How to fix "not responding" problem in all programs and "lost updates"

[AgungBudhiono]

How to fix "not responding" problem in all programs and "lost updates"

It's been a month since my laptop gone wrong. All programs doesn't run properly, and stop working many times. Media Player, Office, Internet explorer, all stop working frequently, and I have to wait ten second until five minutes to continue my work.

Two days ago I noticed that when I downloaded windows update, the updates wasn't saved in OS folder like it used to be. New folders named like "1ee10074..." appeared in my hard disk. I realized that the problems begin when I found new folder like this in my hard disk, and now the problems is getting worst after updates. I thought my "OS" was full, but the indicator say "11.8 GB free of 58.5 GB".

I can't delete or move the folder without permission, and try to copy them to "OS". Now each time I open a file, two windows are opened, one is my opened file and the other is blank window.

I don't have enough knowledge about computer. Can anyone help me, please?

 

[UsernameIssues]

Welcome to the Seven Forums.

That temp file that you mentioned, is it in the root of the system drive?
In other words is it located here: C:\1ee10074....

If that is where it is, then it could be from a .NET update. They do not always remove that randomly named folder. Don't delete it just yet, go inside of it (say continue to the permissions security pop ups). If you find several folders with 4 numbers for the name, then it is probably from an update. Those numbered folders are for different languages. You can delete the folder if you want or just leave it. The folder is not the cause of your problems.

Try a scan with this:
http://windows.microsoft.com/en-US/windows/what-is-windows-defender-offline

Then try this:
http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html

 

[AddRAM]

And run a system file check

sfc /scannow

instructions are below.

 

[AgungBudhiono]

Thank you for the new knowledge, I hope I can fix my problems soon.
Here is my windows explorer. Please look at several folders in drive D. Even when I downloaded Windows Defender Offline Tools, and began to install, the two new folders appear in Data(D). Is this normal? Should they be there and not in OS(C)? Have I done something wrong in the past (example: wrong setting)?

 

[AgungBudhiono]

I have tried to perform a clean start up and run a system file check. My problem hasn't been resolved yet. But thank you for teaching me.
Meanwhile, I'm still looking for another computer to install Windows Defender Offline Tools, 'cause the size of file is too large compared to the frequency of Mozilla or Internet Explorer problem (not responding).
For your information, one of the folder appeared in drive D as I mentioned above is an update for Adobe Flash Player. I have downloaded the new update at least four times, but the program couldn't run. That's why I thought that I get the problem because of those "wrong place" folder.

 

[UsernameIssues]

Thank you for the new knowledge, I hope I can fix my problems soon.
Here is my windows explorer. Please look at several folders in drive D. Even when I downloaded Windows Defender Offline Tools, and began to install, the two new folders appear in Data(D). Is this normal? Should they be there and not in OS(C)? Have I done something wrong in the past (example: wrong setting)?

View attachment 257075

It does not look like you have used any wrong settings. Those folders look like they are from updates or program installations. When they have long random names like that, then they are most likely meant to be temporary. The installation program should get rid of these temporary program for you, but since your computer stops working for a while, maybe the the installation program could not complete the clean up.

I would not be concerned about those folders for now. We need to figure out why your computer stops responding.