I get error 9C59 when updating Internet Explorer 10 for Windows 7 for

[Woman2cute]

I get error 9C59 when updating Internet Explorer 10 for Windows 7 for x64-based Systems
Please help every time my computer is going to do an update I get this:
Internet Explorer 10 for Windows 7 for x64-based Systems
Installation date: ‎8/‎6/‎2013 4:10 PM
Installation status: Failed
Error details: Code 9C59
Update type: Important
Internet Explorer 10 is fast and fluid, and lets your websites shine and perform just like native apps on your PC. Internet Explorer 10. Fast and fluid for Windows 7.
There is approx. 18 of this telling me they Failed, Please Help
Lidia

 

[NoelDP]

Please follow the Windows Update Posting Instructions and post the requested data

 

[Woman2cute]

Hi Noel.

I did an edit on the first message, I had forgoten to uload the CBS.zip so I just did it hope this helps you in helping me.

Thank you

Lidia

 

[NoelDP]

Both CheckSUR and SFC logs are clear - but there are some background errors in the CBS log.

2013-08-05 16:48:52, Info                  CSI    00000024 Component change list: 
2013-08-05 16:48:52, Info                  CSI    00000025 Couldn't find the hash of component: Microsoft-Windows-IE-IEShims, Version = 10.2.9200.16635, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the catalog [l:192{96}]"\SystemRoot\WinSxS\Catalogs\0c6d6271c492dbe94a394913ac537a1c5f63d3eb621657efcd2dea91c44fac18.cat".
2013-08-05 16:48:52, Error                 CSI    [EMAIL="00000026@2013/8/5:23:48:52.017"]00000026@2013/8/5:23:48:52.017[/EMAIL] (F) d:\win7sp1_gdr\base\wcp\componentstore\csd_winners.cpp(1302): Error 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] originated in function CCSDirectTransaction::AddImplicationsToCatalogsAndVerifyComponentHashes expression: (null)
[gle=0x80004005]
2013-08-05 16:48:54, Error                 CSI    00000027 (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #220995# from CCSDirectTransaction::PrepareForCommit(...)[gle=0x90092004]
2013-08-05 16:48:54, Error                 CSI    00000028 (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #220994# from CCSDirectTransaction::ExamineTransaction(...)[gle=0x90092004]
2013-08-05 16:48:54, Error                 CSI    00000029 (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #220993# from CCSDirectTransaction_IRtlTransaction::ExamineTransaction(...)[gle=0x90092004]
2013-08-05 16:48:54, Error                 CSI    0000002a (F) CRYPT_E_NOT_FOUND #220745# from Windows::COM::CPendingTransaction::IStorePendingTransaction_Analyze(...)[gle=0x80092004]
2013-08-05 16:48:54, Error                 CSI    0000002b (F) CRYPT_E_NOT_FOUND #220222# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_Commit(Flags = 38 (0x00000026), pSink = NULL, disp = 0, coldpatching = FALSE)[gle=0x80092004]
2013-08-05 16:48:54, Error                 CSI    0000002c (F) CRYPT_E_NOT_FOUND #220221# 4008988 us from Windows::ServicingAPI::CCSITransaction_ICSITransaction::Commit(flags = 0x00000026, pSink = NULL, disp = 0)
[gle=0x80092004]

Please upload your C:\Windows\windowsupdate.log file - hopefully it will have some more detail on that

 

[Woman2cute]

Hope this is what you what?

 

[Woman2cute]

Windows update

I hope that this is what you’re asking for?

View attachment 280443


Thank you,
Lidia

 

[Woman2cute]

Please help me Noel

Still having problems with the updates I did upload C:\Windows\windowsupdate.log did you get it

Your assistance with this is greatly appreciated.

Thank you
Lidia

 

[NoelDP]

Sorry about the lack of response! :blush:
Yes I got the file, and it is the one I wanted, but I'm afraid that my skills in reading I are fairly limited.
Here's one of the error sets....

2013-08-07 13:13:12:520 7384 14e0 Handler :: START ::  Handler: Command Line Install
2013-08-07 13:13:12:520 7384 14e0 Handler :::::::::
2013-08-07 13:13:12:520 7384 14e0 Handler   : Updates to install = 1
2013-08-07 13:14:42:547 7384 14e0 Handler   : WARNING: Command line install completed. Return code = 0x00009c59, Result = Failed, Reboot required = false
2013-08-07 13:14:42:548  284 1d78 AU >>##  RESUMED  ## AU: Installing update [UpdateId = {5F84379F-7C14-472F-B560-62A0CDEC6F31}]
2013-08-07 13:14:42:548  284 1d78 AU   # WARNING: Install failed, error = 0x80070643 / 0x00009C59
2013-08-07 13:14:42:548 7384 14e0 Handler   : WARNING: Exit code = 0x8024200B
2013-08-07 13:14:42:548 7384 14e0 Handler :::::::::
2013-08-07 13:14:42:548 7384 14e0 Handler ::  END  ::  Handler: Command Line Install

As you can see, there's not a lot of detail to go on

Since this appears to happen with a number of the updates, it may be worth clearing the SoftwareDistribution folder...


This could be due to corruption in the SoftwareDistribution folder - the problem with that the conventional cure can lead to problems later on, if not handled properly, and you will lose your Update history (but the updates will still be installed, and viewable in the Installed Updates listing).

Open an Elevated Command Prompt
Run the following commands

NET STOP WUAUSERV
REN C:\WINDOWS\SoftwareDistribution SDOLD
NET START WUAUSERV

wait 15 minutes, and reboot
then wait 10 minutes, and open Windows Updates, and run a Check for Updates.

Install only the oldest update found - and reboot once installed
then go back to Windows updates and install the others.