HP 4530s probook BSOD issue! Please help

[Jacka]

Hi all

I bought a probook for my wife last year as I thought it would be bullet proof but that is not the case. It was purchased so that she could do work easily when she was pregnant. It was purchased from saved laptops for a decent price and I got 100 quid cash back. Also had them upgrade the memory to 8gb from, but I've just found that 4gb is Kingston and the other is micron(strange)

Because my wife was on maternity, the laptop rarely got used, however when she went back to work I noticed the battery waasn't working well. It would fully charge, however after being turned off the battery would be dead. I've completed a battery test & the battery was fine, so someone mentioned running the built-in HP support software and updating the drivers etc.

I updated everything and the battery was sorted no problem whatsoever. However after minutes of use the laptop would BSOD and I kept missing the error message.

I then after trying various things rolled back the software to an earlier date and which has solved the BSOD, however the battery is back to square one.

I then restored the laptop to see if it would help ANC for a while I though it did until it started all over again. I've tried memory tests based on what someone said and various other tests. I've noticed it only really happens when I'm on the internet and managed to catch the following pictures of the BSOD.

Please help

 

[Jacka]

Sorry for the bad spelling I'm doing this from a tablet

 

[koolkat77]

Can you upload the files using: http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html

 

[Jacka]

As requested

View attachment 305947

 

[koolkat77]

Bump the thread if I don't respond in 24 hours.

 

[Jacka]

Will do and cheers

 

[koolkat77]

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable!:-

igdpmd64.sys Thu Jan 27 22:57:05 2011 (4D41A3E1)
Intel Graphics Driver
Driver Reference Table - igdpmd64.sys

Afc.sys Wed Jul 12 11:48:20 2006 (44B48D24)
Arcsoft(R) ASPI Shell (CD/DVD program)
Driver Reference Table - Afc.sys

nusb3xhc.sys Fri Dec 10 10:50:35 2010 (4D01B19B)
NEC Electronics USB 3.0 Host Controller Driver (previous BSOD issues with 2010 and earlier versions)
Driver Reference Table - nusb3xhc.sys

nusb3hub.sys Fri Dec 10 10:50:35 2010 (4D01B19B)
NEC Electronics USB 3.0 Host Controller Driver (previous BSOD issues with 2010 and earlier versions)
Driver Reference Table - nusb3hub.sys

atikmpag.sys Mon Mar 28 21:09:10 2011 (4D90A496)
ATI Video driver (remove the Catalyst Control Center and only install the Display Driver)
Driver Reference Table - atikmpag.sys

atikmdag.sys Mon Mar 28 21:38:08 2011 (4D90AB60)
ATI Video driver (remove the Catalyst Control Center and only install the Display Driver)
Driver Reference Table - atikmdag.sys

athrx.sys Sat Jan 8 22:16:22 2011 (4D288DD6)
Atheros network adapter driver
Driver Reference Table - athrx.sys

Perform a clean install of a driver following: How to Clean Left Over Driver Files with Driver Sweeper

Use Revo Uninstaller to uninstall stubborn software. Opt for Advance Mode while uninstalling which allows leftover registry removal:Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

Reduce items at start-up: http://www.sevenforums.com/tutorials/1401-startup-programs-change.html

Perform a clean boot: http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html

Scan with Kaspersky TDSSKiller:Anti-rootkit utility TDSSKiller

ESET online scanner: Free Online Virus Scanner | ESET

Run a System file check (SFC): http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Run Disk Check on your Hard Drive(s): http://www.sevenforums.com/tutorials/433-disk-check.html

Check for heating issues using Speccy or HWmonitor

Upload a screen shot: http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

Post screenshot(s) of your Hard Drive(s) using Crystal Disk Info Software: CrystalDiskInfo - Software - Crystal Dew World

Run a Hard Drive test: http://www.sevenforums.com/tutorials/313457-seatools-dos-windows-how-use.html


Summary

Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
Debug session time: Tue Feb 11 20:13:40.551 2014 (UTC + 6:00)
System Uptime: 0 days 0:38:15.581
BugCheck 50, {fffff8810e2646a0, 0, fffff88005964878, 5}
*** WARNING: Unable to verify timestamp for igdpmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdpmd64.sys
Probably caused by : igdpmd64.sys ( igdpmd64+15a878 )
BUGCHECK_STR:  0x50
PROCESS_NAME:  csrss.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
Debug session time: Tue Feb 11 19:34:33.906 2014 (UTC + 6:00)
System Uptime: 0 days 0:11:09.937
BugCheck 50, {fffff8810cac66a0, 0, fffff88005966878, 5}
*** WARNING: Unable to verify timestamp for igdpmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdpmd64.sys
Probably caused by : igdpmd64.sys ( igdpmd64+15a878 )
BUGCHECK_STR:  0x50
PROCESS_NAME:  csrss.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
Debug session time: Tue Feb 11 19:21:13.414 2014 (UTC + 6:00)
System Uptime: 0 days 1:19:30.834
BugCheck 50, {fffff881166a8ea0, 0, fffff88005996878, 5}
*** WARNING: Unable to verify timestamp for igdpmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdpmd64.sys
Probably caused by : igdpmd64.sys ( igdpmd64+15a878 )
BUGCHECK_STR:  0x50
PROCESS_NAME:  csrss.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
Debug session time: Thu Feb  6 22:34:44.985 2014 (UTC + 6:00)
System Uptime: 0 days 0:07:23.843
BugCheck 50, {fffff8814c2f66a0, 0, fffff88005976878, 5}
*** WARNING: Unable to verify timestamp for igdpmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdpmd64.sys
Probably caused by : igdpmd64.sys ( igdpmd64+15a878 )
BUGCHECK_STR:  0x50
PROCESS_NAME:  csrss.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
Debug session time: Thu Feb  6 22:24:43.240 2014 (UTC + 6:00)
System Uptime: 0 days 0:32:41.489
BugCheck 50, {fffff8817863cea0, 0, fffff88005987878, 5}
*** WARNING: Unable to verify timestamp for igdpmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdpmd64.sys
Probably caused by : igdpmd64.sys ( igdpmd64+15a878 )
BUGCHECK_STR:  0x50
PROCESS_NAME:  csrss.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

 

[Jacka]

Hi, I know it has been 8 months since my last post, but I've been fairly busy and just got the laptop out ready to try again. I did try and find the drivers, but I struggled to find exactly what I needed. I also didn't know the difference between the video drivers. Any help would be much appreciated.

I have tried the intel graphics driver. When I used the auto detect option the driver was unsupported

I have also tried the Ati video driver as above (which I thought was the same as graphics) which didn't work. The driver wasn't correct and I had to perform a restore afterwards

 

[Jacka]

I have also gone through the rest of the information above and have used root killer, speccy. I haven't tried revo as I wiped the pc before I tried the above in March

 

[maxie]

The HP Website has some new Drivers available now ..

Drivers & software for HP ProBook 4530s Notebook PC - HP Support Center

 

[Jacka]

Should I use the HP connection manager to download them

 

[maxie]

No Download them yourself ...

 

[Jacka]

Can you direct me from the earlier posts which drivers I should download?

Will try the graphics first. The intel seems to be what was causing the problem from the logs

 

[maxie]

Both Graphics Drivers Intel & ATI .. Atheros network adapter driver .. USB3 Driver ...

 

[Jacka]

The intel Grpahics driver, says my system does not meet the minimum requirements.. I have no idea how

 

[maxie]

See how the other Drivers Install .. Then we will come back to that one ..

 

[Jacka]

Have tried the ATI one but it says the file is already there. I will overwrite and install it again

 

[Jacka]

Everything seems to be updated and installed apart from the Intel Graphics Driver

 

[maxie]

Good is the Intel Graphics recognized in the Device Manager ?

 

[Jacka]

It is in there and doesn't say it's not working