HP OfficeJet K5400 - won't print

[xenos55298]

I recently installed Windows 7 RTM. My Company is part of the MS First Wave program. W7 found and installed my HP OfficeJet K5400 automatically. However, when I send a test page or any print job nothing prints. W7 says the print job was sent to the printer successfully, I see the job hit the queue real fast and then disappear. I get no print out.

Some Details:

-This printer worked fine with Xp Pro
-I had it shared on Xp Pro and W7 RC was able to print to it.
-I was not able to print with W7 even when printer was shared from Xp.
-I have tried the full drivers from HP, but W7 tells me they are not compatible.
-Have not tried Vista Mode yet with the HP drivers.
-I am running W7 on a Lenovo T61

 

[Antman]

[FONT=Arial,Bold][FONT=Arial,Bold]http://h10032.www1.hp.com/ctg/Manual/c00873752.pdf[/FONT][/FONT]
[FONT=Arial,Bold][FONT=Arial,Bold][/FONT][/FONT]
[FONT=Arial,Bold][FONT=Arial,Bold]The device is not responding (nothing prints)[/FONT][/FONT][FONT=Arial,Bold]
[/FONT][FONT=Arial,Bold][FONT=Arial,Bold]Check the device setup[/FONT][/FONT][FONT=Arial,Bold]​

[/FONT]For more information, see

Troubleshooting tips and resources.

​

​

[FONT=Arial,Bold][FONT=Arial,Bold]Check the printhead initialization[/FONT][/FONT][FONT=Arial,Bold]
[/FONT]When printheads are installed or replaced, the device automatically prints a few
alignment pages to align the printheads. This process takes about 10 minutes. Until
this process is complete, only the automatic alignment pages can be printed.
[FONT=Arial,Bold][FONT=Arial,Bold]Check the device software installation[/FONT][/FONT][FONT=Arial,Bold]
[/FONT]If the device is turned off when printing, an alert message should appear on your
computer screen; otherwise, the device software might not be installed correctly. To
resolve this, uninstall the software completely, and then reinstall the device software.
For more information, see ​

​

Uninstall and reinstall the software.
Solve printing problems 55

​

 

[xenos55298]

Thats for the info, I will look at the manual shortly. Here is some more info, however:

I uninstalled the printer and installed the full drivers and software from HP's site. I installed them in Vista compatibility mode. The install went fine, but I still can't print. Here is the bizzare part. The HP Software can tell me that my Yellow cartridge is low, can detect when I open the lid of the printer, it can even print a diagnostic page! I just can't print from any other application. I've tried Word, Outlook, SnagIt and even NotePad. Normally at this point I would swap out the cable, but the HP Software is communicating with the printer. This is very odd....

 

[myzr7]

Is it set as your default printer?

 

[xenos55298]

Yes. And I just swapped out the USB cable.

 

[xenos55298]

I was able to resolve this myself with a reimage of my laptop. Apparently the encryption software my company uses was affecting the USB ports. I installed the printer first and then encrypted and the printer now works fine.