HP laptop will turn on, but screen stays blue with moving cursor

[Barkermush]

I would try the Toshiba HD scan so you have a second opinion since Hitachi doesn't seem to want to give one. If it will repair you might be back in business after several passes and a Disk Check.

I've tried downloading the 3 Toshiba Windows Diagnostic Tool files from here. But non of them are 'iso image' files. So I can't use it for a boot disk. I tried adding the application to a data disk, but unsurprisingly, that didn't work.

Ok, I'll have a look for, and use the startup repair from a dvd that you posted.. and see if that makes a difference. Which hopefully it will.

Again thanks for all your help. I appreciate it, I'd be very stuck otherwise.

 

[lovewin7yea]

Work through these steps: Windows 7 fails to boot.
Feel free to ask back any questions to get each step done completely.

If the steps all fail copy out your data per the step given and run HP factory recovery: HP Recover Windows 7 Operating System Using HP Recovery - HP Customer Care (United States - English)

Or you can clean reinstall using this Win7 installation DVD with SP1 ISO, burned to DVD or written to flash stick with Windows 7 USB-DVD Download Tool:
Win7 Home Premium x64 SP1 English Official ISO download

You will need the DVD to do the repairs properly too.

Great Advice

 

[Barkermush]

Or you can clean reinstall using this Win7 installation DVD with SP1 ISO, burned to DVD or written to flash stick with
Win7 Home Premium x64 SP1 English Official ISO download

You will need the DVD to do the repairs properly too.

I downloaded this iso this and burned it to a dvd.

When I tried to boot from it, I just get a black screen with a blinking cursor in the top left hand corner. Then after about it minute, I get a message saying: " CDBOOT: Couldn't find BOOTMGR

I could hear the disk spinning in the dvd drive.

I also tried selecting the 'Repair Computer' option.

It went to the blue screen, nothing happened for about 1 minute (I could hear the disk spinning in the dvd drive)

Then I got a pop up asking me to chose my keyboard language, so I selected 'UK' then I clicked next on the wizard... and the nothing happened. The popup wizard disappeared, and I was just left with the blue background image again. (for about 5 minutes)

Looks like I can't even reboot it or anything, I think it really is knackered.

 

[Barkermush]

I've tried using the HP Avdance System Diagnostics.

I tried doing an 'hard drive test' from the options, but it failed almost straight away, and came up with this message:

HP Hard Drive Test

Testing device 1
SMART check: PASSED
Short DST: FAILED

Failure id: PK5NTO-5LV61E-XDO141-60QR03
Product id: XD54OEA#ABU
Hard disk 1

-----------------------------------------------

Hard Disk Test: FAILED
Press escape(esc) to go back to the main menu or click on the button below.
For more information, please visit: www.hp.com/go/techcenter/startup

I've just accepted I'm not going to recover my files, and I am going to try doing a system recovery and restore the factory image.
If this doesn't work, I'll try buying a new hard drive.

 

[gregrocker]

If you can boot the Win7 DVD or Repair CD then you might still be able to copy out your files: Copy & Paste - in Windows Recovery Console

Make sure your ISO is confirmed by size as complete and burned to DVD using MS Download tool or ImgBurn at 4x speed. How to Boot your Computer from a Bootable CD or DVD

A last resort might be to try booting Paragon rescue disk to recover data
which will boot on its own if you are having problems booting the DVD.

 

[Barkermush]

That didn't work, I just got this error after about 25% of the factory image restore.

"Recovery manager could not restore your computer using the factory image. Please contact HP for support. Error code 0xe0ef0003"

Is this caused by a faulty hard drive? I'm just wondering, because I don't want to buy a new hard drive, and still not have it work...

I don't know what has happened to my laptop, it's just completely gone... totally out of the blue. Oh well s*** happens I guess.

 

[gregrocker]

What didn't work?

 

[Barkermush]

Read my post above....

You replied 5 minutes ago, I replied 3 minutes ago.
I was still typing out the post above, before you had replied.

I shall give the three options a try now.

 

[Barkermush]

I burned another Windows 7 boot disk, I made sure it was complete by size, and the speed was 4x.

Now it stays on the black screen, with the blinking in cursor in the top left corner for longer, then I get a message saying

"BOOTMGR image is corrupt. The system cannot boot."

I've tried that paragon link, but I can't find no download link... it keeps taking me to Facebook.

 

[gregrocker]

Looks like Paragon is trading download for friending on Facebook.

Try this: Download starting... - Softpedia

 

[Barkermush]

Looks like Paragon is trading download for friending on Facebook.

Try this: Download starting... - Softpedia

Ah ok.

Thanks for that link. :thup:

 

[Barkermush]

I tried using the paragon boot corrector, to search for and attempt to fix any problems.

It said searching for valid windows installations on your computer.

No NT installation found

I'm not sure what trying the factory image restore I tried to do, that failed as done, but when ever I restart my computer.
I get a black screen saying "BOOTMGR is missing, press ctrl+alt+del to restart"

 

[Barkermush]

Somebody I work with is offering me £80 for it, to use for parts.

He reckons I won't get anymore than that, and that once a laptop is gone it's gone, you can't repair them like you can with PC's.

I don't know though, I paid £510 for this Laptop last June.. I don't know if he's trying to pull a fast one over me.
If there's a chance he could fix it and make a profit from selling it on at my expense, then no way! lol.

 

[gregrocker]

I thought you needed to rescue your files. I linked Paragon Rescue for that purpose if you couldn't boot Win7 DVD to copy out your files. Where was anything said about boot corrector?

Please focus on rescuiing your files and then replacing your HD which has now been confirmed failed by Seatools extended CD test and HD diagnostics.

Depending upon the size you need, you can find replacement laptop SATA HD's online for $50, or really upgrade to SSD to get best performance yet.

 

[Barkermush]

Nah, I already posted earlier that I've accepted that I have lost my files, hence why I tried a factory reset.

I guess we got our wires crossed some where, I thought because you said that only 2 out of 12 hard drives have been unrepairable for you, that they may still have been a chance to fix my hard drive.
That's why I selected the repair hard drive option on Paragon.

I must have gotten the wrong end of the stick.

Anyway, somebody at my work, who knows more about laptops than me (which is not hard) as just had a look at my Laptop

He said that a smart hard disk quick (303) error in the bios, confirms that my hard drive is dead.

Thanks for the help form every one who contributed, appreciated.

That didn't work, I just got this error after about 25% of the factory image restore.

"Recovery manager could not restore your computer using the factory image. Please contact HP for support. Error code 0xe0ef0003"

Is this caused by a faulty hard drive? I'm just wondering, because I don't want to buy a new hard drive, and still not have it work...

Bump.
If a new hard drive will definitely fix it, I shall buy a new hard drive this weekend.

 

[gregrocker]

There is no repair HD option on Paragon Rescue Disk. It is a back up method for copying out your files from an unbootable HD if Copy & Paste - in Windows Recovery Console doesn't work.

I would at least try it for your intended purpose since you burned the CD.

In attempting to copy your files you can also see whether there is any life at all left in your HD.

But the only way to confirm and possibly repair it is using the booted HD diagostic CD which has been run twice now and pronounced dead, correct?

Let us know how it goes.

 

[Barkermush]

Also, what hard drive would you recommend?
And would any hard drive fit inside my Laptop, or does it have to be a certain size/make?

Thanks in advance

 

[Barkermush]

There is no repair HD option on Paragon Rescue Disk. It is a back up method for copying out your files from an unbootable HD if Copy & Paste - in Windows Recovery Console doesn't work.

I would at least try it for your intended purpose since you burned the CD.

In attempting to copy your files you can also see whether there is any life at all left in your HD.

But the only way to confirm and possibly repair it is using the booted HD diagostic CD which has been run twice now and pronounced dead, correct?

Let us know how it goes.

Ok I'll try the back up and see if I have any life in my hard drive.

And yep, well it said there was an error with it and I should contact my manufacturer with Seagate and Hitachi and also the built in HP Advanced system diagnostics.

I can't find an 'iso image' for the Toshiba diagnostic tool though..

 

[gregrocker]

Since I always shop for price I would google laptop SATA hard drives and then consult in our Hardware forum about whether one you like will work for sure.

An easier option is to call around to the local stores which have a parts counter to see if you can get one decently priced which they can spec for you with certainty.

I do this when upgrading parts, research and shop online but if I can get a comparable price at the local CompUSA/TigerDirect counter I go there and have it the same day.

 

[Barkermush]

Would something like this work?

Western Digital 320GB SATA HDD | eBay

It's cheap, and something I could use for the time being.