Desktop then click the Run button to run the tool.

:ar: Place a check next to attach.txt and click Start . When done, DDS will open two logs

• DDS.txt
• Attach.txt

:ar: Save two logs onto your desktop and upload them with your reply

   Note

Don't zip attach.txt

 

[Nio]

Here you go.

 

[VistaKing]

RogueKiller for 32bit <==== Download Link

RogueKiller for 64bit <==== Download Link

:ar: Click on one of the links above that goes with your Windows 7 bit versions

:ar: Save to the Desktop.

:ar: Close all windows and browsers

:ar: Right click on

and choose

:ar: Press: SCAN then click DELETE

:ar: provide the RKreport.txt (Mode: Scan) in your reply.

Restart the PC and run ESET

On

Hold down Control and click on ESET Online Scanner to open ESET OnlineScan in a new window
Click the

button
Check YES, I accept the Terms of Use.
Click the Start button.
Accept any security warnings from your browser.
Under scan settings, check "Scan Archives" and "Remove found threats"
Click Advanced settings and select the following:
° Scan potentially unwanted applications
° Scan for potentially unsafe applications
° Enable Anti-Stealth technology
ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
When the scan completes, click List Threats
Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
Click the Back button.
Click the Finish button.

On

or

Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
Right click on

choose

on your desktop
Check YES, I accept the Terms of Use.
Click the Start button.
Accept any security warnings from your browser.
Under scan settings, check "Scan Archives" and "Remove found threats"
Click Advanced settings and select the following:
° Scan potentially unwanted applications
° Scan for potentially unsafe applications
° Enable Anti-Stealth technology
ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
When the scan completes, click List Threats
Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
Click the Back button.
Click the Finish button.

 

[Jacee]

Clean up all temp files .... download TFC by Old Timer TFC - Temp File Cleaner by OldTimer - Geeks to Go Forums and save it to your desktop.
Save any unsaved work. TFC will close ALL open programs including your browser!
Double-click on TFC.exe to run it. If you are using Vista/Windows 7 right-click on the file and choose Run As Administrator.
Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.

After rebooting, flush the dirty DNS cache and restore MS's Hosts file. Copy and paste these lines in Note pad.

@Echo on
pushd\windows\system32\drivers\etc
attrib -h -s -r hosts
echo 127.0.0.1 localhost>HOSTS
attrib +r +h +s hosts
popd
ipconfig /release
ipconfig /renew
ipconfig /flushdns
netsh winsock reset all
netsh int ip reset all
shutdown -r -t 1
del %0

Save as flush.bat to your desktop.
Double click on the flush.bat file to run it.Vista and Windows 7... right click the .bat file and choose to run as Administrator. Your computer will reboot itself.

Tell us if you're still getting the BabSolution .dll error. This is related to DeltaSearch.

 

[Nio]

Sorry for the late reply,
So which step should I choose?
The VistaKing's steps or Jacee's steps?

 

[VistaKing]

Do Jacee steps

 

[Nio]

Jacee ,
I'm still getting that error after running that bat. file.
Any other solution??

 

[VistaKing]

Run Farbar Recovery Scan Tool

64-Bit Version OS Farbar Recovery Scan Tool x64 <===== Download Link

Drag the FRST64.exe from the Downloads folder to your Desktop

Right click on FRST64.exe and choose

When the tool opens click Yes on the disclaimer window .

Press Scan button.

FRST will let you know when the scan is complete and has written the FRST.txt to file

   Note

The first time Farbar Recovery Scan Tool is run, it makes also another log Addition.txt

Please upload both logs in your reply.(FRST.txt and Addition.txt)

:note: FRST.txt and Addition.txt will be on the Desktop :note:

Upload a File
Click on the Go Advanced button under the Message box . Scroll down to Additional Options then click on Manage Attachments in the Attach Files sections . Click the Browse button locate the file then click on the Open button . In the Upload File from your Computer section click on the Upload button . Wait until it finishes uploading then close the window . Then click Submit Reply .

 

[Nio]

Hey,sorry for the late reply.
I'm getting busy by now but here's the attachment.

 

[VistaKing]

Open Notepad . Inside Notepad paste the highlighted text below


start
HKLM\...\Run: [RtHDVCpl] - -S [x]
HKCU\...\Run: [NTRedirect] - C:\windows\SysWOW64\rundll32.exe [44544 2009-07-14] (Microsoft Corporation) <===== ATTENTION
MountPoints2: E - E:\Install.exe
MountPoints2: {01c21606-6b62-11e2-9cce-3859f9cca636} - E:\Install.exe
MountPoints2: {0afa80fd-c7ea-11e2-9a04-3859f9cca636} - E:\iLinker.exe
MountPoints2: {e21a2d22-d6bf-11e2-bfbe-3859f9cca636} - C:\windows\system32\RunDLL32.EXE Shell32.DLL,ShellExec_RunDLL G:\start.exe
HKLM-x32\...\Run: [] - [x]
HKLM-x32\...\Run: [Flexi Shopper] - c:\fp\FlexiS\FlexiS.exe [1119232 2010-04-07] ()
SearchScopes: HKLM - DefaultScope value is missing.
SearchScopes: HKCU - {483830EE-A4CD-4b71-B0A3-3D82E62A6909} URL =
SearchScopes: HKCU - {6A1806CD-94D4-4689-BA73-E35EA1EA9990} URL =
2013-07-27 22:10 - 2013-07-28 06:36 - 00003436 _____ C:\windows\System32\Tasks\BrowserDefendert
2013-07-27 20:13 - 2013-07-27 20:13 - 00000000 ____D C:\Users\User\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\BrowserDefender
2013-08-03 15:05 - 2009-07-14 13:08 - 00000006 ____H C:\windows\Tasks\SA.DAT
C:\windows\SysWOW64\rundll32.exe
end


Click on File select Save As

LOcation : Desktop
File Name : Fixlist.txt
Save as type : All Files

Click on the SAVE button .

Open up FRST.exe again and click on the [FIX] button . Once its down it will create a new log called Fixlog.txt . Located on your desktop

 

[VistaKing]

AdwCleaner

Click here AdwCleaner

:ar: Click on Download Now button

:ar: Save to the Desktop

:ar: Right-click on AdwCleaner.exe and choose

:ar: Click on Delete and confirm the prompt.

:ar: Your computer will be rebooted automatically. A text file will open after the restart.

Upload the log : The log file is at C:\AdwCleaner[Sn].txt


Download Junkware Removal Toolkit

Click here Junkware Removal Tool to download

Drag the JRT.exe from the Downloads folder to your Desktop

Right click JRT.exe and choose

Once done upload the JRT.txt file

 

[Jacee]

Let's uninstall, then re-install MBam ... use the cleanup tool first http://www.malwarebytes.org/mbam-clean.exe

 

[Nio]

Hi,
So the bat. file error is gone for now,I think I would just uninstall and clean MBAM.
Do you guys think it would be fine??

Edit:
A new errors pop up just now.I think its related with mcafee now.

Need a help,again.....