I cannot attach a document to my windows live mail. How do I fix this?

[teelside]

How can I attach a document to windows live mail. It quit working two weeks ago and I cannot figure this out. Can anyone help me? When I try to attach a document a flag comes up and says I need permission from the administrator. I am the administrator and I don't know what this means.

 

[A Guy]

Welcome to Seven Forums teelside. Can you post a screenshot of the error you get?

http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

A Guy

 

[teelside]

The box that comes up when I try to attach a document says: You don't have permission to open this file. Contact the Administrator to obtain permission. I am the administrator. I can attach pictures but not documents. No I cannot take a picture of the box. I am not good working a computer as you can tell. Sorry.

 

[teelside]

Guy, I cannot work a computer very well. Can you see this attachment?

 

[A Guy]

That picture was taken when you were in WLM and tried to navigate to a file to attach to an email, is that correct? Does this happen when trying to attach a document from any location, or just a certain folder? Can you think of anything you might have changed just before the problem began? You might try and see if you have a System Restore point from before this began

http://www.sevenforums.com/tutorials/700-system-restore.html

A Guy

 

[teelside]

Dear A Guy,

Thank you so much for trying to help me with my problem. I can attach pictures but I can't attach documents from any Word folder. I have tried to reset to an earlier date twice and still the problem continues. This problem happened just as I was on the desk top screen as I remember it and a window flashed up and it asked to take control of my computer. I thought it might be a virus so I hit the "deny" button instead of the "alllow" button. So just after this happened I tried to send a document from my Windows Live Mail and it gave me the error window that I sent you. I have tried the repair that Robin6 suggested below twice and that did not help.

To fix wlm
Go to control panel
Program and features
Look for windows live essentials
Double click it
When it comes up it will ask you to uninstall or repair
Click
Repair
When it is done reboot the computer
Try to attached something when you are re logged into the computer

Robin6 suggested also that I should disable my anti virus and I will do that and see if it works.

Thanks again for your help.

Wayne

 

[teelside]

I did disable my anti-virus but it still would not allow me to attach a document to WLM. I can attach pictures. In WLM there is a button that I can click that says attach documents and one that says attach pictures. When I click the documents button, my pictures folders comes up. When I click the attach pictures, my documents folders comes up. This is strange and I don't know why this is. I tried two earlier restore points both before the problem started and still that did not fix the problem. I know there has to be an answer to fix this problem but I usually create more problems trying to fix a simple problem. This does get a little discouraging, if you know what I mean.

 

[robinb9]

I did a search and found this

Can't attach files in windows live mail (I am not using - Microsoft Community

maybe this could help you?
also when you try to attach the document is the document open or closed?
WLM might not attach it if the document is open

 

[robinb9]

View attachment 296658 Guy, I cannot work a computer very well. Can you see this attachment?

also can you open this file regular? without using WLM?

 

[teelside]

Robin, yes, I can open the documents in Word without a problem. I can attach a picture in WLM with no problem. When I click the paper clip in WLM, however, it takes me to pictures. When I click picutes in WLM it takes me to documents. Just the opposite of what I click on. Go figure? But when I click on a document, it comes up with a window that says I need the administrator's permission to open the document and I am the administrator and I don't know what this window is talking about. This whole thing is very strange to me but I know some computer geek could fix this issue. I just wish I knew more about computers. They are marvelous when they work as intended. When they don't, I am lost at what to do about the problem!

 

[robinb9]

Robin, yes, I can open the documents in Word without a problem. I can attach a picture in WLM with no problem. When I click the paper clip in WLM, however, it takes me to pictures. When I click picutes in WLM it takes me to documents. Just the opposite of what I click on. Go figure? But when I click on a document, it comes up with a window that says I need the administrator's permission to open the document and I am the administrator and I don't know what this window is talking about. This whole thing is very strange to me but I know some computer geek could fix this issue. I just wish I knew more about computers. They are marvelous when they work as intended. When they don't, I am lost at what to do about the problem!

well I am clueless but you might want to take a look at the Microsoft url I posted, you might have to go that route to try and fix this unless someone else in here has a suggestion

 

[teelside]

Thanks, Robin, for all your help. I did look at the url you posted and it was not my problem at all. I just did another computer restore to the 19th of November which should have placed the restore back before the problem started but it did not fix my WLM problem. The system would only let me go back to 11/19 and I wanted to go back further just to make sure but the system would not allow that.

 

[A Guy]

This problem happened just as I was on the desk top screen as I remember it and a window flashed up and it asked to take control of my computer. I thought it might be a virus so I hit the "deny" button instead of the "alllow" button.

This is troubling, if this was a malicious program, clicking either button may have infected you. Have you had any other odd behavior? I see you use MSE, but it's not the best. Suggest you download and run these 2 free programs, and see if they come up clean.

Malwarebytes : Malwarebytes Anti-Malware removes malware including viruses, spyware, worms and trojans, plus it protects your computer

SUPERAntiSpyware | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!

Choose the free version of both, install, and scan with Malwarebytes first.

A Guy

 

[teelside]

Dear A Guy,

I am using Malwarebytes and SuperAntiSpyware already. I did a system restore to the 19th as you may have already seen but that did not help. I am really puzzled and I supose I will just have to give up on this issue and move on. I can copy and past documents into my WLM notes so I guess that will just have to do.

Thanks kindly for all your trouble trying to help me.

Wayne

 

[A Guy]

Your system specs say Internet explorer 7, this seems unlikely. Can you open IE> Click the gear icon upper right> Click on About Internet Explorer and let us know what version is listed

Can you drag and drop the attachment into the body of the email?

I'm beginning to suspect IE, especially if it is IE11, and has protected mode enabled.

A Guy

 

[teelside]

Bingo! Yes, that works and I do have IE 9. I must have been thinking of Windows 7 that I have.

Thanks, sir, you are a gentleman and you are very persistent and I do appreciate that. I can drag a document to my WLM just fine!

Wayne

 

[A Guy]

Well that's a work around at least. I hate to not figure it out though. Glad you have some functionality, always glad to try and help. A Guy

 

[robinb9]

If u get real frustrated you might want to try uninstalling wlm and reinstalling and see if it works. When you reinstall everything should still be there but it might actually fix the program

 

[MajAltmann]

I have exactly the same problem. The drag and drop is my work around but it is still frustrating having to use several windows. A few interesting attributes of the problem:
1. it is only MS Word & PDF files that won't work. Excel, rtf, xps and picture files work just fine.
2. right clicking for send to mail recipient works fine for everything but the word and pdf files. For those two if you try send that way nothing happens not even the need permission dialog box opens.
3. If I use my other computer on the network, it all works just fine even attaching the original .doc or .pdf file from the first computer over the network.
Any other thoughts on the problem?